Customer Service Manager
Resume:
RYAN ESTRADA ELEJAY
Bldg. ** *th floor flat ** Mahaboula Kuwait KSA
Contact # 965-********
OBJECTIVES:
To continue a Leadership position in the food and other industry that grow by enhancing people’s capability and enjoy a partnership with the team makes a positive deference and quality with everything accomplish.
PERSONAL DATA:
Date of Birth: October 16, 1977
Nationality: Filipino
Marital Status: Married
EDUCATIONAL ATTAINMENT:
Primary Level: St. Joseph’s School 1990
Pandacan, Manila
Secondary Level: Adamson University 1994
Malate, Manila
College Level: Adamson University 2001
Course: Bachelor of Science in Computer Engineering
Vocational: System Technology Institute (STI College) Las Pinas 1998
Course: Computer Programming
WORKING EXPERIENCE:
Position: Store Manager
Company: M.H. Alshaya Company (Pinkberry)
Address: Kuwait
Date: December 1,2011 - Present
Reason for Leaving:
Job Description / Duties and Responsibilities:
Role model and coach vision, mission and values consistently.
Responsible for effectively and efficiently staffing.
Deliver high quality orientation and training for all new team members.
Lead and coach customer service model. Identify and respond to execution gaps in delivering exceptional customer experience; develop and execute plans to elevate both team member and store performance.
Grow top line sales by identifying and driving operational improvements as well as developing and executing local store marketing plans.
Motivate store team through effective performance management, timely performance feedback and written reviews, clear goal setting and taking corrective action when appropriate.
Position: Assistant Manager
Company: M.H. Alshaya Company (Pinkberry)
Address: Kuwait
Date: December 1,2011 - Present
Reason for Leaving:
Job Description / Duties and Responsibilities:
-Understanding restaurant operations.
-Combine all resources to run a great restaurant by applying tools and solutions for customer service, people capabilities and restaurant issues.
-Understanding restaurant operations.
-Combine all resources to run a great restaurant by applying tools and solutions for customer service, people capabilities and restaurant issues.
-Conducting inventories and controlling the cost of the restaurant.
-Analyze restaurant results or data and creating an action plan how to acheived the desired target goal of the restaurant.
-Set clear objectives for his team member, but detailed implementation of this objective.
Position: Shift Manager
Company: M.H. Alshaya Company (Pinkberry)
Address: Kuwait
Date: December 1,2011 - Present
Reason for Leaving:
-
-Coaching team member to improve service/ quality during the shift
-Certified newly hired team member and ensure delivering the brand core training program.
-Conducts weekly/monthly inventory.
KOUT FOOD GROUP: Nov. 6, 2005 – present
Department: Pizza hut
Position: Assistant Manager 2
Responsibilities:
-Understanding restaurant operations.
-Combine all resources to run a great restaurant by applying tools and solutions for customer service, people capabilities and restaurant issues.
-Conducting inventories and controlling the cost of the restaurant.
-Analyze restaurant results or data and creating an action plan how to acheived the desired target goal of the restaurant.
-Set clear objectives for his team member, but detailed implementation of this objective.
ARANETA GROUP of COMPANY – Feb. 2000 – Oct. 2005
Department: Pizza Hut
Position: Shift manager
Responsibilities:
-Coaching team member to improve service/ quality during the shift
-Certified newly hired team member and ensure delivering the brand core training program.
-Conducts weekly/monthly inventory.
Position: Crew
Responsibilities:
-Ensuring customer need and exceeding customer expectation.
-Making good quality product to serve to the customer.
-Have a 100% YES attitude and doing extra mile to satisfy customer.
SHAKEY’s PHILIPPINES – Feb. 1998 – Dec. 1999
Position: Crew
Responsibilities:
-Ensuring customer need and exceeding customer expectation.
-Making good quality product to serve to the customer.
-Have a 100% YES attitude and doing extra mile to satisfy customer.
TRAINING:
Leadership Training 2011 – Pizza Hut Kuwait
Profit and Loss Management Training – 2008 – Pizza Hut Kuwait
CHAMPS Training – 2001 – Pizza Hut Philippines
-2006 – Pizza Hut Kuwait
Pizza Hut International Developing Champion Program.
Leading a Shift and Leading Restaurant – Pizza Hut Kuwait
SKILLS:
Knowledgeable in MS word, Excel, Power point, SAP system.
I, RYAN ESTRADA ELEJAY, hereby certified that all information is true.
RYAN ESTRADA ELEJAY
APPLICANT’s SIGNATURE
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