Customer Service Manager
Resume:
RICKI-LI VELASCO
EDUCATION
A.A. General Studies Brevard Community College 2008
A.S. Radiation Science Brevard Community College 2010
EMPLOYMENT
****-*** **** ******** ******-Aid Logistics Logistics Coordinator
•Import Specialist/ Export for Air and Ocean for Cruise lines and other large companies in Florida and around the USA
•Organized and oversaw domestic moves for all freight coming off the Cruise ships in Tampa, Jacksonville, and Cape Canaveral along with large loads for other companies in the USA
•Validated MSDS (Material Safety Data Sheets) for freight movements
•Maintained detailed records for CBP on freight arriving and exporting the country
•Examined that all documents and materials needed received in a timely fashion
•Oversaw client Power of Attorney docs and enter new information when new clients were received
•Facilitated working relationships with Customs in almost every cruise port in the USA
•Generated or expanded clients into other services handled by company to increase bottom line
•Participated in writing Standard Operating Procedure for all 23 ships for Carnival Cruise Line
2012-2013 MedFast Urgent Care (Part-Time while still at American Cruise-Aid) RT(R) and MA
•Performed MA duties including shots, labs and medical histories for patients
•Developed quality Diagnostic Images as ordered by the provider on site.
•Maintained all forms and logs as required by facility
2011-2013 American Cruise-Aid Logistics Logistics Coordinator
•Examined customs forms and manifests for entire Carnival Cruise Line Fleet in USA (23 ships in multiple ports on rotating days)
•Coordinated with Customs and Border Patrol Authorities, Ships, Warehouses, and Agents
•Organized multiple shipments throughout the USA and Foreign Countries
•Maintained strict guidelines for shipping hazardous materials and confidential information
2004-2006 Express Badging Services, Inc. Customer Service Rep
•Managed Client requests and orders
•Created Badge Design and Superseded Customer Service
•Observed sensitive information for the Sheriff Department including names and other information of all deputies in Hillsborough County
********@*******.***
142 Eden Ave Satellite Beach FL 32937
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