Roger May

Conroe, TX ***** Cell 832-***-**** Email acyeaj@r.postjobfree.com

SEASONED SERVICE AND SALES MANAGER

Resilient and flexible service and sales manager with over 10 years of progressive experience across a broad range of

management, marketing, and service functions. Proven ability to combine vision, creativity, and strong business acumen

with well-developed management and leadership qualities to deliver superior service to internal and external customers.

Areas of expertise include:

Sales management Office management Strong computer skills:

MS Office including

Staff scheduling and logistics Pricing and invoicing

Outlook, Word, & Excel;

Inventory management Strategic sales planning

Adobe Acrobat; ERP

Managing customer relationships Sales and customer support

systems; Windows OS

Coaching and training staff Team management

PROFESSIONAL EXPERIENCE

EXCLUSIVE FURNITURE, HUMBLE, TX September 2016 Present

Assistant Store Manager

Responsible for providing leadership to the entire store team.

Drive sales by driving a strong customer-centric, fun and engaging culture.

Responsible for all store-wide activities related to selling, merchandising, store maintenance, expense management,

shortage prevention and sales support functions.

Responsible for developing a team of executives and associates through coaching, follow up and recognition.

IST MANAGEMENT SERVICES, THE WOODLANDS, TX 2015 to September 2016

Site Manager

Responsible for all facility requirements, provide training on workflow and machine operations.

Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with

sales department, complete site reports and other paperwork on time and accurately, complete month-end

management report.

Ensured timely completion of payroll, invoicing and accounting all required monthly management reports and

submit them to our client.

Managed workspace responsibilities including, booking rooms, organizing executive meetings, catering, and

handles all admins requests.

Created, maintained, and enhanced strong customer relationships across various levels of the client organization.

Managed team compensation, promotional increases and merit increases while strategically balancing employee

rewards and department profitability.

OFFICE MAX, MAGNOLIA, TX 2012 2015

Store Operations Manager

In charge of logistics, sales compensation, profit to plan, all of employee performances. Working with management

team to provide outstanding customer service and encourage customer surveys to provide great customer

satisfaction.

Worked with cash office on a daily basis, making deposits, and help with credit card processing. Assist Store

Manager in scheduling & controlling labor budget.

Attended conference calls for weekly follow up with Vice President.

Roger May

Conroe, TX 77384 Cell 832-***-**** Email acyeaj@r.postjobfree.com

CRICKET STORE, HOUSTON, TX 2011 2012

District Manager

Managed daily operations of stores and provided exceptional customer service and managed customer contracts,

inventory management, order placements, cash receipt deposits and reconciliation, and generated daily business

reports to evaluate business progress.

Helped grow store sales while maintaining excellent client relationships. Swift adaptation to new ways of dealing

with crisis and training staff on new sales promotions.

SPRINT CELLULAR, MAGNOLIA, TX 2007 2011

District Business Manager

Managed day to day business with high efficiency and effectiveness by ensuring top notch customer service is

provided to customers.

Managed customer contracts, inventory management, order placements, cash receipt deposits and reconciliation,

and generated daily business reports to evaluate business progress.

Proven record of business growth and sales achieving top sales record for four years in a row in the surrounding

market area.

BEST BUY STORE, THE WOODLANDS, TX 2006 2007

Sales Leader & Computer Technician

Served as a consultant lead over computer department and advised customers on their purchasing decisions to

ensure the highest customer satisfaction and service. Setup all newly purchased computer and fixed all existing

computers with virus problems and so forth.

Achieved top rank in computer sales and credit card accounts set up.

EDUCATION

High School Diploma (2006)

Penn Foster College Scottsdale, AZ

Intent on pursuing undergraduate college education

Contact this candidate