GARY (RANDY) JENNINGS

*** ***** ****

Newport News, VA 23605

757-***-****

Objective Obtain a progressive and fulfilling leadership position that

will utilize my skills and knowledge in cost efficiencies, communication,

management, team building and Servant leadership.

Professional Accomplishments

Management and Supervisory

Effectively coordinate the distribution of lease and sale orders for

Virginia, North Carolina and South Carolina.

Operation budgeting and planning for multiple units for over 10 years

Twenty years of experience in management and building teams

Twenty years of coaching and developing personnel to drive operations

Ten years of managing multiple unit operations in Retail and QSC

Spearheaded cross training effectively reducing the workforce needed in

whole through multi task capabilities

Call Center Manager for over 5 years directing staff of an 1,100

representative center

Develop improvement strategies through focus meetings with associates

Trained and developed management for success. Advancement exceeded 50%

Develop teams and provide tools to remove roadblocks for success of multi

unit operations

Provided a tracking system to allow flexible staffing for improve

efficiency in meeting goals daily in a 2.5 million foot facility

Strong development skills to bring interdepartmental operations together

improving response times and efficiencies

Responsible for short term and long term staffing decisions to meet growth

strategies

Train, discipline, develop and performance evaluations for staff and review

of evaluations completed by Management team

Operations

Logistics planning for movement of merchandise to 17 regional centers

Project Estimating for Commercial and residential facilities - Identify

methods of cost controls while holding a high level of quality to remain

competitive during lagging economy

Identified and utilized sub-contractors in a manner to support multiple

ongoing projects and oversee the overall results to exceed timelines under

contract

Identified under-performing business units in Cort / Instant Furniture,

implemented centralize facilities to provide equitable service to customers

while cutting cost through finding new sites that could support multiple

stores resulting in a 37% improvement in sales

Partnered closely with Regional Distribution centers to improve the success

of automated response technology from 67% to 89% from an Import Warehouse

Lead over 30 developmental Leadership classes for peers and senior

management

Introduced inventory control system through cycle counts in finished goods

to allow a reduction in backorders resulting from lost merchandise.

Accuracy improved from 65% to 90% in a manual pull operation

Lead team in the successful rollout of Internet ordering and knowledge base

help system for multiple call centers

Process Improvement:

Reduce the delay of Returns Credits by over 50% through process

improvements

Reduction in cases lost from 2264 cases (Jan. to Mar.) to 645 cases from

(Apr. to Dec.) through improved quality control

Part of several Lean Six Sigma teams to improve process methods -

Warehousing and Retail

Involved in Six Sigma teams with headquarters for voice recognition and

RFID implementation into the logistics environment

Develop common methods for new startup building of the Virginia, Washington

and California Import Warehouses

Work closely with Spiegel and Eddie Bauer and created a panel for

determining best business practices among businesses resulting in

streamlined procedures and a 18% reduction in cost through redundancy

elimination

Achievements

Gross sales for JAC Inc. and Structural Concrete moved from a low of

$600,000 in 2006 to over $6,000,000

Class A certification as a contractor

Introduced Flex conveyor to the Receiving department. Reduced unload time

for single item trailers by 16%

Set up Outbound program to be proactive in collecting bad debt. Achieved

120% success rate in debt collection within 2 months

Part of the first and only team to achieve a 100% on evaluating building

and common process adherence within Target Inc.

Increased commercial work by 147% by building relations through civic

organizations and making contacts with businesses

Jan. 15 - Present District Manager Wendy's Company

Malvern, PA

Apr. 10 -Jan. 15 District Operations Manager Goodwill Industries of Central

Virginia

July 01 - April 10 Director of Operations JAC Inc. / Nancy's

Handyman Suffolk, VA

Sept. 05 - July 07 Distribution Manager Wal-Mart Inc.

Williamsburg, VA

Nov. 02 - Sept. 05 Senior Operations Group Leader Target Inc.

Suffolk, VA

Aug. 00 - Nov. 02 Director of Operations Cort/Instant Furniture Inc.

Kalamazoo, MI

June 91 - June 00 Operations Senior Manager Newport News Inc.

Hampton, VA

Education Troy State University Troy, AL

Masters Human Resource Management, May 2000

Christopher Newport University Newport News, VA

Bachelor of Science in Business Administration, Management May

1990

Alpha Kappa Psi - Professional Business Fraternity, Golf Team

Activities Boy Scouts of America - District Commissioner, Eagle Scout -

Sandler Systems Trained - Class A certifications in contracting

- Chamber of Commerce (York and Hampton Roads)

- Servsafe Manager and Proctor certified

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