Customer Service Sales

Executive Profile

A result-driven international business administration professional, with 3+ years of impressive track record in driving business excellence with core competencies in strategic sales, taking full responsibility for business/branch operations and creating new business opportunities. Excellence in developing and implementing customer service strategies, boosting customer satisfaction scores and generating return business through development of innovative relationship development initiatives. Seeking a strategic role in a dynamic organization to contribute accrued leadership and interpersonal skills that promote innovation and growth of the organization.

Skills Summary

Management:

Strategic Sales Management

Business Development

International Business Administration

Target Setting/ Achievement

Project Management Strategic Planning

Excellence:

Branch Management

Customer Service

Financial Acumen

Budgeting and Expense Control

Driving Growth

Microsoft Office Applications

Value-Added Leadership:

Leadership, Staffing,

Training, Knowledge Transfer, Communication & Interpersonal Skills

Analytical Skills, Critical Thinking, Conflict Resolution, Group Dynamics, Synergy

Career Progression

Branch Supervisor May 2014 - Present

Fast Rent a Car, Abu Dhabi, UAE

Joined the organization as Rental Sales Agent, moved on upward career trajectories, to merit promotion to the position of Branch Supervisor.

Designation Chronology:

May 2014 - Present: Branch Supervisor

January 2014 - April 2014: Bus Division Supervisor

August 2013 - December 2013: Rental Sales Agent

Accomplishments:

Entrusted to handle arrangement for all high-end projects including transportation service for Formula One Management Staff, Abu Dhabi 2014 & 2015.

Spearheaded the head branch of the company, shouldered responsibility of attaining designed sales targets for the branch.

Key Responsibilities:

Managing the branch effectively and profitably, directing business development /marketing initiatives as well as handling operations of the branch including driver assignments and chauffeurs.

Fostering customer service excellence, delivering exceptional client service by proactively building client relations through soliciting feedback, addressing/ resolving client complaints thus achieving customer retention, acquisition and growth goals.

Excelling in Project Manager role, optimizing resources to accelerate project toward its goal.

Leading staff, proactively bringing out the best of branch’s personnel - Rental Agents, Drivers & Quality Controllers.

Key Responsibilities as Bus Division Supervisor (Jan 2014 – April 2014):

Managed the driver’s workforce to meet growing demand & hectic schedule for client’s bus transportation needs. Ensured bus driver’s adherence with code of ethics regarding the maintenance of professional & ethical standards.

Administered the whole gamut of transportation operations for renowned schools including the AlDar Academies, British School Alkhubairat, Choueifat, etc.

Handled enormous fleet, including maintenance trip scheduling & allotment for various trips and other necessities.

Key Responsibilities as Rental Sales Agent (August 2013 – December 2013):

Handled front desk sales and counter operations. Acted as middle man between fleet operations, branch operations, accounts department and the clients.

Converted enquiries into sales and met annual sales targets.

Arranged and handled customer queries and bookings and resolved customer grievances, exhibited unparalleled commitment, took ownership for delivery of all aspects of customer’s solution to achieve exemplary customer service. Acquired extensive knowledge for maintenance of the fleet.

Education & Credentials

Southern New Hampshire University, Manchester, USA December 2012

Bachelor of Science, International Business

Extracurricular Activities:

Member of and contributor to student council and various clubs at University

International Students’ Welfare representative of the Student Council

Captain of the University Football team

Personal Information

Nationality: Pakistani

Date of Birth: 24th February 1989

Marital Status: Single

Language Fluency: English, Arabic, Hindi & Urdu

Hobbies: Football & Cricket

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