Carolina D. Bhikhari, MBA, SHRM-CP

*** ******* *****, ***. ***, King of Prussia, PA 19406

: 727-***-**** : acye8e@r.postjobfree.com : linkedin.com/in/cbhikhari

OBJECTIVE

Utilize obtained knowledge and skills to grow, inspire, motivate, lead and encourage productivity within a company in order to

achieve established goals and objectives.

EDUCATION & CERTIFICATIONS

SHRM-CP December 2016

Society for Human Resource Management

Master of Business Administration August 2012-May 2014

University of South Florida, Tampa, Florida

Concentrations in Marketing Strategy and Building Sustainable Enterprise

Bachelor of Arts in Business Administration April 2009-December 2011

University of Central Florida, Orlando, Florida

Minor in Psychology

EXPERIENCE

Human Resources Specialist II, Tampa General Hospital May 2016-Present

Tampa, Florida

Act as a liaison between employees and insurance provider(s) to resolve billing and claim issues

Maintain retiree benefit system and assist with all retiree inquiries

Process Life Insurance claims for current employees and retirees

Create all monthly invoices for group insurance plans

Perform Payroll audits for multiple business entities to ensure timely and accurate premium deductions

Utilize HR tools and resources to research, analyze, and resolve employee concerns in a timely manner

Human Resources Specialist, Tampa General Hospital December 2015-May 2016

Tampa, Florida

Welcomed visitors by greeting them and answering or referring HR related inquiries

Maintained high security by following policies and procedures, monitoring sign-in sheets, and issuing temporary and

replacement employee/contractor badges

Identified opportunities and established ideas as a team to improve various processes, such as the

New Hire Experience

Optimized multiple tasks within the HR department, such as Badging, Document Requests and New Hire Orientation

Human Resources Assistant, Portfolio Acquisition Group July 2014-October 2015

Tampa, Florida

Researched and prioritized incoming issues and concerns, including those of sensitive and confidential nature, and

determined appropriate course of action

Provided clear and direct communication between internal departments; including employees and managers with

regards to employee relations

Successfully completed critical aspects of deliverable with a hands-on approach, including drafting letters and creating

case summaries for dispute resolutions

Efficiently administered HR policies and procedures to ensure compliance with laws and regulations

Entered and Maintained employee information in company database, including pay rate, hire date, personal

information, benefits, PTO, and more

Created and posted job requisitions as well as screened and recruited for various position within the company

Assistant Manager, Leo R. Teytelbaum, M.D. May 2007-June 2011

St. Petersburg, Florida

Created job postings, interviewed candidates, and worked with upper management to hire and train new employees in

various departments

Co-developed the companys first HR Handbook, including information on HIPAA, FMLA, EEO, OSHA, etc.

Created and updated over 500 patient medical records in Medical Manager

Constructed patient tickets and compiled billing information for office visits

PROFICIENCIES

Microsoft Office: Word, Excel, PowerPoint, Outlook, OneNote

HR Software: Taleo, Kronos, ADP Workforce, PeopleSoft, Medical Manager, Smartsheet

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