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Customer Service Administrative Assistant

Location:
Huntsville, Alabama, United States
Posted:
January 23, 2017

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Brandy Malone

*** ******** **** **********, ** **811 256-***-**** acye3u@r.postjobfree.com

Experience Summary

I am a self-motivated, enthusiastic and organized professional with over 20 years of experience providing excellent administrative support; 5 years of management experience, excellent training and communication skills and the ability to find innovative solutions to any dilemma; 7 years of Human Resources and recruiting experience; 6 strong years in payroll, accounting and problem solving, customer service and sales; rated top sales associate for 6 consecutive years. Proficient in Microsoft Access, Excel, Power Point, Publisher, Outlook, and Word.

Education

HIGH SCHOOL DIPLOMA 1997 FAITH COVENANT ACADEMY

Skills & Abilities

My organizational, time management and technical skills allow me to take on many tasks, freeing up those I support to focus solely on their important business responsibilities. I pride myself on my ability to adapt to any situation, to see the best outcome and to always be a positive influence on my coworkers. I am a team player, willing to lend a hand whenever necessary. However, I am perfectly capable of working on my own as well. Given the opportunity, I am confident that my experience and personable disposition would be a great asset to any team.

Experience

GENERALIST GENERAL STANDARDS CORPORATION AUGUST 2011 TO JUNE 2016

Manage the company Google AdWords account

Update bill of materials for electronic boards

Maintain status report logs for all employees

Purchase supplies, as needed, for the company

Organize yearly company picnic and other company events

Recruit new engineers using recruiting databases, review resumes, interview, and assist owner in selecting qualified candidates.

Personal assistant to the President: Opening mail, paying personal bills, shopping for his personal items and maintaining his work email and calendar

Operate office machinery such as fax and copy machine

Cold calls to generate new business

Updating company brochure using publisher

Draft routine memos

HUMAN RESOURCES ADMINISTRATIVE ASSISTANT YULISTA MANAGEMENT SERVICES DEC 2007 TO MAY 2009

Maintain employee benefit files and filing system

Maintain Yulista Aviation files and filing system, including drug test and training records

Maintain employee yearly evaluation files

Assist with new hire orientations, as needed

Organize annual company picnic and other company events

Create benefit packages and benefit files for all new hires

Assist in reviewing resumes, interview potential candidates and coordinate employment offers, as needed.

Provide both HR-specific and general administrative and secretarial support to the Human Resources Department.

Handle sensitive employee and company information

ADMINISTRATIVE SECRETARY HUNTSVILLE HOSPITAL MAY 2007 TO DECEMBER 2007

Perform (sensitive and confidential) clerical and administrative support to the Senior Vice President of Operations

Compose and prepare reports, presentations, memorandums, letters, meeting agendas and minutes of meetings using software applications such as Microsoft Word, Excel, PowerPoint, Visio, Outlook

Perform office activities to relieve the supported group of administrative tasks such as managing executive calendar, scheduling travel arrangements, maintaining conference room schedule, photocopying, collating, stuffing envelopes and filing.

Maintain and set-up filing systems and archive documents

COMMUNICATIONS REPRESENTATIVE HUNTSVILLE HOSPITAL NOVEMBER 2006 TO MAY 2007

Answer patient calls

Send out code and unresponsive pages to the appropriate destination

Assist with HealthWorks Corporate Wellness Program

Answer incoming calls, provide routine information and direct calls to appropriate areas

Operate clinic switchboard

CUSTOMER SERVICE ASSOCIATE STANLEY STEEMER CARPET CLEANER AUGUST 2000 TO MARCH 2006

Manage CSA call center; reviewing daily sales log, monitoring performance levels to achieve set goals

Answer inbound customer telephone calls promptly; fully presenting services/products and obtaining accurate order information according to scripted procedures

Route and dispatch crews to customer appointments

Process weekly time cards

Calculate payroll/print paychecks

Coordinate travel arrangements for employees and owner

Review cancellation reports and contact customer for rescheduling

Handle all customer complaints and resolve internal issues

References available upon request



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