Technical Writer Quality Assurance
Resume:
Julie A. Diaz
*** ******** *** - ********, ** ***12
**********@*****.***
Qualifications summary
Senior Technical Writer, Instructional Designer, Trainer, and Content Strategist
Experience in the Telecommunications, Payroll, Finance, Insurance, and Pharmaceutical industries
Ability to quickly gather and communicate technical information to any audience
Completes quality deliverables in a timely manner
Strong, helpful and kind mentor and team player
Professional Experience
Everest Reinsurance Company – Senior Technical Writer
Mar 2016-Present
Analyzed existing business processes and designed procedural content for end users and management.
Authored new Procedures Manuals and Job Aids for a new Reinsurance Underwriting application and for a Documentation Repository and Workflow tracking application.
Developed eLearning tutorials using Adobe Captivate.
Provided defect analysis, client support and training.
Created custom template in MS Word to standardize Everest Re documentation.
Barnes & Noble College - Technical Writer – Remote
Dec 2014-Oct 2015
Created custom templates in MS Word to standardize all Barnes & Noble College documentation.
Converted hundreds of documents to the new templates, and edited writing and graphics.
Verizon Wireless – Senior Technical Writer –Basking Ridge, NJ
Apr 2013-Oct 2014
Created User and System Administrator guides, API documentation, job aids, and a new user guide template.
Created Visio drawings and PowerPoint slides for management presentations and training purposes.
Assisted with quality assurance and usability testing while capturing workflows.
Created and maintained System Architecture and System Development Lifecycle (SDLC) diagrams and Wiki pages.
Redesigned and rewrote 6 User and Admin Guides (over 1,000 pages).
Dun & Bradstreet – Senior Technical Writer –Short Hills, NJ
Feb 2013-Apr 2013
Created user documentation for a risk analysis software system in Agile environment.
Designed Quick Reference Job Aids and translated from English to Spanish.
Captured and edited graphics and created Visio workflow.
ADP – Lead Technical Writer –Roseland, NJ
Nov 2005-Jul 2012
Designed and developed documentation for the AutoPay payroll system. Deliverables included Reference Manuals, Procedures Manuals, SOPs, Operations Manual, User Manuals, Statutory Tax Law changes, Release Notes, Online Help, and large custom Topics for new AutoPay features and batch jobs.
Designed, maintained and delivered content to Sharepoint repository and a custom-built online Content Management System (CMS). Lead CMS focus group calls with nationwide clients to continuously improve the CMS.
Performed analysis of complex financial and tax law changes and prepared an Information Plan for each large project which included a comprehensive plan for all work related to the feature.
Participated in Requirements reviews, Business Analysis meetings and Quality Assurance test plan reviews.
Helped develop and implement best practices. Trained and mentored other team members.
Aegis Insurance – Technical Writer –Jersey City, NJ
Mar 2005-Oct 2005
Developed Documentation, Training, and Online Help.
Johnson & Johnson – Technical Writer –Bridgewater, NJ
Aug 2004-Oct 2004
Documented Standard Operating Procedures (SOPs) for creating products.
Telcordia Technologies – Multiple Roles –Piscataway, NJ
Jun 1988-May 2003
Web and Online help developer (aug 2001-may 2003)
Special Interest Group leader - Provided a technical leadership role for Telcordia; supporting all Help developers.
Researched and tested new Help tools; presented demonstrations and training sessions to developers; converted various Online Help systems to RoboHelp.
Lead a team of seven Help developers - Redesigned Online Help for six major software systems; converted six Online Help systems; merged them into one seamless Online Help system; published a Common Design Document and Consistency Guidelines; developed and oversaw a complex process for delivering files to the software platform.
Designed and developed an Online Help Developer Support website.
Wrote User Guides, Job Aids, and instructional materials.
Developed web-based release training using Adobe Dreamweaver.
ONLINE HELP AND DOCUMENTATION DEVELOPER (JAN 1999-AUG 2001)
Developed Content Strategy (Document Set and Online Help) for the new Service Manager system.
Designed and developed HTML Online Help for Service Manager and NetMemory software systems.
Developed SOPs, User Guides and build procedures.
Performed usability testing and signed off on requirements, software design, and quality assurance test plans.
CURRICULUM MANAGER/DOCUMENTATION DEVELOPER (MAR 1995-JAN 1999)
Curriculum Manager for Instructor-Led Training curriculum for a circuit provisioning and maintenance software system (WFA/Control):
oDesigned, developed and maintained training materials for new and existing classes.
oManaged development, delivery and scheduling of ten training classes.
oProvided scheduled and adhoc financial reports.
oCreated proposals for new courses and instructor hires.
Wrote User Guides and System Administrator guides.
Developed storyboards for Computer Based Training (CBT).
Managed the Customer Satisfaction Survey process and presented results to management.
Represented the 200-employee Learning Services department to visiting clients.
software developer (oct 1994-mar 1995)
Performed software development and testing.
deployment Support for new software releases (feb 1993-oct 1994)
Documented installation and conversion plans and provided phone and onsite support to clients nationwide.
Software developer (jun 1988-feb 1993)
Performed software design, coding, and testing on a circuit provisioning and maintenance software system (WFA/Control).
Participated in requirements reviews, software design and quality assurance test plan reviews.
technical Skills
MS Word
MS Excel
MS Visio
MS PowerPoint
RoboHelp
MadCap Flare
AuthorIT
Framemaker
Spanish Translation
XML-based editors and DITA
HTML
Adobe Captivate
Adobe Acrobat
Adobe Dreamweaver
PaintShop Pro
Education
Institute For Integrative Nutrition, New York, NY Certified Health Coach (2012)
Rutgers University New Brunswick, NJ, Bachelor of Arts, Psychology (1995)
Thames Valley State Community College, Norwich, CT Associate’s Degree, Computer Science (1988)
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