Clifford Samuels

**** ***** **** **, *******, WA 98501

253-***-**** acye0o@r.postjobfree.com

Senior Sales Manager

Business Development Client Relations Operations Management Revenue Growth

Experienced Senior Sales Manager delivering expertise in business development, operations, financial management and client services, expanding sales to existing customers at all distribution levels and developing new clients.

Insightful team mentor and trainer with a proven history of staff development, effective training and performance.

Develop account plans for top existing clients and new prospects, conducting regular customer visits, establishing rapport with key decision makers, and managing a pipeline of revenue opportunities.

Educate and train customers on product/service benefits, offering insightful presentations and aggressively securing new accounts.

Manage the strong execution of SOPs and provide clear feedback on continuous improvement concepts, collect business and market intelligence, and troubleshoot/resolve escalated challenges.

Direct credit acceptance programs, maintaining a thorough understanding of the market, competitors and associated stakeholders in defined territories to create effective revenue growth strategies.

Determine organizational needs, propose learning solutions and assess the impact of solutions using strong analytical and problem solving skills.

Effective communicator productively engaging with cross-functional teams and clients, delivering messages to ensure comprehension by a diverse audience, and offering skills in basic Spanish.

Offer a competitive spirit and desire to overachieve, overcoming obstacles and consistently exceeding corporate goals while contributing suggestions, new ideas and procedural recommendations.

Leadership Qualities and Core Competencies

Business Development and Market Share Growth

Developing Client Relationships

Team Building, Training and Supervision

Negotiation, Contracts and Proposals

Operations/Financial Management

Competitive Challenges and Client Objectives

Process Improvement and Project Coordination

P&L/Budgeting/Forecasting

Sales and Marketing Techniques

Strategic/Business Planning

Vendor Management

Problem/Conflict Resolutions

Outperforming Organizational Goals

Revenue Acquisition and Development

Outstanding Written/Verbal Communication

Market/Trend Analysis and Market Penetration

Professional History

2015 to Present: SkyLink, Phoenix, AZ

REGIONAL SALES MANAGER

Effectively manage the Oregon, Washington and Utah territory, covering 80 accounts in the sale of stolen vehicle recovery systems to auto dealerships for the company generating approximately $10MM in revenue. Engage in direct interaction with individual dealerships and groups, delivering presentations and utilizing connections in the region garnered by a prior Business Development Manager position at Lo-Jack. Utilize Nutshell software as an effective Customer Relationship Management (CRM) tool to promote and enhance organizational abilities, sell smarter and establish lasting customer relationships.

Ranked in the top 5 out of 30 national representatives, generating annual gross revenue of $1MM for the sale of units with an average individual cost of $300.

Secured a contract with CarPro housed in eight locations and purchasing approximately 1K units per month.

2013 to 2015: Enterprise Rent-A-Car, Olympia, WA

MANAGER

Delivered outstanding sales techniques and customer service skills for the car rental business with annual location revenue of $600K per year. Managed daily operations, placing a strong focus on capturing customers and upgrading vehicle choices. Recorded customer information and ensured proper insurance coverage.

Clifford Samuels, page 2

Received status as the number one agent in gas sales, and consistently recognized for achieving customer upgrades, setting the bar higher in achieving corporate metrics based on sales and customer satisfaction.

Screened, hired, trained and managed customer service agents, mentoring for achievement and evaluating performance, utilizing exceptional consultative listening skills combined with work experience/expertise to assist up to 10 staff in improving organizational performance.

2011 to 2013: Lo-Jack Corp., Olympia, WA

BUSINESS DEVELOPMENT MANAGER

Provided expert business development, managing 170 accounts and achieving approximately $5MM in annual revenue throughout the Washington area for the sale of anti-theft systems with an average system costing $1K. Delivered outstanding customer service, grooming each account to heighten revenue, consistently demonstrating product benefits and providing each client with personalized attention.

Served and acquired customers within dealerships and dealership groups, providing sales to major accounts such as Marysville Ford, driving sales from 8 to 235 units per months, and Lexus of Bellevue, raising units from 10 to 300 per month, consistently maintaining a top 10% territory status among all territories in the US.

2010 to 2011: Wells Fargo Bank, Puyallup, WA

PERSONAL BANKER

Actively sold checking, savings and lending products to personal consumers. Successfully managed multiple client accounts, continually developing business opportunities.

2001 to 2010: Toyota of Puyallup, Puyallup, WA

FINANCE MANAGER

Provided assistance to sales consultants and customers to identify the best finance and leasing options to meet each customer’s needs, managing all F&I components of the sales process. Completed all required documentation for sales transactions, presenting customers with information regarding various options and services offered by the dealership. Developed financing sources for vehicle purchase contracts, and promoted the sale of additional financial products and services. Provided outstanding customer service, ensuring the comprehension of financing terms and various aftermarket options. Demonstrated the ability to complete sales with alternative financing sources when primary sources were not available, securing funding in a timely manner. Consistently met monthly sales and profit goals.

Provided financial expertise for an average of 350 cars and $5.4MM in aftermarket sales.

Delivered approximately 42% in warranty sales and 38% in maintenance revenue with outstanding aftermarket penetration, achieving Top Salesman of the Month four times for selling the most units.

Early Career Summary

Associate Manager, Home Depot, Puyallup, WA

Loadmaster, United Sates Air Force, Tacoma, WA

Education and Professional Development

BACHELOR OF ARTS - BUSINESS MANAGEMENT / FINANCIAL MANAGEMENT

Saint Martin’s College, Lacey, WA

ASSOCIATE OF ARTS - LOGISTICS

Pierce College, Tacoma, WA

ADDITIONAL TRAINING: Financial Services Development - Toyota/Lexus Financial Services;

NCO Leadership School, Supervisors Course, Control Operator Course - USAF

Affiliations

American Cancer Society - Volunteer and Recruiter; Boy Scouts of America - Former Assistant Scout Master and Cub Master;

South Hill Little League - Board Member and Coach

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