Customer Service Project Manager
Resume:
Eric Thomas 918-***-****
***********@*****.***
Tulsa, OK, 74134
https://www.linkedin.com/in/eric-thomas
SUMMARY
Detail-oriented Sr Accountant Financial Analyst with a demonstrated history of producing accurate and timely reports while meeting deadlines under pressure. Adapts quickly to challenges and driven to make continuous improvements in the efficiency and accuracy of corporate accounting systems.
Advanced Data Analysis
Experienced Financial/Operational Reporting
Excellent Attention to Detail
Experienced Project Manager
General Ledger & Monthly Close
Expert in Customer Relations
Experienced Team Leader
Variance Analysis
PROFESSIONAL EXPERIENCE
CenterPoint Energy 2014-2016
Financial Analyst
Created and implemented new more efficient Accounting Close spreadsheets to reconcile accounts, post appropriate journal entries and calculate gross margin each month.
Streamlined the accrual calculations and trial balance reporting using Excel formulas and macros.
Analyzed monthly variance of actual vs accrued vs budgeted revenue and expenses.
Designed and Implemented a new Wholesale Transfer Process to use during accounting close.
Rebuilt the internal Cycle Billing spreadsheets to be easier to use and more efficient.
Collaborated with business unit stakeholders to identify reporting needs and implement solutions.
Built and maintain databases for analyzing financial performance trends by multiple criteria.
Created pricing spreadsheets to process monthly prices for several managed price programs.
Calculated monthly/quarterly commissions for 130 retail brokers, researched and answered broker inquiries and was able to reduce broker wait time by 50%.
WPX Energy 2007-2014
Sr. Accountant
Acted as Project Point Person on the Balancing Project between WPX and ConocoPhillips.
Discovered EU system flaw in processing Unit Expansion Sales Allocation affecting all companies using Enterprise Upstream. Worked with internal IT and P2 to test and implement a working solution.
Processed all Unit Expansions including the extensive research and analysis required.
Process Prior Period Adjustments in all areas along with the extensive research and analysis required. Reduced the time needed to process PPA’s by 70%.
Worked closely with the IT department and management on testing new processes, process fixes, system patches and new ideas.
Complied with all Tax and Regulatory Reporting obligations for all applicable taxes and the MMS.
Work with management and other companies to help resolve gas imbalance issues.
Became the Department expert on PPA’s and liaison concerning PPA’s to the Industry Groups.
Member of the Williams E&P Training team designing and implementing the training program.
IBM 2005-2007
Revenue Accountant
Reduced customer issue back log by 60% and kept log within company threshold requirements.
Created Master Well spreadsheet cutting down research and set up time by 40%.
Processed monthly production and revenue transactions within deadlines.
Set up new wells, processed ownership changes, worked payouts and set up new JOA contracts.
Created and maintained numerous reconciliation tools and tracking logs.
Complied with all Tax and Regulatory Reporting obligations including Indian tax and MMS.
Tracked, reconciled and reported gas imbalances at the lease, well and plant level.
ConocoPhillips 2004-2005
Tax Analyst
Computed taxes owed per prescribed rates, laws and regulations; then prepared multiple state tax returns for Motor Fuel Excise Tax.
Queried, analyzed and compared data from multiple systems and databases.
Ensured that periodic tax payments were filed and paid on time and correctly.
Ensured information reporting and other taxing authority requirements were completed accurately and in compliance with SOX.
Completed monthly reconciliations to ensure accuracy.
MCI 1999-2004
Dispute Resolutions Analyst
Ensured accurate and timely resolution of complex customer disputes in accordance with contract terms and management objectives.
Reviewed dispute documentation submitted by customers, researched each dispute using various queries, ad hoc reports, and spreadsheets.
Corrected the underlying cause of valid disputes and posted credits to the account.
Ensured internal controls were met for proper billing of revenue.
Wholesale Credit Analyst III
Analyzed complex financial statements, credit reports and other pertinent information.
Reviewed & monitored a portfolio of the Top 100 Wholesale Select accounts; assisted sales teams, customer service, and dispute resolution in management of highly complex customer disputes.
Used analytical skills and reviewed multiple billing platforms, prepared complex payment application documents, detailed account reconciliations and researched and corrected multiple posting errors.
Skills
Advanced Excel Skills
-V lookups, H lookups, Pivot Tables, Sum IF’s, Nested If’s, Formulas, Macros, Functions, SQL
Accounting Systems Power User/Trainer
-SAP, Oracle, Great Planes, GEM, AS400, Enterprise Upstream, Discoverer, Excalibur, Spreadsheet Server
EDUCATION
Bachelor of Science, Finance & International Business
Oklahoma State University, Stillwater, OK
Double Major with a Minor Economics.
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