Manager Quality
Resume:
Kinston NC *****
Home: 252-***-**** Mobile: 252-***-****
********@*****.***
MICHAEL L. GOFF
OBJECTIVE
Talented professional manager seeking to fill a role as a Quality Manager / Engineer for a “world-class" organization.
SKILLS AND EXPERTISE
PROFESSIONAL QUALITY MANAGEMENT
APQP - ADVANCE PRODUCT QUALITY PLANNING
PRODUCTION TRIALS
SAMPLE SUBMISSION
INSPECTION STANDARDS
CONTROL OF NON-CONFORMING PRODUCT
SUPPLIER KAIZEN
CORRECTIVE / PREVENTIVE ACTION REQUESTS
FAULT TREE ANALYSIS
FMEA
QA NETWORK
SUPPLIER AUDITS
DOCK AUDITS
MEASUREMENT SYSTEM ANALYSIS
PPAP
INTERNAL ISO 9001 AUDITING
CONTROL PLANS
AWARDS
Precision Hydraulic Cylinders, Inc. was noted in Quality Magazine for its quality improvements as a supplier to Toyota Industrial Equipment Corp. Date: October 2009.
Awarded the Toyota special service award for quality improvements at Precision Hydraulic Cylinders. Date: 2008.
Awarded the Toyota Industrial Equipment outstanding supplier award for 2011 in "Dantotsu" "Best of Best" quality.
Awarded the Debra S. Morrisey leadership award by James Sprunt Community College for distinction in leadership development. Date: December 2011.
Toyota certificate of achievement for excellence in supply chain support was awarded in June 2014.
J.C.B. Award for "most improved" supplier was awarded to PHC in 2014.
UniCarriers (Nissan) award for "Supplier of Excellence" was received in March 2013.
WORK HISTORY
QUALITY MANAGER, ASSOCIATED MATERIALS INC., KINSTON N.C.
Mar 2016 - December 2016
Responsible for leading plant quality compliance, product quality improvement and manufacturing process capability.
Responsible for leading continuous improvement activities to improve both product and process quality and lead root cause and corrective action activities to resolve both field and in-plant quality issues.
Advised, consulted, and lead corrective action / process improvements to implement a "quality culture" inside of the plant level environment.
Improved quality of assigned products, processes, manufacturing areas, and outcomes.
Lead root cause investigations and corrective actions to resolve quality related issues.
Ensured customer satisfaction through routine review of field performance data and corrective action.
Defined and lead quality initiatives and engineering projects to improve product quality and process capability.
Incorporated the use of Lean / Six Sigma tools and methods in team activities and business problem solving.
Improve process discipline through deployment of basic quality tools (ex. Standard Work, Layered Process Audits).
Drive process capability through deployment of quality control tools (CpK analysis, SPC, etc
Responsible for the implementation if ISO 9001:2015 quality management system for the AMI Kinston manufacturing facility.
Engineered a structured program, which resulted in Kinston passing both (stage 1 / stage 2) preliminary ISO audits and received recommendation for full ISO 9001:2015 status in Nov. 2016 by ISO registrar (DNV). Associated Materials will be the only manufacturer of vinyl replacement windows certified for ISO 9001:2015 in the United States.
Expanded the quality system infrastructure using ISO / QS / TS principles to ensure robust, repeatable, high quality manufacturing processes.
INTERIM PLANT MANAGER, ASSOCIATED MATERIALS INC., KINSTON N.C.
August 2016 - October 2016
Promoted to interim plant manager as of July 2016 - October 2016.
Assisted in restoring financial health of Kinston manufacturing facility from losing ($27,000) per day "to-plan", to meeting financial budgetary expectation (black) of corporate leadership by Sept. 2016.
Provided daily evaluation to corporate leadership to identify internal wastes and make necessary adjustments to ensure key budgetary expectations were met.
Responsible for collaborative efforts with human resources on a weekly schedule, to identify potential staffing needs (hourly / salaried).
Locally and across the organization, championed corporate initiatives in quality and organizational excellence.
Ensured compliance with all government and industry standards / codes for product and process quality.
Managed "Variable Overhead" spending on a day to day basis to ensure budgetary expectations were met and that wasteful spending was eliminated.
QUALITY MANAGER, PRECISION HYDRAULIC CYLINDERS, INC. BEULAVILLE N.C. / WALLACE N.C.
Jan. 2006 - March 2016
10 years’ experience as quality manager for an OEM hydraulic cylinder manufacture. Customers include Toyota, Nissan, Mitsubishi, Caterpillar, Lift-Tek Elecar, Terex, JCB, Cargotec, Komatsu, Linde, Raymond Corporation.
Ability to direct APQP or NPI projects from concept to full production status.
Goal oriented individual, with strong leadership capabilities.
Organized, highly motivated, and detailed directed problem solver. Extensive knowledge of problem solving skills which include A-3, 8-D, Fault Tree Analysis, Fishbone Diagram, and 5-Why.
Proven ability to work in unison with design engineering, marketing / sales, and customers to manufacture products that obtain total customer needs, while maintaining customer, company, industry, and ISO specifications.
Open minded and willing to obtain any certification necessary for new opportunities, including ASQ or equivalent.
Current ASQ member of ASQ Eastern Carolina Section 1126 and pursuing Certified Manager of Quality / Organizational Excellence certification.
Implemented processed based quality and automotive methodology across new and existing supply base.
Able to develop key quality metrics, as well as provide useful information to global purchasing team, to assist in improving existing supply base for Precision Hydraulic Cylinders, Inc.
Excellent computer literacy skills in Microsoft Office Package - Excel, Word, PowerPoint, and Visio.
Experienced and flexible in traveling to supplier facilities both foreign and domestic (U.S.).
Program coordinator for implementation of Q.M.S. that successfully met customer established PPM and Number of Reject levels.
Important team member that helped Precision Hydraulic Cylinders obtain ISO 9001:2000 Certification.
Reduced PPM total for cylinders rejected at customers facility from 1,200 PPM in 2007 to 630 PPM by 2008, eventually hitting <200 PPM level. This was achieved, while shipping fewer cylinders, while simultaneously increasing a high product mixture during difficult economic times.
Worked as a liaison with Toyota Industrial Equipment to implement criteria of Toyota Quality Systems and Toyota Production Systems (Lean) at Precision Hydraulic Cylinders.
Formulated, wrote, and implemented standardized employee work instructions (Standard Work).
Responsible for maintaining gage calibration of all measuring equipment located in both the Beulaville N.C. and Wallace N.C. manufacturing facilities.
Responsible for supplier quality for all tier 1 and tier 2 suppliers, delivering components to Precision Hydraulic Cylinders.
Instrumental in developing PHC’s suppliers through a regimented and detailed review and support program. Experienced in training suppliers in system improvement activities, as well as defect reduction. Worked with suppliers; mainly at their facilities, assisting them in system improvement, and provide training in the areas of defect tracking, root cause analysis, the use of P.D.C.A., F.T.A., and various other tools for system improvement and defect reduction.
Experienced in completing supplier audits and working with suppliers to improve overall quality performance and lowering costs.
Responsible for implementing 5S cost objective program at Beulaville facility, as well as implementing Change Point Management process.
Experience in completing verification of dimensional inspections of components and assemblies, including experience using CMMs, micrometers, calipers, height gages, vision measuring systems, etc…
Successfully completed course of instruction for PC-DMIS Portable Romer Arm CMM training. Received certificate October 2012.
Experienced with capability studies and SPC. Received training through NC State University, Continuing Education Industrial Extension Service College of Engineering in June 2009 for Capability Studies.
A.S.Q. full member (Eastern Carolina Section 1126) - Quality Management Division while quality manager of Precision Hydraulics, Inc.
Directed recruitment and retention of quality associates.
Trained, supervised, and evaluated staff coached Kaizen Process Improvement Teams. Resulted in increased productivity and achievement of objectives.
Successfully refined and implemented new processes at PHC with DFMEA, PFMEA, and Control Plans.
EDUCATION
NC STATE UNIVERSITY CONTINUING EDUCATION INDUSTRIAL EXTENSION SERVICE COLLEGE OF ENGINEERING
Lean Product Development - July 2010
NC STATE UNIVERSITY CONTINUING EDUCATION INDUSTRIAL EXTENSION SERVICE COLLEGE OF ENGINEERING
Lean Six Sigma Green Belt – August 2010
NC STATE UNIVERSITY CONTINUING EDUCATION INDUSTRIAL EXTENSION SERVICE COLLEGE OF ENGINEERING
ISO 9001:2000, Internal Quality Auditor Certification – July 2006
NC STATE UNIVERSITY CONTINUING EDUCATION INDUSTRIAL EXTENSION SERVICE COLLEGE OF ENGINEERING
Capability Studies and Statistical Process Control – June 2009
SOUTH LENOIR HIGH SCHOOL
General High School Diploma – Date Completed: 1997
REFERENCES
JASON KIMBLE - TOYOTA SUPPLIER QUALITY ENGINEER
E-mail: *****.******@*******.***
Mobile: 812-***-****
GARY WIGGS - QUALITY ENGINEER
E-mail: *********@*****.***
Mobile: 252-***-****
CASEY ROBBINS - PRODUCTION MANAGER E-mail: **************@*****.***
Mobile: 252-***-****
MATT BEEMILLER - OPERATIONAL EXCELLENCE MANAGER E-mail: **********@*******************.***
Mobile: 252-***-****
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