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Administrative Assistant Customer Service

Northampton, Massachusetts, United States
January 20, 2017

Contact this candidate Florence, MA

Kathleen M. Denner



Administrative professional who thrives in a high-pressure environment with the ability to constantly adapt to changing priorities, multi-task and pay attention to detail. Adept at proactively streamlining business processes to drive efficiencies and utilize time management skills across multiple business segments. Proficient at administrative assessment and service delivery, in order to fulfill the unique needs of individual team members. Competencies include:

Improves results by studying, evaluating, and re-designing processes implementing changes

Enjoys sharing knowledge and encouraging development of others to achieve specific team goals

Achieved client interaction through email marketing by effectively using Act-on software

Maintain electronic and hard copy filing system prepare and modify documents including correspondence, reports, marketing drafts and emails and new product launch

Ability to successfully manage multiple projects

Excellent people skills. Commended for communications with co-workers and clients

Works well under pressure and taking on challenging assignments and finding creative solutions

Represents the president and corporation by answering requests directed to the president, arranging corporate functions; answering questions and meeting accommodations

Professional Experience

Executive Administrative Assistant – Complete HealthCare Solutions, Palmer, MA January, 2015– November 2016

Administrative support to President/CEO. Schedule and coordinate meetings, appointments and travel arrangement for President. Helps key executives make consistent decisions by advising them of historical precedents; serving as liaison between them and the president. Answered a high volume of incoming calls and in-person inquiries from clients for Sales Department. Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Retail Coverage Manager – Acosta Sales & Marketing, Jacksonville, FL 2012-2015

Responsible for building and maintaining merchandise displays for approximately 5000 products within the Kraft and Procter & Gamble brands, across 15 categories such as refrigerated foods, pharmacy, health and beauty, grocery and pet care. Bridge communications between these top Fortune 500 companies and Wal-Mart management in ten locations.

Retail Merchandiser – Procter & Gamble, Cincinnati, OH 2011-2012

Primarily responsible for maintaining on shelf, product availability for 300 key products in one Wal-Mart location, and supporting all appropriate P&G product for new store openings for Ulta and Wegmans.

Programming and Software Skills

Microsoft Office, Microsoft Word, Power Point, Outlook, Publisher, Excel, ConnectWise, Act-On


Associates Degree in General Studies/Marketing coursework (48 of 60 credits completed), STCC Springfield, MA

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