Customer Service, Data Entry, AR, AP, Microsoft Office

CHRISTY MAHON

**** ******* **** ** *********, TN 37660 614-***-**** **********@*****.***

SUMMARY

Automotive Service Advisor with over 15 years of customer service experience as well as sales, operations, and management. Self-Motivated, results focused, and detail oriented professional looking to join a team who believes in superior customer service and growing as a team.

COMPUTER SKILLS

Word

Excel

Detail Oriented

Customer Service

Teamwork

Data Entry

EXPERIENCE

1/2016- Present

Service Advisor- Honda Kingsport

Prepares Repair Orders

Develops Estimates

Maintains Customer Rapport

Verify warranty and service contracts

Advise customer of vehicle repairs and concerns

4/2015-1/2016

Service Advisor, Bill Gatton Nissan

Prepares Repair Orders

Develops Estimates

Maintains Customer Rapport

Verify warranty and service contracts

Advise customer of vehicle repairs and concerns

10/2013-4/2015

Claims Rep/CSR, National Auto Care

Assist customers with VSC or claim inquiries

Assist repair facilities with VSC claim authorizations

Assist customers with conflict resolution

Gap claims/cancellations

06/2009-12/2012

Parts Manager/Service Advisor SME, CarMax

Lead, coach and develop parts associates through feedback, observations, and file reviews.

Source and order parts for production line and retail vehicles

Train service advisors & service operators

Prepare RO’s

Provide customers with estimates and advise of services needed

05/2007-06/2009

Commercial Parts Specialist, AutoZone

Parts ordering and sales

Source and order parts for production line and retail vehicles

Data entry

Accounts Receivables

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