Customer Service Manager

SUMMARY:

I am a highly motivated team player with a portfolio including experience in all facets of corporate customer service/sales, marketing, logistics & account management including:

Software Training On Site Presentation & WebEx

SaaS * CRM Systems – Salesforce, Citrix. PeopleSoft, Canvas & AS400

Account Management/Renewal Advocate Success

Proficient Client Care relationship building and problem solving skill sets

PROFESSIONAL WORK EXPERIENCE:

Care Advantage Personal Care Aid (PCA) Healthcare Services 9/16 - Present

Parallon HCA Supply Chain Solutions 8/15 – 4/16

Purchasing Asst. PRN: Part time Temporary Position hired to cover Purchasing Agent’s workload while out of office on scheduled long-term medical leave:

Systematically process daily Purchase Orders for HCA Hospital

oAutomatic EDI Orders

oBill Only, Bill & Receive, Capitol, General & Manual

oMake sure all Purchase Orders get received by the facilities; if not manually place the order

Blackboard, Inc. (Formerly Blackboard Connect) 2005 -2014

Customer Success Advocate:

Manage 75-100 NY K-12 School District’s Outreach Software Usage/Renewal

oOn-boarding implementation & SAAS software training

oHelp Desk Support

oNegotiate annual Renewal

Dominion Virginia Power, Richmond, VA 2003 – 2004

Process Assistant, Tredegar Energy Clearing House

International TeleConnect Corp. (ITC), Glen Allen, VA 1998-2002

Customer Service Manager & Verizon Key Account Manager

Reynolds Metals Company (RMC), Richmond, VA (Now ALCOA/Altria) 1977-1998

Marketing and PR Customer Service Rep., Recycling Division (97-98)

Inside Sales/Customer Service New Product Specialist, Extrusion Div. (94-97)

House Purchase Plan Coordinator, Real Estate, Treasury (93-94)

Accounting Analyst, Cash Management, Treasury (92-93)

New Car Ordering Specialist, Fleet Administration, Treasury (86-92)

Purchase Order Writer, Can Division Purchasing (84-86)

Claims Administrator, Risk Management, Treasury (77-82)

PROFESSIONAL EDUCATION/CERTIFICATION

Life & Health Insurance License

The Braxton School of Business (Graduate)

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