Customer Service Training
Resume:
ANGELA L SANTOS
Elkhart, IN *6514
****************@*****.***
SKILLS:
Home visits
Research family educational materials
Educated children on soft touch, sharing and listening
Basic administrative support system
Reviewed files, records and other documents
Managed difficult clients
EXPIERENCE:
FAMILY ADVOCATE PROGRAM MANAGER VOLUNTEER ASSISTANT
3/2012-4/2014 Hohenfels, Germany
Create and design promotional material
Assemble training materials
Point of contact for group members
Facilitate portions of training
Report any safety issues that may render myself or others
Maintenance of resource material compiling training packets
Retrieve complete and process data in CTS
Schedule commanders/units for training
Assist with all activities
Prepare training curriculum/slides provided by Family Advocate Program
Research family educational material
Went to elementary schools to teach about strangers
In charge of Little Troopers Playgroup
Planned monthly guest speakers for Little Troopers
Planned open house for new bldg.. for Little Troopers
Planned monthly educational video and coffee for mothers at Little Troopers
Educated parents on healthy discipline
Met with parents on a weekly basis
Supervised children during Little Troopers
Helped with Newborn Network
Researched and helped with Stress Management on a weekly basis
Researched and helped with Anger Management on a weekly basis
Researched and helped with Couple Communications on a weekly basis
Developed an Breastfeeding Room
Planned and helped organize Military Child Month
Helped organize Domestic Violence Month
INFORMATION AND REFERRAL VOLUNTEEER
9/2011-3/2012 Hohenfels, Germany
Provide information and referral service to Soldiers, Spouses, Civilian Employees, and local Nationals
Provide basic administrative skills
Coordinate for the order and purchase of supplies
Maintain a filing system
Work in special projects
RELOCATION PROGRAM VOLUNTEER ASSISTANT
1/2011-8-2011
Made booklets for German Classes
Made CD’s
In charge of Lending Closet
Did monthly inventory of Lending Closet
Ordered supplies and items of Lending Closet
Updated paperwork and maintained paperwork for Lending Closet
Started English As A Second Language Class (ESL)
Interviewed teachers and volunteers for ESL
Researched and ordered books for ESL
COURT APPOINTED SPECIAL ADVOCATE
1/2008-10/2010 Elkhart, IN
Made recommendations to the Judge
Made sure parents were following court orders
Met with children on a monthly basis
Met with detectives, police officers, pastors, teachers, principals, therapists and family members
Went to jail to visit parents
Scheduled app.
Scheduled meetings
Drove all of Indiana and some of Ohio
Interviewed abused/neglected children
Reviewed files, records and other documents
SECRETARY 2
10/2005-10/2006 Goshen, Indiana
Made app. for 8 attorneys
Wrote letters to clients
Filed papers in three different courts daily
Ability to manage difficult clients
Compile, copy, sort and file records of office activities
Review files, records, and other documents
Maintain and updated filing, inventory and data system
BANK TELLER
3/2003-9/2005 Goshen, Indiana
Balanced currency, coins and checks in cash drawer
Calculate daily transactions
Strong customer service skills and ability to manage difficult clients
Maintain and updated files, inventory, mailing and data system
Opened checking and saving accounts
EDUCATION:
Elkhart Memorial High School graduated 1983
Ivy Tech Community College Part-Time Criminal Justice 3 years
CERTIFICATES AND TRAININGS:
Resilience Training 2014
SAF Case Management System 2013
Coping With Deployment 2013
Introduction to SAF 2013
Identifying and Reporting Child Abuse 2012
Personally Identifiable Information Course 2011
Phishing Awareness Course 2011
Army Computer Security Training 2011
Safe Home Computing Course 2011
Thumb Drive Awareness Course 2011
HIPPA 2010
Army Family Team 1, 2, and 3 2010
REMARKS:
Have had 4 FBI background checks done
Had an Emergency Placement Care in our home for the United States Army for 2 yr.
Had Respite Care in our home for the United States Army for 1 year
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