Customer Service High School

EZEMBA VIVIAN

Address: *, ************* ****, ******* ***** II

Phone No: 080********

E-mail: *************@*****.***

Date of Birth: 2nd September, 1980

PROFILE:

A qualified and result oriented Banking Officer with 5 years working experience with positions of increasing responsibility and duties. Skilled at educating customers on banking products and recommending best options that meet their needs. Team player with a track record of meeting goals and customer expectations.

-Customer service relations

-Teller operations

-Banking products & services

-Marketing financial services

-Revenue growth generation

-Anti money laundering

WORK EXPERIENCE

Union Bank Nigeria Plc 2007 – 2012

Marketing/Admin Officer (Jan 2012 – Dec 2012)

Preparing monthly budget report, proposal writing, advising customer on new bank products, won both old and new customers for the bank.

Performing general marketing and Administrative functions.

Customer Service Officer (July 2009 – Dec 2011)

-Ensuring customer complaint/enquiries are attended to promptly

-Ensuring customer statement of account and cheque books are issued regularly.

-Fee based products, jamb scratch cards GCE and NECO forms are handled accordingly.

-Opening and closing of various accounts.

-Processing of ATM cards for customers.

-Updating of customers details on the system.

-Ensuring customer satisfaction through prompt service delivery.

Skills Acquired:

-Responsibility

-Customer Service

-Working to a set of instructions

-Ability to work to a deadline

-Ability to deal with difficult customers.

-Determination.

Settlement/Funds Transfer:

-E-payment

-Processing of LASG Payments

-Money gram

-Processing of pay direct

-Effecting transfer of funds from one account to another.

-Processing of customers cheques for outward clearing.

-Processing of customers salary.

Operations (Teller) 2007-2009

-Payment and receipt of cash from customer.

-Posting of entries in the system

-Ensure that customers are attended to promptly.

NYSC (2004- 2005)

Federal Ministry of Housing, BirninKebbi,Kebbi State.

Industrial Training (2002 6months)

JideTaiwo& Co Estate Surveyor and ValuersWuse, Abuja.

Computer skills

Ms word, Power Point, Excel

Trainings:

Institute of Chartered Economists of Nigeria – Dec 2008

Service quality institute – May 2009

(Tellering& Customer service course)

Education

Post Graduate Diploma (PGD) Economics – 2007

Lagos State University, Lagos.

Bachelor Science (BSC) Estate Management – 2003

ObafemiAwolowo University, Ile-Ife

Senior School Certificate Exams

Egan High School, Ojo

REFEREES:

MR. EMEKA EPUH MR. CHARLES IKOKWU

Department of Quantity Survey Cleanrite Resources Ltd

University of Lagos. 8, TiamiyuOlushile, Lagos.

Mende, Maryland, Lagos.

MR. EMEKA NWADIARO

Intels Nig. Ltd.

25, Agodogba Avenue

Park View Estate, Ikoyi.

Contact this candidate