Customer Service Quality Control
Resume:
Trena Helmberger
***************@*****.***
Overview
Skills: Ten plus years of Customer Service, Ten years Management experience, Sales, Scheduling, POS System, Cash Handling, Leadership, Coordination, Training, Reconciled tills, Excellent Communication Skills, Multi-tasking.
Experience
Terrys Breakfast and Lunch
Restaurant Manager 06/2007-12/2016
●Responsible for Scheduling, Restaurant Flow, and Food Orders
●Responsible for Reconciliation of tills, and responsible of employees tills
●Developed a training plan for all new waitresses and kitchen staff
●Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Skyway Cafe
Lead Supervisor 05/1995-05/2007
Responsible for Scheduling, Restaurant Flow, and Food Orders
Responsible for Reconciliation of tills, and responsible of employees tills
Developed a training plan for all new waitresses and kitchen staff
Motivating, developing, and directing people as they work, identifying the best people for the job.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
References Available Upon Request
Contact this candidate