Personal JAMES MONTGOMERY,LMT

**** **** ***** **

Middleburg, FL

Primary: 240-***-****

Objective To obtain a position in the massage therapy field that utilizes

my most recent education

Experience

April 2009- June 2015 & June2016-December 2016 Massage

Envy

Massage Therapist

. Perform consecutive 50,80 minute quality massage

therapy

sessions.

. Design specific sessions based on clients individual

needs.

. Promote the health and wellness benefits to client`s

receiving massage

therapy on a regular basis

. Create excellent experience for members/guests

through friendly and

helpful attitude.

. Generate new clientele through promoting member

referral and guest

pass programs

. Help maintain professionalism and cleanliness of

therapy rooms and

common areas.

March 2008- Present United Healthcare/ United Health

Network Provider Relations Representative

. Fielding provider contract and claims issues

. Calling providers who have inquired about joining the

network

. Loading contracts into an internal system

. Updating provider demographic information

September 2006-Feb 2008

Tyco/Simplex Grinnell

Sprinkler Designer

. Design sprinkler systems per customer

specifications and

per code and city requirements

. Coordination of technical submittals to

architects,

engineers and other authorities having jurisdiction.

. Analysis of blueprints, specifications, site

visits and

communication with field fitters and sales

personnel.

. Maintenance of records relating to design and

installation

of systems.

. Weekly report of assigned projects.

March 2003-September 2006 United

Healthcare/Americhioce

Network Account Representative

* Work in conjunction with Network Account Managers in

regards to physician groups

* Prepare and submit load briefs, working with PIM to

ensure technical integrity of contracts

* Answer provider inquiries via email, telephone, and

written correspondence

* Facilitate the internal processes to change

demographic information of a medical group and other

network service issues.

* Contract new providers to an existing provider group

* Redline contracts revised during negotiations and

prepares final draft for approval by Network Account

Manager

* Research and assists in the resolution of regulatory

inquiries and/or DOI complaints

* Facilitate the resolution of credentialing issues and

coordinates, and complete external and internal

termination notification requirements

November 2002- March 2003 Bally Total Fitness

Executive Account Representative

* Assisted in renewing customers accounts for 1, 2 or 3

years through inbound and outbound calls

* Solved billing errors and/or disputes

* Explained contract and renewal agreements

March 2002- November 2002 MCI WorldCom

Escalations Customer Support

* Handled escalated calls transferred by front line

customer service reps

* Solved billing errors and/or disputes, along with

issuing credits to accounts that were higher than the

credit limits aloud to be given by customer service

* Handled supervisor callback request

August 2000-March 2002 Comcast

Customer Account Representative

* Set up new customer accounts

* Identify, research and solve billing errors/disputes

* Handle large volume of customer payments

* Proficient with adding machines, computers, including

MS Excel, and Word applications

* Balance payment totals at the end of every shift

Education 2008- 2009 Baltimore School Of Massage

. Completed training to become a registered

massage practitioner

1997-1999 Morgan State University

* Completed two years studying business marketing

Licensure/Certifications

. Maryland Registered Massage Therapist

o Florida Registered Massage Therapist

Qualifications/Knowledge/Skills/Abilities:

. AUTO CAD experience

. Excellent oral and written

communication skills

. Strong computer skills including Word

and Excel

Contact this candidate