Dispatcher
Resume:
JON D FUNK
Lot **
Walcott, IA 52773
563-***-**** (Cell)
563-***-**** (Home)
acyds4@r.postjobfree.com
Summary
Experienced logistics professional versed in all operational and financial aspects of fleet management. Successful at customer service and transportation
logistics.
Recognized as a problem solver who can identify and evaluate a situation. Familiar with DOT and FMCSR rules and regulations. Computer literate
knowledge of AS 400 and Prophesy.
Professional Experience
Dispatcher Jan. 1993 to June 2016
Davis Transport, Eldridge, IA
Planned, scheduled and oversaw line haul operations customer freight movement
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Coordinated outbound and inbound loads to create and maintain a low empty mile percentage
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Dispatched 25 - 30 trucks per week
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Supervised satellite dispatch office
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Tracked and traced customer pick-ups and deliveries
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Forecasted shipping needs for over 30 customers
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Transmitted assignments to workers using telephones and cell phones.
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Addressed customer questions, problems and requests for service.
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Relayed work orders to and from customers and work crews.
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Recorded and maintained records of customer requests and dispatch information.
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Amended work orders as necessary.
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Notified customers of any delays via phone & email
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Monitored and updated workers on conditions including congestion and weather conditions.
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Assisted customers with rate quotes and appointments.
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Maintained low deadhead percentage. Maintained excellent working relationship with drivers and customers.
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Answered phones on multi-line system
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Knowledge of dispatch and vehicle tracking systems
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Education and Professional Development
University of Iowa
Bachelors: Liberal Arts/Sciences
Technical or Computer Skills
Adobe, AS 400, Computer Literate, Conflict Management, Data Entry, General Office, Outlook, Typing, Windows, AS/400, Computer Skills,
General Office Duties, Microsoft Windows, Scheduling, Multi-Line Telephones, Telephone Skills, Vehicle Tracking Systems
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