Sonja L. Linke

***** ******* **** ********** *******, OH 44130

440-***-****

acydry@r.postjobfree.com

Skills & Qualifications:

* Customer Service

* Fielded, Answered & Referred Customer Inquiries

* Taking Applications (on phone & in person)

* Microsoft Word & Excel

* PC Proficiency & ability to learn new computer software

* Detail oriented

Work History

Meadows Condominium Association

Middleburg Heights, OH

Office Assistant

2011-2016

* Answered phones, directed and assisted residents and vendors with

inquiries

* Mediated resident disputes

* Tracked & enforced violations of Association's Rules & Regulations

* Used QuickBooks to maintain resident list of mailing addresses and

phone/contact lists

* Clerical Support to Manager and Maintenance Staff

* Ordered and coordinated office/recreational area supplies and equipment

Accomplishment:

* Studied older computer programs (1998) and created two similar programs

for new computer using Word and Excel. Saved Association the cost of

purchasing new programs and no extensive staff retraining with new system

Crosscountry Mortgage Inc.

Brecksville, Ohio

Loan Processor

2009-2011

* Liaison between customers, sales staff and underwriting department

* Reviewed loan disclosures for accuracy and compliance

* Resolved conditions for approval of FHA, VA and conventional mortgage

loans

Sonja L. Linke acydry@r.postjobfree.com 440-***-****

Page 2

Accomplishment:

* Learned three different computer programs, CALYX, Docvelocity and

Datatrack

HSBC-HFC North America Division

Middleburg Heights, Ohio

Sales Assistant

2003-2009

* Assisted sales staff as a loan processor

* Identified upsell opportunities and referred to sales staff

* Assisted customers in resolving issues with their accounts

* Prepared mortgage and consumer loan documents. Reviewed for accuracy and

compliance

* Ordered and managed inventory of office supplies and branch marketing

materials

* Assisted in training of new employees and tracked continuing

education/training for all office staff

ACCOMPLISHMENTS

* Document accuracy at 100% in 2008 and 2009

* Tested Mortgage Serve and SOLAR systems before these systems went live

* Trained 20-25 Banc One Sales Assistants when HFC bought Banc One

* Selected to be Vision Support Sales Assistant; one of approximately

twenty employees across the country who answered users' questions and

resolved problems with new Vision system

EDUCATION

Bowling Green State University - BS in Business Administration

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