THOMAS DEMPSEY

**** **** ** ************, ** ****6 United States

910-***-**** acydr0@r.postjobfree.com

Summary of Qualifications

* ***** ** ********** **********

More than 8 years of customer service experience

Received multiple employee of the month awards at various organizations in retail such as Harris

Teeter and Carlie C's

Received numerous accolades from staff members for providing outstanding customer service at Cape

Fear Hospital

Inducted into The National Society of Collegiate Scholars

Professional Experience

Cumberland County Health Dept., Fayetteville, NC, United States

Medical Records Assistant, May 2016 Present

Working as a temporary employee through Cape Fear Staffing

Pick up file jackets throughout the building

Sort the jackets by alphabetical order

Scan documents into the systems database

Answer phones and handle patients questions and concerns within HIPPA standards

File scanned documents and labs

Jackson Hewitt, Fayetteville, NC, United States

Tax Preparer, October 2011 Present (Seasonal Position)

Provides excellent customer service to clients by answering tax related questions over the phone and

in person

Conducts tax preparation through an extensive interview process that involves data entry

Communicates effectively with other tax professionals, office managers and clients to solve tough tax

situations

Safeguards clients confidential information

Some cash handling and credit/debit transactions are performed

Allied Barton, Fayetteville, NC, United States

Security Officer, July 2014 December 2015

Accommodated outstanding customer service to patients, visitors and staff members

Worked with fellow officers and supervisors to handle disturbances and/or incidents and completed

reports for them

Checked in patients, issued visitor passes and retrieved patient information through hospital computer

database

Burns Childcare and Preschool, Fayetteville, NC, United States

After-school Teacher, August 2013 June 2014

Organized a detailed monthly agenda that involved tutoring, mentoring, activities and meals

Communicated with parents and school director involving children's needs and wants

Displayed ability to work with any student including special needs

Drove children to school in the morning and picked up children in the afternoon

Carlie C's IGA, Fayetteville, NC, United States

Deli/Bakery Manager, April 2009 July 2013

Managed 8-12 employees between the Deli and Bakery department

Composed weekly schedules for employees also interviewed and trained new employees

Ordered stock, supplies and materials for department through company's database

Total and submit weekly bills as well as compiling monthly inventory

Effectively handled employee and customer concerns and complaints

Additional duties: cook food, prepare sandwiches, bake bread and cookies, and stock shelves

Education

Calvin Coolidge SHS, Washington, DC, United States

September 1994 June 1997

Graduated with a 3.5 GPA, National Honor Society Inductee

Fayetteville Tech Community College, Fayetteville, NC, United States

Certificate in Management in Food Service, October 2010

ServSafe Certification

University of Phoenix, Phoenix, AZ, United States

Associate of Arts in Business, March 2015 Present

GPA 3.8, National Society of Collegiate Scholars Inductee

Additional Information

Skills: Excel, Microsoft Word, Power Point, Microsoft Office, customer service, scheduling,

leadership, great math skills, inside and outside sales, problem solving, cash handling

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