Center Operations Director
Resume:
Michael Christopher
Converse, Texas 78109
Email: acydp8@r.postjobfree.com
Phone: 214-***-****
OBJECTIVE: Obtain a position in Healthcare Management or Operations.
U.S. Army Retired with over 15 years of experience in management, operations, and training. I have received over 25 awards from senior level management for my contributions to the success of several different organizations throughout my career.
EXPERTISE: Quality Control/Assurance, Facility Management, Personnel Management, Contract
Negotiations, Safety and Risk Management, Planning and Budgeting, Team Building, Data Analyst, Windows XP, Microsoft Office Suite, Counseling, Electronic Medical Records, Logistics/Property Management, CHCS/ALTHA.
WORK EXPERIENCE:
Center Operations Director
Concentra - San Antonio, TX - Dec 2015 to Present
? Direct and supervise employees engaged in Center operations.
? Plan and prepare work schedules and assigns employees to specific duties.
? Hire, train, and evaluate Center employees in consultation with Human Resources.
? Assist in developing and maintaining new policies, procedures and training programs for the Center.
? Prepare and review operational reports and schedules to ensure accuracy and efficiency.
? Formulates annual budgets and reviews financials with Center Leadership Team monthly.
? Recommends cost saving methods to improve efficiency of Center.
? Assist sales and marketing efforts by conducting various events such as on-site tours and training Center personnel to present clinic services to clients to ensure achievement or overachievement of established goals.
? Provide technical support and/or resources to client and Center personnel as needed (i.e., ADA, DOT regulations).
? Manages on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel.
? Support Leadership Team to identify problems with service to clients.
? Ensure all certifications are current.
? Supervise testing by medical staff to ensure proper performance.
? Participate in work of subordinates to facilitate productivity and customer service or overcome difficult aspects of work.
? Work with multiple business partners, both internal and external, at all levels of the organization.
Facility Administrator
DaVita - San Antonio, TX - Oct 2013 to Dec 2015
? Function as the facility CEO and is responsible for ensuring that the Governing Body enforces policies and procedures.
? Stays abreast and complies with federal and state requirements and laws. Other duties as assigned.
? Manage the overall operations for nursing services and patient care in facility including financial management, quality assurance and patient care, safety, risk management, teammates? satisfaction, quality index scores, and facility maintenance.
? Performs complex analysis of healthcare data. Generate daily/weekly reports using Maestro, Leads, & Snappy software; develop improvement plans based on data to improve clinical performances & outcomes.
? Review labor hour's daily/weekly using Leads software and Daily Chronic Productivity Report. Develop improvement plans to improve clinic productivity/labor.
? Analyze data and develop/present clinical & financial operation reports monthly to Senior Management.
Center Operations Director (Bandera & Boerne Center)
Concentra (Alamo City Medical Group) - San Antonio, TX - Apr 2012 to Oct 2013
? Direct and supervise employees engaged in Center operations.
? Plan and prepare work schedules and assigns employees to specific duties.
? Hire, train, and evaluate Center employees in consultation with Human Resources.
? Assist in developing and maintaining new policies, procedures and training programs for the Center.
? Prepare and review operational reports and schedules to ensure accuracy and efficiency.
? Formulates annual budgets and reviews financials with Center Leadership Team monthly.
? Recommends cost saving methods to improve efficiency of Center.
? Assist sales and marketing efforts by conducting various events such as on-site tours and training Center personnel to present clinic services to clients to ensure achievement or overachievement of established goals.
? Provide technical support and/or resources to client and Center personnel as needed (i.e., ADA, DOT regulations).
? Manages on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel.
? Support Leadership Team to identify problems with service to clients.
? Ensure all certifications are current.
? Supervise testing by medical staff to ensure proper performance.
? Participate in work of subordinates to facilitate productivity and customer service or overcome difficult aspects of work.
? Work with multiple business partners, both internal and external, at all levels of the organization.
Clinic Manager
San Antonio Kidney Disease Center P.L.L.C - San Antonio, TX - Jul 2007 to Jun 2009
? Responsible for the overall operations & supervision of NW San Antonio Kidney Disease Center with 7 Nephrologists & 8 Medical Assistants; 50 to 80 patient volumes per day.
? Maintenance of all personnel records, payroll, and clinic budget.
? Tracked physician credentialing, accountability of narcotic prescriptions, medications, and supplies.
? Performed 3rd Party Verification on Amgen Research Study.
? Assisted with the establishment\implementation of goals, objectives, policies, procedures and systems for all operational areas of the clinic.
? Assisted in the development and implementation of long-range plans.
? Planned and coordinated daily work assignments and operations.
? Evaluated performance, recommended merit increases and disciplinary actions.
? Assisted in the development\implementation of cost effective policies and procedures for all administrative and operational areas.
? Assisted with day-to-day accounting matters including preparation of bank deposits, bank reconciliations and the control of all matters pertaining to Accounts Payable and Accounts Receivable.
? Served as a liaison between clinic and external agencies.
? Worked with medical staff to ensure quality patient care and services are provided, maintaining the strictest confidentiality.
Practical Nurse (Allergy/Immunization Clinic)
Wilford Hall Medical Center - Lackland AFB, TX - Jan 2007 to Jul 2007
? Performed Allergy Skin Test, Methacoline Challenges & Immuno-Therapy within the Allergy & Immunization Clinic; to include: administering immunizations to all age groups from infant to elderly.
? Performed Pulmonary Function Test as order by clinic physicians. Also, trained in treating anaphylactic reactions & administering first-line medications as they related to Basic Life support & limited primary care. Trained in use of CHCS/AHLTA
MILITARY SERVICE:
Senior Operations/Training Manager
441ST Ground Ambulance Unit - Mesquite, TX - Sep 2003 to Jan 2006
? Planned, coordinated, implemented and analyzed training for over 500 personnel.
? Developed training plans, assessed priorities, and workloads for paraprofessionals.
? Excelled in a highly regulated industry and operated within guidelines set by federal government.
? Senior Supervisor, responsible for the daily operations of the unit; to including the production of all recurring reports, plans, orders, tasks and communication coming from the Administration, Logistics, Maintenance and Training Sections in the unit.
? Supervised medical facilities during Training Exercises & Annual Training events; to include technical and administrative management of multiple medical treatment facilities.
United States Army Recruiter
Shreveport Recruiting Station - Shreveport, LA - Aug 1998 to Aug 2003
? Recruited, screened, interviewed and processed over 1500 applicants.
? Accessed rules and regulations. Researched exceptions to policies and processed enlistment applications and training documents.
? Enlisted over 240 personnel in the United States Army Reserve.
? Established and maintained contact with possible applications for processing & enlistment into the Army Reserve; this included preparing and conducting presentation on Army programs/opportunities at assigned Colleges, High Schools & Community Events.
? Conducted promotional activities at various events.
? Created and maintained a positive relationship with the schools and community by working with educators, counselors & community leaders.
Practical Nurse (Hemodialysis)
Brooke Army Medical Center - Fort Sam Houston, TX - Jan 1995 to Jul 1998
? Provided direct patient care and education for patients with ESRD in a (15) station Renal Dialysis Unit at a Level I Trauma Center.
? On-call responsibilities for acute hemodialysis treatments in 4 intensive care units and Army Burn Unit.
? Assisted the Nephrologists with minor surgical procedures related to patient care.
? Served as preceptor for Healthcare & Nursing Students during their clinical rotations through the hemodialysis Clinic.
Clinic Manager
US Army Preventive Medicine - Fort Hood, TX - Apr 1993 to Jan 1995
? Supervised the daily operations and medical personnel working in the Epidemiology Clinic.
? Monitored distribution, pharmacy and MIDS request and clinic schedules.
? Conducted interviews and epidemiological investigations of patients with communicable diseases.
? Performed patient examinations and provide treatments for communicable diseases.
? Performed and participate in communicable disease training at area events.
? Served as TB Control and Surveillance Program Coordinator; to included administering, interpreting and recording the results of TB Test.
? Assisted the Community Health Nurse with treatment and tracking of Soldiers taken INH medications for TB.
? Conducted Child Development Center and Family Child Care health inspections to ensure compliance with Army Regulation Guidance and Standard Operating Procedures (applicable SOPs).
? Provided health education and in-service programs to Family Child Care Outreach Workers.
? Provided instruction/in-services to other Healthcare Facilities on Tuberculosis surveillance testing & tracking.
? Conducted Tuberculosis interviews & assisted in Health Risk Appraisals for eligible personnel.
EDUCATION:
MBA in Healthcare Administration
Wayland Baptist University - San Antonio, TX
Bachelor of Applied Science
Wayland Baptist University - San Antonio, TX
LVN in Nursing
Academy of Health Science - Fort Sam Houston, TX
MILITARY SERVICE:
Branch: Army
Rank: SFC (P)
1983 to 2006
Security Clearance: Secret
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