Manager Information Technology
Resume:
Joseph Davernal Arnolda
Address:
**/* ***********, *******, ********
Sri Lanka
Email Address: *********@*******.***
Home Number : +943********
Mobile Phone Number : +947********
Personal Information
Birth Date :12 March 1972
Gender : Male
Nationality : Sri Lankan
Visa Status : Citizen (Sri Lanka)
Marital Status : Married
Number of Dependents : 03
Driving License : Sri Lanka
Ability to Offer the following
Successful background in IT Network & Telecommunication and IT customer service.
Successful Data Center Setup & Server/Network Virtualization
Successful DRP/BCP awareness & Implementation.
Successful background in ERP implementation
Successful background implementation of core finance application
Quality-oriented professional with a reputation for service, satisfaction, and results.
Proven ability to manage multiple tasks, projects, and assignments simultaneously.
Creative/Innovative troubleshooter to quickly identify problems and implement practical solutions.
Proven ability to quickly learn and utilize new methods, systems, and technology.
Effective negotiator to achieve objective outcomes.
Track record of regular promotions and increasingly more complex assignments.
Role Playing:
Key player and a passion role rout digital revolution strategies. Preparing the enterprise to adapt themselves and ride the digital transmission wave. Collaborating, looking in to insight and foresight of the business process changes.
Good understanding of business workflows and key applications such as, Finance core banking Solutions, Enterprise Resource planning systems (ERP), POS applications, Media TV, Radio automation system, Films automation, Hotel Hospitalities/Property Management systems (PMS, CRM, Reservation booking engines),Travel inbound /outbound bookings, logistic systems ( Maintenance & tracking ) & Garments, e-business applications.
Managing a specialized IT Infrastructure team that maintains 24/7 IT Infrastructure of Large Networks network node, Physical and Virtual Servers on VMware EE/ Data Center management include multiple databases.
Managing teams Software developers supporting 19 Internal develop applications.
Very good knowledge on Service level management and standards such as ITIL Frame work.
Key member in IT security, Risk & Compliance (ORSA Committee)
Good track record in maintaining systems documentations.
Good track record in implementation Hybrid PABX, Hosted PABX and Mobile PABX with latest Supervise the day-to-day operations and expansion of the group network & telecommunication.
Good external tack record in identifying telecom innovative solution and implementing such service in the Group that have benefited in success in growth and cost deductions.
Coordinating group Companies to provide IT service to meet their business objectives.
Key knowledge in software’s and licensing,
Knowledge and Hands-on experience OS/ Tools/Technologies
ERP such as SAP. Oracle and Dynamic Navision ERP
Core Finance Modules FD, Loan, Lasing, HP and Pawning.
Debenture systems
Databases Oracle / Microsoft SQL / MySql / Enterprise dB / Progress EDGE and SAP HANA
More than 15 years of track record in managing operating systems, Linux servers, Desktops, AIX Unix, HP Unix and Windows Server/Desktop old versions to Current.
Hardware infrastructure which includes servers, firewalls and switches and Virtual server and switching, VDI and Public/Private Cloud system.
Managing a NOC environment with Latest NMS systems.
Working knowledge of EMC and DELL SAN storage and 3rd party NAS boxes.
Good understanding industrial standards on Fiber/STP/UTP, Channel arise Interface cards, switching technologies.
IP base Data /voice /Video protocol
Good understanding of Well know brands such as Dell, HP, IBM,EMC, SUN and Cisco,Juniper,SonicWALL, Fortigate, Cyberrome,and VMware,Veem, Arc server, Bluecoat. Barracuda products.
Professional Experience
December, 2012 to Date.
Head of Information Technology EAP Group/Director - at EAP Holdings LTD (www.eapholdings.lk)
Responsibilities.
A) Key driver to consolidate previous silo base group of Company to a centralized, Visualized, high efficiency, cost effective, compliance IT solution, that the company now enjoys and responsible in maintaining the change.
B) Responsible for IT infrastructure & Telecommunication & SAP ERP, Front end Systems, In-house Software development and new.
D) Implemented TV & Radio automation systems, and DR systems, Hotel hospitality system (PMS, CRM) Online booking engine systems, Property projects managing systems, Finance systems
E) Be the Project Manager for SAP ERP Core system Implementation Modules such Financial Accounting, Controlling, Materiel Management, Business intelligent tools for eight Companies, (http://www.sap.com/search/search-results.html?Query=eap)
F) Be the Project Manager for ETI Finance system roll-out with OpenArc Inbank and backend integration to SAP ERP. Core system Implementation Modules such FD, Loan, Saving, Leasing, HP and Local developed Pawning systems.
G) Steering group IT operation to meet work flows to ensure the key goals are achieved in digitization to meets stakeholder’s 360 degree optimization
H) Key person in instrumentation of the Centralizing process of the EAP group of Companies- Group IT function, infrastructure to bring a reliable, efficient and a cost effective environment to support the group business operation running top of a reliable IT infrastructure.
I) Member of the Group Senior Management team, involving day to day decision making in key business Strategies, operational issues/ MIS IT requirements of portals and develop plans, approval and execution of process improvements.
J) Drafted, proposed and Implemented IT Security policies, DRP, Data security, system policy to meet company smooth operations statutory requirements and responsible in current and future changes in keeping with company guidelines.
K) Key change in the restructuring of the Group telecommunication system requirement to support the group business operations while bringing huge cost saving and responsible in the current and future of its operations.
2012 March to December 2012:
. Head of Information Technology IT at Hameedia (Pvt) Ltd(www.hameedia.lk)
Responsibilities.
a.Join the Hameedia group to resolve the existing ERP system Microsoft Navision ERP system, LS retail POS system. Successfully completed in reconfiguring the system and resolving the data issues by further mapping. setup & reconfigured to produce correct finance statements, support and improve the retail sales system, MIS reports for senior management team to look at variance and take appropriate decision making. Related ERP Modules, Finance, SCM & Retail, Inventory. Implementing managing the web base site to cater Local/International. Markets/Customers in best spoke tailoring make to measure. I was the Change manager & Project Manager.
b.Supervise the development, administration and operations of the IT department related to IT infrastructure & Telecommunication to and provide necessary technical back-up when needed.
c.Member of the Top Management team managing the business to identify the key business Strategies, operational issues/ MIS IT requirements of portals and develop plans for approval and execution of process improvements.
d.Enhanced the quality of the system for report generation process with the changes & customer feedbacks.
e.Coordinated & processing out sourced HR payroll system, time attendance & performance management modules aliasing with outsourced vender.
f.Prepare Annual Departmental Business Plans and Budget. KPI
February 2003 to December 2011:
Manager IT –Networks & Telecommunication. Aitkenspence PLC 315, Vauxhall Street Colombo 02, Sri Lanka.(www.aitkenspence.lk)
Responsibilities.
A.Supervise the development, administration and operations of the IT department related to IT infrastructure & Telecommunication to and provide necessary technical back-up when needed.
B.Work closely with top Management to identify the IT requirements of portals and develop plans for approval and execution.
C.Implemented Two data Center Server room with state of the Art IT Infrastructure devices and software’s manage its IT services and outside tenant’s requirements.
D.Keep/Propose of new IT developments relevant to the company and bring those which would improve the operational effectiveness, to the Management attention.
E.Manage the IT infrastructure; evaluate new technical developments in both Hardware and Network service & telecommunication Software in line with the company’s objectives and provide Management with feasibility studies of efficient, cost-effective and secure computer systems and services with recommendations.
F.Provide the Management with user procedures to ensure proper implementation and operations of the company’s IT systems.
G.Make sure those IT systems are continuously operational to the users.
H.Involved in Oracle ERP implementation team SRS, GAP fit analysis, customization, Hardware planning, coding, data uploading following & handling certain coordination like system issues.
I.Achieve the cost effective use of office IT peripherals by controlling and coordinating their purchase across the company.
J.Apply cost/benefit analysis methods to current and proposed Infrastructure, hardware and software configuration, structuring and personnel management.
K.Provide assistance in the development and execution with user training programs in coordination with the Human Resources Manager.
L.Guide the staff within the department and measure their performance of staff, equipment and systems.
M.Maintain and update the Company portal.
N.Implemented state of the ART Data Centre with latest fire proof systems, alarm.
O.Manage IT Service Desk
P.Prepare Annual Departmental Business Plan and Budget
February 2001 – January 2003:
Systems Engineer
ITMIN Internet Services Limited (Internet Service Provider).
Sri Lanka
Company Industry: Internet Service Provider Job Role/Department: Technology
Reporting to : General Manager Operations.
My responsibilities were to handle all systems related activities. Maintain Cisco Routers/Firewall/Mail Servers/ Proxy servers /web /radius servers running under Linux operating/Windows operating systems. Coordination with the billing systems running under AIX/INFORMIX system on data is 90 online. The current ITMIN system is full online and all servers are interconnected for on-line updating with Scripting programming, using Scripting/Perl and C. Coordination with all lease circuit /RF links with Lanka Com /Lanka Bell/Suntel telecom providers to commission the Last mile, in providing the internet Services. Further, coordination with Up links sourced through Lanka Com. Also most of our corporate customers do have programs locally developed. All corporate Customers mail/Web servers are handling and direct contact with me in case of major problem and for all upgrading and maintenance. I have configured all Internal IP firewall system running on PIX Cisco 535 OS which protects ISP network from outside world. In brief, all technical key issues are handling by me. I directly report to GM of the company.
December 1999 – January 2001:
Systems Engineer/Router Engineer
DIGINET (Internet Service Provider) Riyadh, Saudi Arabia.
Company Industry: Internet Service Provider
Job Role/Department: Technology Reporting to: Technical Director.
My responsibilities were to handle all systems related activates. Maintain Cisco Routers 7200/ Access server/Mail Servers/ Proxy servers /web /radius servers running under Linux/UNIX/Windows operating systems. Coordination with the billing systems running Bill Max supports, ISP Billing,WISP Billing,ISP DSL and Broadband Billing,Billing, VOIP Billing,General Usage Billing,General Recurring system on data is 90% online. The current DIGINET system is full online and all servers are interconnecting for on-line and adhere to the Policies to Saudi Telecom. Involved in the major roll out of KSA backbone network running under Frame relay ring network. Acquired many experience with all nationalities in the Gulf region. Knowledge in Frame relay PVC’s OSPF/BGP/ EIGP. I directly reported to the Technical Director of the company.
August 1998 - November 1999:
NT administrator/ Mail admin./Help Desk Analyst
DHL KEELLS (PVT) LTD
Glennis Street Colombo 02, Sri Lanka
Report To: Country Information Technology Manager
At DHL I have Coordinated and implemented a reconstruction of local Network Design with NT operating System for local security. During the Implementing stage I was Given Netscape Suite spot Server training at APIS in Malaysia, MCSE Training, DELL Server training and HP Unix administration Training.
Using The Above Training programs and other related training I have implemented the New IN Country LAN/WAN System with the coordination of region office in Malaysia. During my One year in DHL I was the main coordinating person with regional Head office on PC Technical Issuers and Help Desk Support. I did obtain very good knowledge in latest Internet application and software programs. DHL do conduct training on various Internet /Intranet applications in order to workaround with the global communication network. DHL main software’s are Running on HP UNIX, Informix and I have a good knowledge in sendmail SMTP server and DNS server on HP Unix and NT Servers for local Dialup remote access users..
http://www.billmax.com/generalrecurringbilling.htm
http://www.billmax.com/generalrecurringbilling.htm
April 1997 - August 1998:
Customer Support Executive.
Eureka On Line (Pvt). ((Internet Service Provider)
Colombo 03, Sri Lanka
Report to: Technical Manager.
At Eureka on line I was Maintaining Dialup key customers and well has corporate customers. During my period at eureka I obtain knowledge in installing and maintaining Mail Server, Browser server (Proxy), Cisco Routers for corporate customers, Lease line circuit Connections... I was given local training on all internet related application programs and Communication Hardware Devices. Linux Red Hat. Sun Solaris 6.0.
December 1992 - March 1997:
Junior Programmer.
DELMEGE FORSYTH & Co. LTD
101, Vinyalankara Mawatha, Sri Lanka
Report to : Technical Manager.
Technology Handling, Maintaining, the existing Novell network operating systems and developing application programs using Clipper 5.2. Totally involved in implementing the Novell Network 3.11 With the 10base 2 network. During my 5 year working period I have redevelop several sub modules to the existing main programs. Ex. Age analysis, Stock analysis relevant sales programs to support the marketing team. I was trained in hardware side to upgrade our existing system to Novell 4.1 to connect our remote locations via lease dialup connections. I have gain experience in network side implementing start networks. Also with internet deployment. I implemented the local internet setup using windows NT OS/ Microsoft Exchange for e-mail and Microsoft Proxy server for Internet access. Also web hosting on IIS 4.0
Product Training participated
IN 2012 : Followed and completed a Microsoft Dynamic Navision ERP training on Finance, SCM, Inventory, Retails POS and BI tools conducted by Sundaram Infortech India an authorized experience implementation partner in India.
In 2013 : Followed training course in SAP ERP Finance, MM, Controlling, Shared Service, BI tools by SGIT John Keels an authorized experience implementation partner in Sri Lanka.
Professional Qualification
MBA 2010 April:
MBA at ICFAI Education Lanka affiliated ICFAI University in INDIA. Completed & obtained Certification CGPA 6.2.
Specialized in
E-Business
Business strategy
Management Control Systems
Performance Management & Rewards System
June 2006: Certified Data Centre Professional CDCP organized by Training Partners in Republic in Singapore.
December 2005: Successfully completed workshop on IP-VPN Operation & Maintenance
Organized by Sri Lanka Telecom Training Center.
March 2005: ICFAI University, India, BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY (BSC IT), SECOND UPPER AT CFAI Education Lanka (IEL) Sri Lankan branch of ICFAI University in India 3 years
September 2000:
Followed CCNA course, Riyadh, Saudi Arabia
October 2000:
Certified Microsoft Certified Systems Engineer (MCSE)
MCP, MCP+Internet obtain Certifications.
May 1999:
IDM LTD, Colombo, Sri Lanka
Certification A+
I have successfully completed A+ course conducted by IDM Computer Studies Colombo. Obtained the Certificate.
December 1992:
Institute of Data Management(IDM) Sri Lanaka, Colombo, Sri Lanka
Certification Diploma, NCC +, Obtained Certificate
Subjects Followed
NCC Exam Passed
Basic Computer Principals
Analyst Programming
Quantity Mathematics
Accounting
Business Organization
Human Communication
Project Successfully Completed
http://www.billmax.com/generalrecurringbilling.htm
School Attended : Prince of Wales College Moratuwa, Sri Lanka.
Referees:
1.Mr. Russell De Mel
Professional Banker
Independent Non Executive Director for many Corporates
Email: *******.*****@*****.***
Mobile: 947********
LN: https://lk.linkedin.com/in/russell-demel-7551ba54
2.Mr. Roshan Rassool
Executive Director/CEO
Mobile : 947********
Email: ******@*********.**
Head office - Sri Lanka
Softlogic Holdings PLC
Softlogic Information Technologies (Pvt) Ltd
No 14 De Fonseka Place
Colombo 05
Sri Lanka.
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