Technical Support Customer Service, transcribing, human resources

APRIL ROSE F. ADAO

**** ********* ******, ***** ******* II, Tabang, Plaridel, Bulacan 3004

092*-***-**** ~ **************@*****.***

To secure a position with a well-established organization that allows me to maximize my educational background and ability to work well with people especially in a multi-cultural and diverse environment. Experienced in instructional tutorials and providing trainings especially in an intercultural setting. Qualified in customer service satisfaction, technical support and troubleshooting. Reliable, hardworking and fast-learner.

WORK EXPERIENCE

HR Analyst – Compensation and Benefits Department August 10, 2015 – September 01, 2016

Metro Pacific Tollways Development Corporation Caloocan City, Philippines

Computes and execute online and manual payment of Government remittances for 4 companies under Metro Pacific Tollways Development Corporation before the expected deadline.

Provides employees with Certificate of Employments and Income Tax Returns upon requests.

Implements and ensures that SOP and HR Policies are followed as new employees are oriented during their pre-employment requirements.

Assistant Client Executive – Infrastructure and Risk Management Department December 2014 – April 2015

Marsh Philippines Risk Advisers and Insurance Brokers, Inc. Bonifacio Global City, Taguig, Philippines

Implements procedures to proponents to qualify for insurance coverage for their projects.

Meticulously reviews and guides clients for required documents for the clients’ venture/s.

Ensures that the potential risks for the project/s are indentified of which both the parties are notified accordingly.

Marine Cargo Systems Champion – Asia March 2014 – February 2015

Marsh & McLennan Companies – Asia Region Bonifacio Global City, Taguig, Philippines

To give clients and colleagues within Asia technical support and training to manipulate within the MarshCargo.com system.

Provides technical support in encoding, updating and maintaining insurance policies within Asia.

Coordinates with other colleagues United States, Canada and Europe f the needed updates for the system to cater clients’ concern/s.

Teacher December 08, 2013 – February 25, 2014

Philippines Missionary Training Center – The Church of Jesus Christ of Latter-day Saints Quezon City, Philippines

Facilitates in the unique learning capacity for both local and international missionaries.

Responsible in providing opportunities for an environment that is learner enabler.

Open Market Accounts Department Worker January 2012 – March 2012

Anchor Insurance Brokerage Company a Subsidiary of San Miguel Corporation Pasig City, Philippines

Coordinates and organizes the issuance of performance and bond agreements between the Prudential Life insurance company and Petron contractors.

Qualified in handling demanding and irate customers and negotiating certain agreements in accordance to company policy insurance issuance for contractors.

Call Center Lead Agent - Information Operation Services September 2009 – June 2011

BYU – Hawaii Information Operation Services Laie, Hawaii, United States

Monitors call handlings of call center agents

Ensures emergency cases handled are coordinated with the BYU-H Security services.

VOLUNTEER WORK EXPERIENCE

Philippine Coordinator October 03, 2013 – December 18, 2013

StandStrong Philippines (SSP) and Zion Emergency and Disaster Rescue Unit (ZEDRU) Tanauan, Leyte, Philippines

http://standstrongphils.wix.com/standstrongphils#!about_us/csgz

Head Coordinator of SSP – Philippine chapter for the medical mission in Tacloban in response to Typhoon Yolanda.

Coordinated volunteered doctors and ZEDRU Team for the medical mission project logistics that catered the town of Tanauan, Tacloban.

Sister Trainer Leader March 2012 – September 2013

The Church of Jesus Christ of Latter day Saints - Philippines Baguio and Urdaneta Mission Pangasinan, Philippines

Conveys a detailed confidential report of temporal, physical, emotional, and spiritual welfare of Sister Missionaries directly to the mission president.

Surveys the safety, security, financial and probable dangers in areas where missionary work has potentials of progressing.

Conducts and assists in training sister missionaries in achieving success in teaching and relating to the people they teach.

A member of the Mission Leadership Council where decisions are made in accordance to current harmful issues and concerns of missionary’s welfare and creating rules and regulations for the benefit of the mission in apt to each missionary’s areas assigned.

Guidance Counsellor – Intern June 2011 – September 2011

Marcelo H. del Pilar National High School City of Malolos, Bulacan, Philippines

Handled juvenile academic and interpersonal problems.

Provided action plans with parents in resolution to student fight, bullying, stealing and school policy deviations.

Successfully conducted marijuana drug investigation and action plan.

EDUCATION / ACCREDITATION

Basic Non-Life Insurance Course September 11, 2014

Insurance Institute for Asia and the Pacific, Inc. Makati City, Philippines

Passed

Bachelor of Science in Psychology April 2009 - June 2011

Brigham Young University – Hawaii Hawaii, United States

Senior Research: Relationship of Resiliency Characteristics to Civil and Visa Status in Undergraduate Students

BYU – Hawaii Student Leadership Social Activities Organization member

BYU – Hawaii Filipino Association Student Chapter - President

David O. McKay Scholarship Recipient

Bachelor of Science in Nursing March 2008 – March 2009

Far Eastern University Recto, Philippines

FEU Cheering squad

Call Centre Training July 2007

TESDA Informatics Malolos City, Bulacan, Philippines

Class group Achiever’s Award

Marcelo H. del Pilar National High School April 2002 - April 2006

CELEX Cultural Leader National Awardee Malolos City, Bulacan, Philippines

Class President for 2 consecutive years

Member of Sining Bulakenyo – Official Folk Dance Group of Bulacan

oSari-Saring Sayaw; Sama-Samang Galaw (Ramon Obusan) – Cultural Center of the Philippines

oGintong Kabataan Awardee

Plaridel Elementary School April 2004

Plaridel, Bulacan, Philippines

Editorial Writer for “Ang Plaridel” school paper Plaridel,Bulacan, Philippines

CHARACTER REFERENCES

Ma. Teresa R. Dorado – Supervisor, Compensation and Administration Department – HRAD / Metro Pacific Tollways Development Corporation

********@********.***.** / +639********* / +63-02-580-**** loc. 8926

German Plan – Philippines Brokerage Leader / Marsh Philippines Risk Advisers and Insurance Brokers, Inc.

******.****@*****.*** / (02) 902-3200

Timothy Cooke – Managing Director, Asia Cargo Practice Leader / Marsh & McLennan Company, HongKong Ltd.

*******.*****@*****.*** / Direct +852-****-**** / Mobile +852-****-****

Samantha P. Taylor – Founder, Stand Strong Philippines / Utah, United States of America

***********@*****.***

President William J Monahan – Mission President / Philippines Urdaneta Mission, Urdaneta City, Pangasinan, Philippines

****************@*****.***

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