Customer Service Representative

HAZEL GALO, I.T.P.

****************@*****.***

Phone number: 778-***-****

120-*****-*** Street, Surrey, BC, V3R4B7

SKILL SUMMARY

Proficient in MS Office (Word, Excel, Power Point), Visio

Financial reporting skills: Cash Flow, Balance Sheet, and Income Statement

Supply chain mapping and business data modelling

EXPERIENCE

ASA JI Enterprises Ltd.

Customer Service Representative

2013-2015

Provided customer service, performed stocks inventory before and after shift, complied to the company's STAR program, and processed customers' complaints.

Hambry Court Strata

Building Manager

2013-2015

Provided customer care to a large court strata community. Provided contract management services and coordinated multiple teams of contractors and service providers. Processed and managed complaints.

Triple Os

Customer Service Representative

2012-2013

Provided customer service, along with order management, and processed customers’ complaints.

La Consolacion College, Bacolod, Philippines

College Instructor

2009-2011

Delivered instruction in Total Quality Management (TQM) and related subjects, and provided administrative support.

EDUCATION

International Trade Diploma

Vancouver Career College, Vancouver, BC

2016-2017

Areas of study included Trade Finance, Supply Chain Management, Legal Aspects of International Trade, International Marketing, International Trade Management, and Trade Research.

De LaSalle University, Manila, Philippines

Master of Arts in International Studies (Academic Requirements)

2005-2007

La Consolacion College, Bacolod, Philippines

Bachelor of Science in Tourism

1999-2003

References available upon request

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