Melissa Koenning

San Antonio, TX 210-***-**** acydm9@r.postjobfree.com

Medical Billing and Coding Specialist

Collaborative and organized Medical Billing and Coding Specialist with more than 15 years of experience supporting healthcare teams, coordinating billing and collections, and communicating with patients, clinical partners, and insurance providers. Comprehensive understanding of ICD-9/10 and CPT coding, denial reports, authorization procedures, and financial management. Proficient in EMR, QuickBooks, and MS Office. CORE COMPETENCIES

Medical Coding and Billing Stakeholder Communications Patient Relations Administrative Office Support Insurance Claims Medicare and Medicaid ICD-9/10 and CPT Standards Accuracy Reviews EOBs Reporting Deadline Management Contract Administration Managed Care Programs Healthcare Reimbursements Analysis

EXPERIENCES AND ACHIEVEMENTS

DR. STEPHEN COHEN, San Antonio, TX 6/2011 – Present Billing and Coding Specialist

Manage billing and coding for outpatient medical office, as well as review billing discrepancies and ensure accuracy of records. Oversee collections processes, denial appeals, and benefits authorizations. Process insurance verifications and referrals for office. Correspond with insurance providers on behalf of patients and care providers. Generate daily reports, including aged accounts, denials, and more. Ensure adherence to ICD-9 and CPT coding guidelines. Process payments and postings, as well as prepare monthly financial reports.

Cultivated relationships with key stakeholders, including insurance partners, healthcare providers, and patients from a diverse population.

Provided additional administrative support, including bookkeeping and scheduling. BMI OF TEXAS, San Antonio, TX 8/2009 – 6/2011

Billing and Coding Specialist

Coordinated billing for office visits and surgical procedures. Assisted diverse patient population with insurance collections and appeals processes. Prepared daily, weekly, and monthly reports, as well as managed payment postings for Accounts Receivables. Oversaw work reimbursements, verifications and authorizations, and referrals. Prepared daily bank deposits and reconciled petty cash accounts.

Facilitated financial counseling seminars for patients to assist with billing questions and concerns.

Supported administrative team as needed, including payroll processing, scheduling, and reporting. METHODIST HEALTHCARE, San Antonio, TX 9/1999 – 8/2009 Admitting Manager

Directed operations for team, including collaborating with Director of Patient Registration, scheduling staff, and overseeing recruitment and performance management. Confirmed patient coverage and eligibility for benefits based on insurance plans. Reviewed and analyzed Accounts Receivable, as well as evaluated contracts for refund determinations. Verified and prepared daily deposits, resolved escalated patient complaints, and trained personnel in communications and service standards. Reconciled cash accounts for various hospital departments. Managed department inventory, appointment calendars, and switchboard operations. Processed SBA checks for facility.

Supervised team of 15 employees, as well as developed employee schedules and monitored performance.

Promoted to position from previous roles as Admissions Supervisor, Refund and Financial Coordinator, and Reimbursement Analyst.

Career Note: Additional experience as Customer Service Manager and Trainer for Albertson’s. EDUCATION

MELISSA KOENNING

Resume, Page 2

Certificate, M edical Terminology, Methodist Ambulatory Hospital, San Antonio, TX