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Office High School

Athens, Alabama, United States
January 19, 2017

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Shannon Pettus



Dedicated and motivated business graduate seeking an entry level position in a deadline-driven office environment where I’m able to learn and grow within the company. Proven ability to build lasting relationships and effectively manage competing demands with results in achieving challenging goals. A self-starter who is fully committed to proving herself in a new career field.


Faulkner University

Completion: August 2016 Bachelors in Business Administration (BBA)

J.O. Johnson High School

Completion: May 1992 High School Diploma


Registration Rep. 11 May 2004 – Present

Huntsville Hospital Outpatient Therapy

oEstablishes and maintains diligence in working conjunctively with Business Office personnel to ensure adequate billing, claims filing and financial counseling

oContacts Insurance Companies for Inpatient Benefits & Authorizations

oIdentify and communicate co-pay, co-insurance, and deductible to all patients

oEnsures all compliance required signatures are obtained

oAccurately codes the Time and Attendance system for employees

oMaintain organized filing system for departments records

oMaintains the department minutes of routine staff meetings

oAssists with patient treatment as requested

oManages secondary responsibilities and assignments as assigned by supervisor

oMaintains Medicare Coding Advisory

oUtilizing Microsoft Excel, maintains a tracking system of patients daily

oProvides office additional office support for physical therapist by inputting data, proof reading documentation and gathering requested information

oPrepares new IP orders and enters patient charges

oProcess all incoming and outgoing mail accordingly

oSchedule out-patients at each facility

oRequest MD orders and insurance pre-certifications as needed

oReviews daily work to assure compliance with hospital, federal and state regulations

oDisseminates all appropriate documentation to the necessary departments

oEnsures that a diagnosis, level of care, and a valid physician’s signature are affixed to each order before the order entry process

oMaintains the comfort, privacy, and dignity of each patient in the delivery of services to them

oPromotes the Patient Safety Standards as a core value of the organization

oRefers accounts to financial counselor


Front office Coordinator June 2000 – May 2004

Huntsville Hospital Wellness Center

oManage customer’s files and records for the office

oMaintain calendars and schedules for all members

oDevelop and maintain a comprehensive and organized billing system for personal training

oOrdered and maintained all office supplies for the department

oHandled membership fees for new and current members

oResponsible for scheduling appointments

oProof read documentation and gather requested information

oCopy documentation for mailing and/or internal distribution


Utilize Microsoft Word, Excel, Powerpoint and Outlook. Familiar with Adobe acrobat/Adobe reader. Familiar with printers, faxes and scanners. Able to work independently or as part of a group, Great organizational skills, Work well under pressure and Good communication skills

References available upon request

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