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Customer Service High School

Location:
Lewisville, Texas, 75067, United States
Posted:
January 19, 2017

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****** *******

LEWISVILLE, TX ***** (214) ***-**** *********@*****.***

Skills & Abilities

Written Correspondence

Cash Handing

Customer Services

Scheduling

Multi-Phone Lines

Education and Training

Word/Excel/Outlook

Front-Office Operations

Time Management

Communication

Leadership

Time Management

PROFESSIONAL EXPERIENCE

PROCESSOR

RIVERWALK DEBT SOLUTIONS JUNE 2016 – DEC 2016

Making and receiving inbound and outbound calls to and from clients, and employees

Entering information into databases and/or company software programs

Calculating financial data for clients

Corresponding with clients and employees

Gathering needed information from all relevant sources

Training new hires

Designed temples to assist processing department

Scanning received documents to files

Composing email template for correspondence

Data entering information

Processing information from email, fax, postal mail

Submitting applications via postal mail, fax or email to the correct lender(s)

Staying in contact with the client

Ensuring all documents and files are completed and submitted and uploaded to file

AT&T CUSTOMER SERVICE TRAINER (CONTRACTOR)

INSIGHT GLOBAL FEB 2016 – JUNE 2016

Taught and trained new hires how to take inbound ism (integrated services module) calls

Created work sheets for students to complete to check knowable

Leading class in role play, simulations, team exercises, group discussions, videos, and lectures

Working knowledge of AT&T’S methods & procedures

Attended meetings to obtain information and give information to management to inform of class status

Recorded training activities status and progress

Assisted agents on the floor while in nesting and on the job training with questions and concerns

TELLER

WELLS FARGO BANK FEB 2015 – FEB 2016

Cashed checks and payed out amounts once all needed information was verified

Working knowledge of products and services

Received checking and savings deposits and payments

Verified cash and endorsements on all transactions

Answered basic customer inquiries

Issued personal money orders and cashier’s checks

Categorized boxes

Placed orders for customer products

Designed temples to assist on the tell line

Upsold customers on services and products

Ensured my teller station was properly supplied

Balanced till at ends of shifts

Participated in Lead Teller training

LEAD CUSTOMER SERVICE REPRESENTATIVE 3

DIRECTV FEB 2013 – OCT 2014

Inbound calls for technical, billing, and retention inquires and promotions team (customer resolution team)

Made outbound calls for technical, billing, and retention inquires and promotions team

Tested effectiveness of new offers, tools, scripts, policies, and procedures

Resolved all customer issues including technical, billing/general inquiry

Provided alternative programming, billing opinions with the hopes of saving the customer (retention)

Assisted agents as floor support via chat, floor walking and email

Recommended changes for technical, billing, and retention policies, and procedures

Collected payments

Saved and sold DIRECTV servicers based on features, benefits, price as well as customers’ wants, interests and needs

Handled all customers with the mind set of “one call resolution”

Assisted customers with installing new receivers and software over the phone

Proved support for connectivity problems

Assisted agents on the floor

Gave customer education of all available products and servicers

Documented all calls

Received escalated inbound calls from customers

TECHNICAL CUSTOMER SERVICERS REPRESENTATIVE

DIRECTV JULY 2011– FEB 2013

Took inbound calls for all technical inquires

Troubleshoot and resolve technical issues

Collected payments

Documented all calls

Scheduled technicians to customers’ homes

Answered basic billing questions

Activated and deactivated DIRECTV receivers

Assisted technicians who are on site at customers’ homes

Upgraded and right sized customer program packages

EDUCATION

Aurora Central High School High School Diploma 2003

Ashworth College Working on Associates



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