Customer Service Manager
Resume:
STEPHANIE CORBETT
*** ***** ** * *******, OH ****0
**************@*****.***
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State of Ohio-Oship Division
Insurance Compliant Analyst 1 (Intermittent-Temp) 9/16-12/16
Provides assistance and information to consumers regarding insurance inquiries relative to Medicare options.
Processes on-line part D enrollment applications; responds to questions regarding the Low-income Subside (LIS) program; completes on-line LIS application; responds to questions regarding the Medicare Savings Programs (MSP).
Assists with the completion of MSP applications; prints and mails appropriate Part D, LIS and MSP related documents to consumers.
Identifies possible violations of federal marketing guidelines to the appropriate unit/division within the Ohio Department of Insurance.
Reports daily activities using shipnpr.shiptalk.org.
American Family Insurance 11/14-9/16
Insurance Agent/ Office Manager
Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.
Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being.
Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.
Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
Obtains underwriting approval by completing application for coverage.
Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs.
Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
WAL-MART Columbus, OH
Front End Manager 6/2009 to 11/14
Continuously plan/supervise/evaluate hourly Associates, operations, merchandise.
Assist with Hiring and development of new employees.
Prepare/file/mail/maintain routine paperwork.
Mentor, teach, assign duties, recognize, supervise, and communicate with hourly associates correctly and efficiently.
Understand, effectively follow, and enforce all company procedures, company policies, and laws regarding the supervision of hourly associates, the sales of all restricted items, and the use of chemicals.
Resolve customer and Associate concerns and demonstrate good customer service.
Utilize the portable/SMART printer Shipping labels, pricing labels, shelf labels, chemical container labels, and other store signing and to the handhold/SMART terminal display, report, and logbooks.
21 CENTURY GRANT / OXFORD HILLS SCHOOL DISTRICT Paris, ME
Site Coordinator 06/2004 to 1/2009
Conducted small group and individual classroom activities based on differentiated learning needs.
Applied the positive reinforcement method to redirect negative behaviors.
Assisted & Observed 35 students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
Helped prepare daily lesson plans for activities and lessons.
Supplied one-on-one attention to each student, while maintaining overall focus on the entire group
Communicated effectively with educators from various grade levels.
Supported students in developing strategies for individual needs and classroom group dynamics.
Stephen’s Memorial Hospital Norway, ME
Emergency Room/Office Assistant 10/2004-6/2006
Patient scheduling and charting
Collect patient copays
Multi-tasking duties such as answering multi-phone lines
Assisted inpatient rehabilitation and therapy
Filing, data entry, making copies, and faxes
Managed patient billing records and x-rays
Manage reception area including greeting visitors
Insurance calls to verify eligibility
Northeast Bank/Insurance Division Bethel, ME
Insurance Sales Agent/Advisor 2/2000 to 6/2004
Comprehensive exposure to various insurance domains such as general insurance, and vehicle insurance.
Visiting clients and customers for feedback, and resolution of queries. Generate reports and summit the same for MIS Coordinate with team members for combined approach to all goals
Marketing of existing and new insurance plans to customer from a pooled database.
EDUCATION
Degree of Applied Science: Andover College, Portland, ME
Insurance Licensing: Life and Health Accident & Property &Casualty
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