Customer Service Sales

Umesh B. Patel

***, **** ******** *****,

Appt # 110

Palatine, IL – 60067.

Ph: 734-***-****

*********@*****.***

Wearhouse

Supply Chain Professional with over 18 years of experience in planning, forecasting and product management. Recognized by sprint for outstanding achievements, DO IT NOW attitude, high sense of accountability and diligence managing assets. Diverse background with particular focus on enterprise level financial management, making supply chains a source of competitive advantage, and operations across an array of functions.

Core Knowledge & Skills

Demand Planning & Risk Forecasting Management

Statistical Analysis

RFP / RFQ / RFI

Equipment Engineer

Warehouse Management & Inventory Analysis

Vendor Management

Supply Chain Management, Contract Negotiations

Testing

Network Infrastructure

Network Planning

Project Management

Asset Management

Capital Budget

Continuous Improvement

Cost Reduction

Customer Service

Customs Compliance

Distribution Management

Technical Skills

PMIS Tools: Change Point, SharePoint, Clarity, Microsoft Project and Visio

PROFESSIONAL EXPERIENCE

Kitter & Warehouse

Company : RR Donnelly, Buffalo Grove,IL

Domain : Document solutions – Printing & assembly

Period : Jan 2016 to Dec 2016

Job Duties include:

Stocking work station

Review of ASN paperwork

Reporting material shortages

Build kits by pick/pull process from stock in work cell in accordance with customer requirements

Use of scan gun for quality sequencing control

Follow FIFO process

Kitting complete with short verifications

Filling material shortages

Bulk shipment preparations

Report Andons and non-conforming material

Participate in continuous improvement activities.

Participate on problem solving teams.

Maintain clean and safe work environment using 5s principles and report any unsafe conditions

Participate in EHS and Quality programs

Store Manager

Company : Anand Bazaar. Michigan

Domain : Retail Sales

Period : Dec 2013 to Dec 2015

Enforce excellent customer service.

Drive store sales, billing, and account payable duties.

Inventory control.

Payroll Management,HR assistant, and pay check distribution.

Manage enter a store and team members.

Manage Inventory.

Human Resource task.

Manage a team of 5 in a challenging retail environment.

Administer store operations, unit sales, profits.

Merchandising Management.

Control and reduce expenses by diligently reviewing KPIs

Cultivated and drove front end sales.

Vendor sales and management.

Provide clients with exceptional customer service to strengthen their satisfaction and loyalty.

Strategically plan and execute projects

CHIEF MANAGER – OPERATIONS

Company : Shreeji Marketing, India

Domain : Retail Sales Company

Period : Mar 2005 to Aug 2013

COMPANIES UNDER UMBRELLA OF SHREEJI MARKETING.

1) Unicharm India Pvt Ltd – Subsidiary of Unicharm Corp, Japan

Launched the entire range of baby diapers for the company in the retail market. & added new SKU’s on a regular basis

2)Hindustan Beverages Pvt Ltd., - Subsidiary of Coca-Cola, USA

Market penetration of its new launches in the highly competitive beverages market.

Increased the market share of the company in the allocated territory

3)SAJ Food Industries - Bisk Farm Biscuits

Re-launched the product & gained significant market presence.

4)Del-Monte Foods, USA

Worked on the retail market for the company

5)Gandour India Food Processing Pvt Ltd – Subsidiary of Gandour, UAE

One of the most successful launches in the confectionery industry in the Indian market & created a strong brand presence in the market.

Serviced close to 2800 clients on a weekly basis.

Managed the entire O/S Payment collection mechanism.

Acted as principal procurement officer and developed supply chain strategy for the company as the business scaled up in revenue.

Directly responsible for sourcing, supplier selection, managing supplier relationships, purchasing, contract negotiations and supplier performance reviews.

Led a team responsible for materials planning, scheduling, and logistics for all implementation projects.

Reduced material costs by 10% year over year through negotiated price reductions with suppliers.

Implemented and managed vendor consignment program for increased SKU on-hand availability and decreased time to refill.

Deployed enterprise inventory management system and lean Six Sigma operations methodology across multiple sites, resulting in improvement in inventory accuracy.

Developed and led the S&OP process to align with company strategies and business plan, optimize supply and resources for production and improve top line revenues.

Led a team responsible for supply chain management, planning, scheduling, site surveying, permitting, logistics and procurement for all projects.

Oversaw information technology and process engineering support for the company.

Developed and honed the S&OP process to align with company strategies and business plan.

Proven track record of building collaborative relationships with internal and external stakeholders to execute strategic sourcing projects, delivering enhanced supplier services and exceeding special pricing targets.

Review historical utilization trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.

Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated data from Planning and Engineering organizations.

Reduced inventory by 50% while maintaining a 98% fill rate for commodity in 2011-2012.

Provide input to the Supply Chain Planning organization in developing inventory strategies on existing items, new products and exit strategies.

Manage inventory targets (including safety stock levels).

Prepare, report, and communicate forecast and inventory measurements to management (forecast accuracy, inventory plan vs. targets).

Make recommended adjustments to forecast and inventory targets based on changes in demand and utilization trends.

Closely coordinate and communicate customer action plans with supply planning.

Collaborates with vendors for product costing, discounts, volume rebates, helping minimize overall operation costs.

Provides project management support to customers in looking to optimize their inventory.

Creates and maintains ad-hoc reports; automating reports when possible.

Project Manager

Domain : Manufacturing – Automobile fasteners.

Company : MBM POP RIVETS & FASTENERS PVT. LTD INDIA

Period : June 1992 to Jan 2005

Provide administrative and business support to the company right from its inception. As part of the team was involved.

Project report elicitation – Financial & technical prospective

Small scale manufacturing unit – Automobile & general fasteners.

Project implementation

Machinery selection from Taiwanese machinery suppliers.

RFI & RFQ from suppliers & negotiating prices & terms.

Overseeing installation of machines to project plan.

Negotiated favorable terms and pricing agreements with vendors and other service providers for day to day operations.

Prepare RFI’s and RFQ’s for product costs and negotiate contracts.

Continuous process improvement in office efficiency by implementing & adopting new technology to suit & keep up business needs.

Managed daily financial, production reporting & other statutory reports for government agencies viz ROC, Income Tax, Sales Tax.

Energy conservation steps implemented in developing LPG fired furnace in place of electric furnace leading to 25% energy savings.

Enhanced communication between manufacturing department and executive team, fostering a sense of teamwork and collaboration.

Presented papers at CIRT, Pane, India for specifications for Blind rivets used for bus body building.

Implementation of A/P, A/R, AA, Treasury sub-modules of SAP R/3 system.

Configured the A/P system for the logistics & non-logistics bills, service bills and outsourcing bills (Vendor master data, Vendor groups, purchases accounting, outstanding payments, payment processing, terms of payment).

Configured G/L transactions for business processes such as fast-entry screens, posting, holding, parking, open item clearing and reversals.

Involved in the integration of FI with SD module for the sales order billing, project related billing, miscellaneous revenue billing and collections.

Familiarized with the asset life cycle management: budgeting, asset master, capitalization, asset transfer, depreciation posting and year end closing activities.

Configured all types of taxation & their reporting requirements (payment of ED, sales tax, service tax).

Maintenance of cost center cost element, GL, vendor, customer and house bank master data.

Excise Master Maintenance - tax master for sales tax.

Involve in the data migration for Controlling using LSMW (Legacy System Migration Workbench).

Involved in the creation and conversion of assets from the legacy system using LSMW, posting asset acquisitions, asset transfers and asset retirements.

Documented all changes, revised the Business Process Procedures to facilitate the changes during the upgrade.

Involved in the configuration of Special GL indicators.

Configured the NEW GL and the current ledgers being set as leading ledgers and update rules for the other ledgers based on the report requirements.

Worked with Report painters and Report writers for reporting purposes.

Configured operating concern and maintained CO versions, defined characteristics, value fields and attributes.

Involved in resolving of issues during the post implementation support.

Actively participated in the training sessions and created training documents for end-users.

EDUCATION

Bachelors in Commerce.

Diploma in Computer Science and Systems.

IIBA endorsed Business Analyst Certification Training with SQL/UML/Visio

Tools at Global Information Technology, Southfield, Michigan.

Q.A. certification for software testing at Global Information Technology.

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