Customer Service Manager

*** ********* ****

Brandon, FL *****

Cell Phone 912-***-****

E-mail *********@***.***

Summary

Professional with customer service skills, PC Literate, general office skills, manager experience, retail sales experience, event planning. Major strengths include:

Excellent Customer Service Problem-solving skills

Excellent Organizational Skills Attention Detail

Dependable Creative

Work History

March 2016- Aug 2016- News America Marketing- In Store Rep- Servicing coupon machines, placing coupons on products, placing signs, audits

Feb. 2016- April 2016 Crossmark- Retail Representative- Team member on the Winn Dixie Reset Team. Reset the areas of the store. Scanning out of date, damages, print price label, planograms

Jan. 2016- Feb. 2016 Disney Lion King Broadway Show- Merchandiser for merchandising for the Broadway show. Stocking, customer service, making magical moments with customers

Feb. 2015- Feb2016 Driveline Retail- Master Merchandiser- Lead in resets, placing coupons on products, checking & putting up displays, checking products, ordering product and supplies, audits,

Jan. 2015- Nov. 2015 Advantage Sales & Marketing- Retail Project Merchandiser

Checking displays, stocking, putting coupons on products, resets, lead on resets, audits, mystery shopper

July 2014-July 2015 Kellogg- Merchandiser

Stocking, keeping the sale area clean, organizing the back stock, putting displays up and keeping them clean and organized, ordering products, selling displays

Spring 2003-Dec 2010 Kathryn’s Garden- Sales, Marketing & Trainer

Butterfly presentations, Create and present a top notch butterfly presentation for various plant nurseries, festivals, garden clubs and schools

Sept. 2006-March 2007 All Seasons' Nursery- Transplanting plants, selling, paperwork, get the plants for the order together for delivery

July 2005-Sept. 2006 Kerby’s Nursery– Cashier, Landscaper, Trainer

Help customers design landscapes, answer questions about products in the nursery, Training new employee on polices, duties, credit cards machines, tractors, merchandising, customer service, filing, teaching garden classes

May 1997-Aug 1997 Hess– Cashier

Customer service, sticking cleaning, balancing the cash drawers

Oct. 1996-April 1997 Amoco– Cashier

Customer service, receiving merchandises, ordering merchandises, stocking, balancing the cash drawers, cleaning

Aug. 1995-June1996 Corpus Christie Catholic School– Teacher Aide

Help students with homework, encourage students

June 1993-May1995 Museum of Science and Industry- Training staff, presenting science shows, checking floor security, opening & closing the exhibits, clerical duties

Awards Received

Outstanding Summer Youth Employee Award from Hillsborough County

Outstanding New Girl Scout Leader

Volunteer Service Awards from Seffner Elementary, Brooker Elementary in Hillsborough County

Volunteer Experience

Girl Scout leader for 4 years

Organized fun, interactive collaborative girl-led activities that reflected girls interests and needs

Plan and coordinated multi-level troop meetings

Provided friendly, welcoming environment for girls and parent volunteers

Girl Scout Recruiter for 3 year for Wayne County.

Planned and presented recruitment information

Increase girls in 2011-2012 by 78 %( 58 girls to 103 girls)

Girl Scout Event Planner for 3 years

Planning and coordinating events for the Service Unit (Celebrating Girl Scout birthday at the local pizza place)

Empowering girls to participate in meaningful way in the event planning and support

Encouraging girls to participate in their community

Planned and coordinated Women in the community event

Coordinated Guest Speakers

Junior Animal Refuge Foundation Leader for 2 years

Organized volunteers and employees of schools and plant nurseries for butterfly gardens in the community.

Tag Master– Cashier, Engraver & Assistant Manager for 3 years

Computer Skills

PC Literate with experience in Word, Excel, PowerPoint, Access, QuickBooks, Internet, Social media

Licenses and Certificates

Office Accounting Specialist Certificate

Physical Therapy Aide Certificate

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