MASTEWAL D. AYALEW

**** **** **** ****, ********* 204, Lanham, MD 20706

202-***-****

acydgc@r.postjobfree.com

SUMMARY Resourceful, result-driven universal banker and small business account specialist, with a strong background in business management, operations, and staff coordination. I have years of hands on experience with individual and business finances; and I consider myself a strong advocate for operational structure, continued staff training, and customer fulfillment.

EDUCATION Master of Business Administration.

University of Maryland, University College. Adelphi, MD

2019

Bachelor of Science, Business Administration: Concentration in Management.

Bowie State University. Bowie, MD

2012

PROFESSIONAL EXPERIENCE Capital One Bank. Laurel, MD - Universal Branch Associate 2013-Present

• Small business accounts specialist

• NMLS certified mortgage specialist

• Oversea and train bank coordinators

• Generate sales leads

• Ensure the accordance of branch audits, security procedures and bank policies.

Capital One Bank. Laurel, MD - Lead Bank Coordinator

• Supervised and supported bank coordinators

• Coordinated transaction audits, reconciled consignments and ledgers

• Promoted and educated staff and customers on digital fluency

• Managed vault audits, ATM procedures and dispensed currencies

• Fostered and drove a customer centric culture, innovation, and staff growth

Capital One Bank. Rockville, MD - Bank Coordinator

• Advocated for bank customers

• Identified and referred sales and service opportunities

• Adhered to legal, corporate, and regulatory procedures to ensure customer

safety and bank policies.

• Upheld company values through service excellence and customer fulfillment

Bowie State University, Dept. of Economics & Finance - Research Assistant 2012-2014

• Department office administrator

• Record keep and organization

• Study abroad research, planning, and management

• Created and oversaw course curriculums on African international trade

Starbucks Coffee Corporation, Washington, DC – Assistant Manager 2007-2013

• Customer fulfillment and resolutions

• Reviewed and processed daily management reports

• Staff management and scheduling

• Training and implementing operational procedures

OTHER EXPERIENCES Upward Bound, Washington D.C. - Intern 2005-2008

• After school tutor

• Leadership training program

• Coordinate academic and cultural field trips

• College application assistance

National Association of Black Accountants (NABA) - Member & Campus Coordinator 2006-2007

The National Association of Black Accountants (NABA) is a nonprofit membership association dedicated to bridging the opportunity gap for people of color in the Accounting, Finance, Consulting, Information Technology and other related business professions.

STRENGTHS • Driven by operational and business structure

• Continually advocate for on the job training and employee development

• Identifying structural and operational solutions

REFERENCES Available upon request

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