Information Technology State University
Resume:
MASTEWAL D. AYALEW
**** **** **** ****, ********* 204, Lanham, MD 20706
**************@*****.***
SUMMARY Resourceful, result-driven universal banker and small business account specialist, with a strong background in business management, operations, and staff coordination. I have years of hands on experience with individual and business finances; and I consider myself a strong advocate for operational structure, continued staff training, and customer fulfillment.
EDUCATION Master of Business Administration.
University of Maryland, University College. Adelphi, MD
2019
Bachelor of Science, Business Administration: Concentration in Management.
Bowie State University. Bowie, MD
2012
PROFESSIONAL EXPERIENCE Capital One Bank. Laurel, MD - Universal Branch Associate 2013-Present
• Small business accounts specialist
• NMLS certified mortgage specialist
• Oversea and train bank coordinators
• Generate sales leads
• Ensure the accordance of branch audits, security procedures and bank policies.
Capital One Bank. Laurel, MD - Lead Bank Coordinator
• Supervised and supported bank coordinators
• Coordinated transaction audits, reconciled consignments and ledgers
• Promoted and educated staff and customers on digital fluency
• Managed vault audits, ATM procedures and dispensed currencies
• Fostered and drove a customer centric culture, innovation, and staff growth
Capital One Bank. Rockville, MD - Bank Coordinator
• Advocated for bank customers
• Identified and referred sales and service opportunities
• Adhered to legal, corporate, and regulatory procedures to ensure customer
safety and bank policies.
• Upheld company values through service excellence and customer fulfillment
Bowie State University, Dept. of Economics & Finance - Research Assistant 2012-2014
• Department office administrator
• Record keep and organization
• Study abroad research, planning, and management
• Created and oversaw course curriculums on African international trade
Starbucks Coffee Corporation, Washington, DC – Assistant Manager 2007-2013
• Customer fulfillment and resolutions
• Reviewed and processed daily management reports
• Staff management and scheduling
• Training and implementing operational procedures
OTHER EXPERIENCES Upward Bound, Washington D.C. - Intern 2005-2008
• After school tutor
• Leadership training program
• Coordinate academic and cultural field trips
• College application assistance
National Association of Black Accountants (NABA) - Member & Campus Coordinator 2006-2007
The National Association of Black Accountants (NABA) is a nonprofit membership association dedicated to bridging the opportunity gap for people of color in the Accounting, Finance, Consulting, Information Technology and other related business professions.
STRENGTHS • Driven by operational and business structure
• Continually advocate for on the job training and employee development
• Identifying structural and operational solutions
REFERENCES Available upon request
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