Customer Service Social Media

IRENE BIONDINI

E-mail: *************@*****.***

PROFILE

● Results driven people manager with proven track record of creating successful teams

● Interpreter-Translator EN <> IT, ES/FR > IT (11 years of experience)

● Demonstrated creative leadership with sound business judgment while multi-tasking various initiatives.

● Experience working independently in an hyper- growth environment managing complex situations and testing impact on social media and community engagement focused in the sharing economy

● Skilled communicator, fluent in three languages, with ability to listen & convey thoughts and ideas concisely under pressure in a matrix environment PROFESSIONAL EXPERIENCE

Freelance Interpreter/Translator/Linguist 07/16 Present Assignments at Rainews 24 and Google

IQSystem, INC 01/16 07/16

Technology consulting company.

Director of Operations

● Coordinated logistics for a team of engineers in USA and Middle East

● Effectively implemented strategic planning activities

● Managed and maintained relationships with key clients Airbnb, San Francisco CA & Dublin, Ireland 03/13 11/15 Airbnb connects people to unique travel experiences in more than 34,000 cities and 190 countries Team coordinator – EMEA

● Lead customer service team that supported customers across EMEA geography in different languages

● Refined team scripts and best practice that improved Customer Satisfaction (NPS and SLA)

● Participated in internal initiatives that addressed website, system and application evolution and product innovation

Community Operations Coordinator

● Managed, structured and coordinated the international on-line community platform (550 groups in the main languages)

● Fostered community engagement of Host and Guests around the world, through on-line initiatives, tutoring and event planning

Social Media Specialist

● Managed day-to-day reactive communication in English and Italian, on Twitter, Facebook and other Social media channels

● Monitored conversations across the web and engaged when needed

● Identified trends and pinpointed improvements of workflow in daily operations Interpret, Inc, Excel Interpreting, San Francisco, CA 05/12 03/13 Interpret is a full-service interpretation company that offers interpretation services in all major languages

Free-lance Interpreter

● Assignments on General, Health and Court Interpreting, across four languages (Spanish, English, Italian, French)

Google AdWords, San Francisco, CA (Contractor) 01/12 05/12 Google AdWords enables customers to target ads in certain countries, regions or cities Google Quality Rater

● Human fact-checker for Google’s algorithm for determining relevant search engine results

● Utilized deep knowledge of various European cultures and fluency in the local languages to verify that

the results to users are indeed what was intended

● Analyzed and provided feedback on Ads, text, web pages and images

● Demonstrated excellent and web analytic capabilities

● Highlighted excellent written communication skills Rainews24, RAI, Rome Italy 05/07 12/11

Rai News 24 is an Italian 24-hour all-news television channel, broadcast on digital terrestrial television in Italy and via satellite around Europe and North America Simultaneous Interpreter & Translator

● Delivered daily live translation of International political leader speeches and Foreign Media Channel news

● Delivered guest interview translations

● Translated international news in written format for live news shows Irene Biondini Interpretation Services, Rome Italy 01/01 05/07 Provided interpretation services and translations across several languages Owner & Principal

● Marketed services to Government, Multinational and NGOs

● Secured contracts with European Commission to the Holy See, Pfizer Italia, IBM Partner, Italian Ministry of the Economy and Universal Pictures Italy EDUCATION

Libera Università degli Studi S.Pio V Rome, Italy 08/98 – 06/03 Master’s Degree in Translation and Interpreting

LANGUAGES

Italian, English, Spanish and French

INTERESTS

* Reading* Travel * Current affairs * Sport * Volunteering *

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