Assistant Manager

VERA T. LEITSINGER

*** ****** **., ***** ************, MA 02760, Tel: 617-***-****, Email: *******@*****.***

SUMMARY OF QUALIFICATIONS

Extensive and diverse experience in office management, administrative support, customer service.

Ability to multi-task and work equally well with minimum supervision or as a member of a team. Strong organizational, communication and problem solving skills, very creative, detailed oriented and goal driven, with strong work ethics.

Experienced with MS Office Applications (Word, Excel, PowerPoint), Outlook and Photoshop, Czech and Slovak Speaker

PROFESSIONAL EXPERIENCE

Head of Medical Records and Central Supply Department (January 2015 – present)

Wingate Senior Healthcare, Chestnut Hill, MA

Managed daily operations of the Medical Records Department and enforced proper handling of the records in compliance of laws and guidelines of HIPAA. Maintained and secured all written and electronic medical records within a facility and analyzed the health records for completeness and accuracy. Tracked requests and obtained valid authorization for release of health care information.

Redesigned the structure of the health information management system within the facility and developed, implemented and maintained office policies and procedures.

After School Program Educator (August 2015 – January 2017)

CABOT School, Newtoville, MA

Office Manager/Executive Assistant (November 2012 – March 2013)

Newton -Wellesley Hospital, Newton, MA

Carried out the day-to-day administration of the front desk, maintained operations of office equipment, managed multiple calendars and travel arrangements (domestic and international),

Provided patients with customer service, scheduled appointments and surgical procedures in OR, maintained the patients' medical records using multiple databases, processed payments and obtained insurance pre-authorization and referrals, maintained cleanliness of the office.

Managed a secondary online business on eBay, Amazon and other sites, daily packaged and shipped products to domestic and international customers (private buyers and businesses) using USPS, FedEx and UPS.

Vendor Manager (March 2010 – June 2012)

ProTeck Valuation Services, Waltham, MA

Managed network of vendors, negotiated the terms of their contracts and daily monitored their progress, timely submission and the quality of their assignments. Assisted them with revisions, provided step by step instructions and IT troubleshooting.

Trained vendors and new team members on the company’s IT software, increased productivity of the team as the lead internet researcher and expanded company’s nationwide vendor network.

Real-estate Agent (September 2007 – September 2010)

Century 21, Dedham, MA

Physician’s Assistant (September 2004 – July 2007)

Paul Flashner, MD, Burlington, MA

Interviewed clients, assisted at the examinations, performed EKG tests, collected and processed lab samples.

Carried out the day-to-day administration of the office and maintained the functionality of the office equipment.

Interviewed clients, recorded and processed their medical information and the results of their lab tests.

Implemented a new system of processing data which improved the efficiency of the office.

Executive Assistant (June 1998 - May 2000)

Penta Group, Prague, Czech Republic (RE development and hotel management)

Provided administrative support to all executives, coordinated meetings and travel arrangements (domestic and international).

Coordinated construction and historic renovation projects, collaborating with architects, contractors and vendors.

Represented the company in negotiations with related government agencies.

Extended existing customer base through new marketing approaches by negotiating contracts with travel agencies and corporations to attract international clientele.

Office Manager/ Executive Assistant (June 1994 - May 1998)

AGC Glass, Czech Republic

Managed day-to-day administrative tasks of an international sales office,

Functioned as a secondary CEO Executive Assistant, coordinated meetings and travel arrangements (domestic and international).

Coordinated ad hoc projects for HR and accounting department, collaborated with all offices, plants and distribution centers.

Oversaw accounts payable/receivable, improved the company’s cash flow by installing firmer collection policies.

Represented our company at Trade Shows and EXPO’s and attracted numerous potential clients with promotional presentations.

EDUCATION

Bachelor of Science in Management (Northeastern University, MA) August 2007

Associate’s degree in Office Administration (Quincy College, MA) June 2004

4 year degree in Psychology and Education /K-8 (Czech Republic) June 1993

First Aid and CPR certificates August 2016

Contact this candidate