SELECTED CAPABILITIES

Account Growth – Unique Industry Evaluation and Customer Qualification Skills for New Account Development and/or Existing Account Growth

Process Expert – Consistently Successful in Launching and Leading Documentation, Implementation, Evaluation, and Enhancement Initiatives

Quality Management – Successful Team Building and Leadership in ISO 9001, ISO/TS16949, and ISO 14001, and Conversion to Latest Specification. Up to date on ISO 14001:2015, ISO 9001:2015, IATF 16949:2016, and Annex SL format.

Certified Project Management Professional (PMP). Familiar with Waterfall, Agile, Scrum, and Kanban approaches. Experienced in subcontractor selection and internal/external stakeholder management.

Technical Development – Technical Documentation, Authoring, Diagnostics, Operation, Reverse Engineering, and Training Development.

AUTOMOTIVE ACCOMPLISHMENTS/PROFESSIONAL EXPERIENCE

GM Experience

Program manager for all GM North American Labor Time production and Service Manual validation.

Worked with engineering from prototype to launch on technical product changes and serviceability and operation.

Worked directly with development engineers at WTC and VEC. Supported proving grounds in system evaluation and improvement.

Program Management

Program manager for Nissan North American After-Sales publications from 2009 – 2011.

Worked directly with Nissan engineering release engineers, plants, and aftersales to produce 80 plus publications a year. Publications included Service Manuals, Wiring Manuals, Owner Information, Technical Support Publications, and EV Publications.

Managed multiple technician training programs including New Model launches, Diesel and Powertrain classroom, and on-site plant training.

Ford Experience

Program/Team manager for module and network diagnostics development. Worked with EESE group on system design, multiplexed diagnostics, system integration, component launch and system implementation. Managed diagnostic development for most North American production models from 1996 – 1999.

Program/Team manager for electronic system documentation and service including infotainment, HVAC, Navigation, and Audio through same period.

Program manager for technician and engineering training programs. Interacted with developing engineers and plant launches.

Program manager for plant training programs and end-of-line technicians.

CAREER SUMMARY

Business Development Director Lionbridge Technologies – Sterling Heights, MI. 9/2014 to 7/2016

Position Responsibilities – Build long-term relationships and contribute to divisional financial growth and sustainment. Accomplish this through pipeline development, solution development to client’s needs, and closing successfully.

Highlights:

Developed sales strategies that aligned client needs to Lionbridge solutions for Engineering Support, Drafting Support, Technical Publications, Training, and Logistics.

Educate clients on industry best practice, accentuating their competitive edge, and providing knowledge and insight in support of their future plans.

Leverage trade shows, fairs, industry events, social media, and Salesforce to build an account list in access of 100 new companies.

Represented Lionbridge solutions within the Defense community and directly to the military.

Lead preparation of proposals and client quotations.

Built a productive relationship with internal delivery teams.

Operations Manager Lionbridge Technologies - Madison Heights, MI. 1/2012 to 9/2014

Position Responsibilities - Manage daily operations and facility to support multiple GM contracts in the performance of procedure validation and labor time study development. Responsible for overall business plan to ensure client satisfaction while maintaining operational margins and corporate goals.

Highlights:

Lead team on discovery of improvements and initiated trials of new process while monitoring results of both current and trial processes simultaneously. Tracked efficiency and overall time savings to identify best methods for implementation.

Compiled corrective action plans and sustainable process improvements.

Created quantitative reporting and analysis method to report out to client on improvements.

Final processes led to an overall result of increased efficiency and accuracy. Time savings provided the ability to increase production nearly 35% without an increase in staff.

Initiated and led ISO 9001:2008 pursuit with six-month plan to achieve certification.

Responsible for site financials from payroll reporting, daily operation accounting, billing, and client invoicing. Lowered operational costs by over 50% compared to previous months before taking control.

Maintained P&L responsibility from initial development, through contract negotiations, and eventually monthly invoicing.

Responsible for maintaining overall client communication and satisfaction.

Negotiated new contracts with client and OEM purchasing.

Program Manager Tweddle Group, Clinton Township, MI. 11/2002 to 11/2011

Position Responsibility - Supervise program managers and project coordinators in the planning, scheduling, tracking, and quality measurements in the completion of 80 plus development projects per year for five technical authoring teams. Two of the teams were located in Shanghai China.

Highlights:

Assumed responsibility of impoverished program management process that continuously missed deadlines and deliverables.

Monitored individual process per position as well as team to determine which met operational acceptance for short term. Immediately installed temporary methods to keep operational acceptance until permanent corrective action could be installed.

Lead team to document process and add missing steps to form a complete process from project launch to close. Created monitor process to return immediate result so corrective action could be identified and initiated live.

Once process was operational worked with Quality Manager to officially document and map process to meet ISO standards.

Created evaluation metrics and recording methodology for continuous improvement.

Represented the program management group for all internal and external quality audits and corrective action resolution.

Trained project managers on-site in Shanghai on process and documentation to match North American team. Led Shanghai team to meet ISO standards and performed internal audits to prove compliance. Eventually internal audits completed by Quality Manager. Then shifted to lead Shanghai team through corrective action process and documentation.

Utilized layered process audits to ensure compliance and improvement for both North American and Shanghai teams.

Final processes provided organized tracking and reporting to show overall health of each project and KPI conformance for the client.

Worked with team authoring team leads to develop first pass yield metrics and author efficiency percentages for all teams.

Lead program manager and development teams in documentation and improvement initiatives to support ISO 14001 and ISO/TS 16949 standards

Reported out on overall budget status to accounting and project sponsors.

Streamlined and continually searched for improvement in overall development process for all teams including the interaction and transfer of work between USA and Shanghai China office.

Previous Tweddle Position – Nissan Electrical Systems Manager –

Position Responsibility - Supervise daily operations for 40 technical authors in the production of electrical content for Nissan Service Manuals. Managed teams were local in North America and Shanghai China.

Highlights:

Lead team to document and map new process in compliance with quality standards.

Led team in quality management compliance and worked with Quality Manager to perform internal audits. Represented the team during external audits.

Established quantitative method to track accuracy, compliance, and identify individual improvement opportunities.

Perform complete project management responsibilities in relation to scheduling and delivery of quality products that meet client expectations.

Produce long-term planning and resource alignment, created and maintained schedules, performed cost assessment and control.

Provided daily leadership and continuous improvement enforcement.

Technical Publications Director Creative Data Incorporated, Plymouth, MI. 11/2001 to 11/2002

Position Responsibilities – Daily supervision of technical training and technical publication department.

Highlights:

Provide complete program management oversight to all projects and programs.

Oversee all financial and P&L requirements.

Recruit, interview, and train staff.

Fulfill sales/business development role.

Provided resource assignment, management support, and managed all client contact initiatives.

Created all quality processes and development processes.

Achieved government contract registration for the company.

Technical Training Program Manager TAC Automotive Group, Dearborn, MI 6/2000 to 11/2001

Position Responsibility - Contracted to Ford as training program manager for technical training department.

Highlights:

Managed all aspects of supplier selection and course development/delivery.

Managed supplier adherence to KPIs and quality metrics.

Training Developer IVID Communications, Farmington Hills, MI. 9/1999 to 6/2000

Position Description – Develop technical training programs for classroom, web, and publication.

Highlights:

Documented and mapped development processes.

Represented team in internal and external quality initiatives.

Managed development schedules and deliverables.

Electronic system specialist SPX/VFTIS Allen Park, MI. 7/1993 to 9/1999

Position Responsibilities - Supervise technical writers and diagnostic engineers in developing module and communication network diagnostics for Ford Motor vehicle platforms.

Highlights:

Obtained Green Belt certification working with Ford quality department.

Lead the team for QS9000 certification and development documentation.

Liaison between Ford and authoring teams in development of new workshop manual global format.

Developed New Model Training programs for Ford Motor Company.

Education and Certifications

Education:

Capella University – Currently attending – BA Business w/Program Management Discipline – 2017 grad

Villanova University – – Completed certificate courses - Master Certificate in Applied Project Management, Certificates in Essentials of Project Management, Mastering Project Management, and Advanced Strategic Project Management Practices

Oakland Community College – Electro/Hydro-mechanical robotic systems, Mechanical drives and gear systems, Microprocessor controls, and Automotive systems.

Software Skills

MS Office, Project, Visio

SGML/HTML/XML Authoring Environments

Storyline/Articulate/Dreamweaver

Adobe Flash/Acrobat

iPage/WordPress/Visual Studio/Publisher

Database (MS/VB/SQL)

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