Jeffery J. Harris

*** ****** **., ***** *******, TX 75154

Contact

Cell: 469-***-****

Email : acydd5@r.postjobfree.com

Objective

to secure a hands-on processing position with a stable and growth driven company where i can utilize the vast experience i possess and aid in the company’s growth.

Career Summary and Skills

United States Army Veteran - Regular Army 1985-88 & Reserves 1988-93

Responsible for mentoring new Processors & Leaders to help with their growth and to ensure their understanding of company and/or lender policies

Recognized as a problem solver, trouble shooter and company resource

Proficient utilizing: Encompass, Empower, Calyx Point, Unify, and Other LOS Systems

Work Experience

April 2016 - November 2016

Homeward Funding / Ocwen - Operations Manager

Managed a team of 3 Direct Supervisors and 21 In-Direct Processors

Reviewed daily reports which included Call Logs, Loan Notes, Suspended Files, and Much More to ensure SLA’s were being met for timely file movement

Worked with other Department Heads to determine best practices for file movement and overall Company Camaraderie via weekly management call

Helped to write new Processor Training Manual along with any additional training guides that were needed for Processing Department

Responsible for interviewing and hiring qualified processing candidates

Responsible for weekly payroll & attendance completion and accuracies

Responsible for necessary disciplinary actions and PIP’s

Assisted Training Department with teaching material to new hire classes

March 2013 – April 2016

Nationstar Mortgage - Processing & Incubation Manager

Managed a team of 12 – 25 Processors

Provided additional 30 – 45 days of training for new hires upon completion of their initial training period and determined readiness for regular production teams / Trained them on ENCOMPASS

Pipeline & call reviews to determine proper procedures were followed and borrowers were contacted in timely manners

Provide daily coaching feedback to processors on previous day’s work and trends

Coordinate with Sales, Underwriting & Closing Departments to ensure best practices were utilized to maximize loan movement

Ensured adjustment to Industry, Company and Investor changes were implemented and followed smoothly

Determined what additional training was needed to assist with helping Team and individual processors succeed

Issued required disciplinary action and individual performance plans

Reviewed reporting to determine successes, trends, and improvement opportunities

Ensured monthly Processor & Team funding goals were met

July 2012 – March 2013

Nationstar Mortgage - Processing Team Lead

Handled customer escalation issues & concerns

Provided floor support to processing teams to assist with questions and system issues

Provided feedback to Management Team regarding processor knowledge, additional training requirements and overall floor readiness

Managed a pipeline of 10 – 15 loans (Purchases and Refinances)

Ensured company and investor guidelines were being followed by processors

Monitored calls for quality and accuracy

Helped build training materials and taught additional training sessions for processors

May 2011 – July 2012

Nationstar Mortgage - Processor

Processed FHA, Conventional & VA Purchase and Refinance Loans

Managed a pipeline of 40 – 50 loans on a monthly basis

Reviewed Fannie Mae DU & Freddie Mac LP findings to determine conditions needed for closing

Reviewed credit reports to help determine a borrower’s credit worthiness

Communicated with borrower, loan officer & underwriting to effectively prepare loan for approval

Submitted loan to internal underwriting and/or specific lenders via their submission systems

December 2009 – April 2011

Wells Fargo - Conventional Underwriter / Mortgage Specialist 4

Maintaining and processing a pipeline of 80+ loans; close an average of 40 loans per month with Level 1C underwriting authority

Responsible for resolving file escalations

Processed FHA, Conventional & VA Purchase and Refinance Loans

Follow regulatory and company compliance guidelines precisely

Self-starter, goal oriented and positive attitude. Communicate efficiently with team members and management

Skilled with knowledge of complex borrower and/or loan situations and working in a high-volume atmosphere

November 2008 – December 2009

Wells Fargo - Convention & Loss Mitigation Processor

Reviewed hardship packages for homeowners to establish length and impact of monetary difficulty

Utilized investor guidelines and delegated authority to decision customer hardships with related home retention strategy

Performed loan level review for borrowers to determine affordability including self-employment, wage earners and passive income, assets and property documentation

Processed FHA, Conventional & VA Purchase and Refinance Loans

October 2005 – September 2008

People’s Choice Home Loans - Underwriter / Processor

Ensured all investor guidelines and approval conditions are met

Corrected lender errors/conditions to ensure loan can be sold on secondary market

Effectively communicated with processors, managers and loan officers to relay terms/conditions of approvals or denials

Totally examined a borrower’s credit worthiness to determine eligibility

Processed FHA, Conventional & VA Purchase and Refinance Loans

April 2002 – September 2005

Navy Federal Credit Union - Mortgage Processor

Processed FHA, Conventional, VA, Fixed Equity Loans and Home Equity Lines of Credit - Refinance & Purchase Loans

Reviewed Fannie Mae DU & Freddie Mac LP findings to determine conditions needed for closing

Reviewed credit reports to help determine a borrower’s credit worthiness

Communicated with borrower, loan officer & underwriting to effectively prepare loan for approval

Submitted loan to internal underwriting and/or specific lenders via their submission systems

January 1990 – September 2002

Sprint PCS - Team Leader / Supervisor

Manage a team of 15-25 employees to ensure company policies were being followed

Administer correction action as needed per company guidelines

Handle customer escalated issues to ensure World Class Service was being provided

Monitor calls to ensure employees understood and adhered to company policies

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