Manager Mortgage Processing, Processing Training, Processing
Resume:
Jeffery J. Harris
*** ****** **., ***** *******, TX 75154
Contact
Cell: 469-***-****
Email : ********@*****.***
Objective
to secure a hands-on processing position with a stable and growth driven company where i can utilize the vast experience i possess and aid in the company’s growth.
Career Summary and Skills
United States Army Veteran - Regular Army 1985-88 & Reserves 1988-93
Responsible for mentoring new Processors & Leaders to help with their growth and to ensure their understanding of company and/or lender policies
Recognized as a problem solver, trouble shooter and company resource
Proficient utilizing: Encompass, Empower, Calyx Point, Unify, and Other LOS Systems
Work Experience
April 2016 - November 2016
Homeward Funding / Ocwen - Operations Manager
Managed a team of 3 Direct Supervisors and 21 In-Direct Processors
Reviewed daily reports which included Call Logs, Loan Notes, Suspended Files, and Much More to ensure SLA’s were being met for timely file movement
Worked with other Department Heads to determine best practices for file movement and overall Company Camaraderie via weekly management call
Helped to write new Processor Training Manual along with any additional training guides that were needed for Processing Department
Responsible for interviewing and hiring qualified processing candidates
Responsible for weekly payroll & attendance completion and accuracies
Responsible for necessary disciplinary actions and PIP’s
Assisted Training Department with teaching material to new hire classes
March 2013 – April 2016
Nationstar Mortgage - Processing & Incubation Manager
Managed a team of 12 – 25 Processors
Provided additional 30 – 45 days of training for new hires upon completion of their initial training period and determined readiness for regular production teams / Trained them on ENCOMPASS
Pipeline & call reviews to determine proper procedures were followed and borrowers were contacted in timely manners
Provide daily coaching feedback to processors on previous day’s work and trends
Coordinate with Sales, Underwriting & Closing Departments to ensure best practices were utilized to maximize loan movement
Ensured adjustment to Industry, Company and Investor changes were implemented and followed smoothly
Determined what additional training was needed to assist with helping Team and individual processors succeed
Issued required disciplinary action and individual performance plans
Reviewed reporting to determine successes, trends, and improvement opportunities
Ensured monthly Processor & Team funding goals were met
July 2012 – March 2013
Nationstar Mortgage - Processing Team Lead
Handled customer escalation issues & concerns
Provided floor support to processing teams to assist with questions and system issues
Provided feedback to Management Team regarding processor knowledge, additional training requirements and overall floor readiness
Managed a pipeline of 10 – 15 loans (Purchases and Refinances)
Ensured company and investor guidelines were being followed by processors
Monitored calls for quality and accuracy
Helped build training materials and taught additional training sessions for processors
May 2011 – July 2012
Nationstar Mortgage - Processor
Processed FHA, Conventional & VA Purchase and Refinance Loans
Managed a pipeline of 40 – 50 loans on a monthly basis
Reviewed Fannie Mae DU & Freddie Mac LP findings to determine conditions needed for closing
Reviewed credit reports to help determine a borrower’s credit worthiness
Communicated with borrower, loan officer & underwriting to effectively prepare loan for approval
Submitted loan to internal underwriting and/or specific lenders via their submission systems
December 2009 – April 2011
Wells Fargo - Conventional Underwriter / Mortgage Specialist 4
Maintaining and processing a pipeline of 80+ loans; close an average of 40 loans per month with Level 1C underwriting authority
Responsible for resolving file escalations
Processed FHA, Conventional & VA Purchase and Refinance Loans
Follow regulatory and company compliance guidelines precisely
Self-starter, goal oriented and positive attitude. Communicate efficiently with team members and management
Skilled with knowledge of complex borrower and/or loan situations and working in a high-volume atmosphere
November 2008 – December 2009
Wells Fargo - Convention & Loss Mitigation Processor
Reviewed hardship packages for homeowners to establish length and impact of monetary difficulty
Utilized investor guidelines and delegated authority to decision customer hardships with related home retention strategy
Performed loan level review for borrowers to determine affordability including self-employment, wage earners and passive income, assets and property documentation
Processed FHA, Conventional & VA Purchase and Refinance Loans
October 2005 – September 2008
People’s Choice Home Loans - Underwriter / Processor
Ensured all investor guidelines and approval conditions are met
Corrected lender errors/conditions to ensure loan can be sold on secondary market
Effectively communicated with processors, managers and loan officers to relay terms/conditions of approvals or denials
Totally examined a borrower’s credit worthiness to determine eligibility
Processed FHA, Conventional & VA Purchase and Refinance Loans
April 2002 – September 2005
Navy Federal Credit Union - Mortgage Processor
Processed FHA, Conventional, VA, Fixed Equity Loans and Home Equity Lines of Credit - Refinance & Purchase Loans
Reviewed Fannie Mae DU & Freddie Mac LP findings to determine conditions needed for closing
Reviewed credit reports to help determine a borrower’s credit worthiness
Communicated with borrower, loan officer & underwriting to effectively prepare loan for approval
Submitted loan to internal underwriting and/or specific lenders via their submission systems
January 1990 – September 2002
Sprint PCS - Team Leader / Supervisor
Manage a team of 15-25 employees to ensure company policies were being followed
Administer correction action as needed per company guidelines
Handle customer escalated issues to ensure World Class Service was being provided
Monitor calls to ensure employees understood and adhered to company policies
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