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Customer Service Manager

Location:
Howell, Michigan, 48855, United States
Posted:
January 19, 2017

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PAMELA S. JOHNSON

**** ***** ****

Howell, MI ***55

(734) ***-****

acydcw@r.postjobfree.com

PROFESSIONAL SUMMARY

Seeking a full-time opportunity with a progressive organization, where I will have the opportunity to utilize my supply chain, lean principle, project management, materials management, and leadership expertise.

STRENGTHS

Self-motivated professional with a high energy level, leadership skills, well organized, team oriented individual with a great deal of experience in project management, supply continuity, ERP & MRP systems, production control, and materials management. Proficient in computer systems: SAP R2 & R3, Excel, Word, PowerPoint, and Outlook

EDUCATION

B.S., Business Administration & Management--Northwood University (2008)

PROFESSIONAL EXPERIENCE

CENTURY 21 AAA NORTH

November 2014

to Present REALTOR

Negotiate purchasing contracts for clients seeking to purchase and/or sell a home, utilizing my expertise in commercial real estate.

Perform comparative analysis research to ensure fair market value on sales and purchases

DELPHI CORPORATION – THERMAL DIVISION

February 2012

to November 2014 NA TMS LEAD & PRODUCTION CONTROL LEAN OPERATING SYSTEMS SPECIALIST

Lead & implemented TMS (Transportation Management System) by working closely with suppliers on TMS interface and training, verifying master data integrity, and focusing on logistics savings by load consolidations.

Facilitated workshops and trained PC&L personnel on Operating Systems (OS) at Thermal manufacturing facilities.

Assisted manufacturing facilities with lean implementation and principles. Reported weekly global delivery metrics and schedule attainment to executives.

Trained & implemented standardized work for all roles within supply chain for North American operations.

Conducted PC&L OS audits for scheduling, parts ordering, shipping & receiving, and project management.

DOW CHEMICAL COMPANY

June 2009

to February 2012 MASTER PRODUCTION & RAW MATERIAL SCHEDULER - POLYURETHANES

Created/updated master production schedule based on demand and capacity on a daily/weekly basis in SAP.

Reviewed daily inventory updates on Planning Tool to include all customer orders for 100% on-time delivery.

Ordered all raw materials and issued Purchase Orders in SAP.

Communicated daily with Logistics on next day shipment schedule, and manufacturing on unplanned and planned shutdowns.

Evaluated and revised new and/or existing customer orders.

Created & implemented new work processes and continuous improvement processes for Scheduler role.

Pamela S. Johnson Page 2 of 3

PIER 1 IMPORTS

October 2008

to November 2009 ASSISTANT STORE MANAGER

Generated daily sales requirements to meet and/or exceed daily sales goals.

Coached and led associates in providing quality customer service, achieving daily sales goals, and reviewing new product.

Planned and conducted interviews for hiring personnel.

Developed on-boarding training plans for new hires.

Performed daily banking and till counts for daily balance sheets.

BLUE WATER AUTOMOTIVE SYSTEMS, INC.

May 2007

to August 2007 PRODUCTION CONTROL MANAGER

Managed materials management group: scheduling, customer service, purchasing, and shipping & receiving.

Provided on-time customer delivery, coordinated raw material ordering & inventory management, and reviewed customer releases within the MRP system(s).

Conducted performance reviews and approved employee timesheets within the materials management group.

Attended daily production meetings with Plant Manager, Operations & Quality.

Coordinated weekly meetings with engineering/program management for status of upcoming engineering changes.

Reported directly to Plant Manager and worked closely with Operations (manufacturing) and Quality group.

FORD MOTOR COMPANY/VISTEON

(Employed from April 1991 to May 2007)

June 2006

to May 2007 SUPPLY CONTINUITY ENGINEER/PROJECT MANAGER

Program managed all resourcing activities and directed all Visteon associates to ensure the successful transfer of part numbers & tooling from supplier to supplier, at or below estimated cost.

Tracked all part numbers affected by tooling transfers.

Resolved operational issues on site at suppliers to ensure continuous flow of material to the plants; managed suppliers with capacity issues; worked with suppliers to identify bottlenecks in their manufacturing process to help reduce cycle times and increase output.

Assisted Commodity Purchasing with obtaining tooling, part number and usage information.

December 2004

to June 2006 FORWARD MODEL/ENGINEERING CHANGE ANALYST – THERMAL

Managed all forward model, prototype, and current production changes – design, manufacturing, supplier resource; daily update to matrix that included part number changes, supplier and customer promise dates, and part shortages.

Assisted manufacturing with coordinating part change(s) to meet customer build schedules.

Facilitated weekly meetings with manufacturing engineers to review engineering changes for successful launch with no obsolescence.

Worked daily with inventory control for inventory accuracy to avoid obsolescence costs.

Verified full PPAP approval before production implementation, set up new supplier information in MRP system once Purchase Order was issued.

Conducted BOM and line audits in MRP system and print to ensure highest production time.

Pamela S. Johnson Page 3 of 3

April 2000

To December 2004 LEAD ENGINEERING BILL OF MATERIAL ANALYST – POWERTRAIN

Coordinated and released engineering changes in ERP system for production & service applications.

Set up all levels of the BOM in the MRP system for prototype, production and service applications.

Verified supplier was set up properly and issued Purchase Orders. Also, provided build schedule dates for build requirements.

Conducted weekly meetings with manufacturing, engineering, and supply base to review readiness of upcoming design changes.

Reviewed drawings for bill of material content, including material and engineering specifications; corrected any BOM errors.

Subject matter expert in ERP/MRP - served as single point of contact to engineering for assistance with the ERP/MRP systems.

Responsible for change management process creation/improvement.

Performed training classes for ERP system for engineering groups.

April 1991

To April 2000 VARIOUS ROLES WITHIN FORD/VISTEON

Supply Chain and Materials Management groups at a manufacturing plant.

Roles: Change Management Specialist, Master Data Analyst for Thermal products, and ERP Systems Expert (designed, launched, and implemented a web-based format of ERP system for engineering community to utilize).

VOLUNTEER AND COMMUNITY SERVICE

Coached “Girls on the Run” at local school, offered by YMCA

Lead homeless shelter at Renaissance Vineyard for 4 years

Volunteer at Angel Tree for children at Christmas time



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