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Sales Service

Houston, Texas, United States
January 19, 2017

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Santiago Morales

***** ******* **, *******, **, US 77014 (H)713-***-**** (C) 713-***-**** Work History

Retail Specialist Technician

Apollo Retail Specialist - Houston, Texas February 2016 to August 2016

Analyzed reports of assembled furniture, office equipment, other types of product sold within office depot, Walmart, Sears Stores, Macy's, Dillards, and similar events.

Participated in promotional events for recently introduced new visual brands.

Prepared accurate reports on the arrival of new or remaining supplies in the outlet and share info with Apollo Corporate using tablets, laptop in the portal.

Provided training to retail store employees on product displaying, promotional, and sales techniques with the floor.

Selected the merchandise suitable for assembly to set in store for selling.

Maintained relationships with new and existing customers in-home assembly. or repairs for furniture, bikes, office equipment, and others if needed. Field Sales Merchandiser

Solaray Sunglasses Llc - Houston July 2014 to March 2015

Answer customers' questions about products, prices, availability, product uses, and credit terms.

Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

Negotiate details of contracts and payments, and prepare sales contracts and order forms.

Forward orders to manufacturers.

Check stock levels and reorder merchandise as necessary.

Plan, assemble, and stock product displays in retail stores or makes recommendations to retailers regarding product displays, promotional programs, and advertising.

Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.

Recommend products to customers, based on customers' needs and interests.

Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.

Provide customers with product samples and catalogs.

Arrange and direct delivery and installation of products and equipment.

Monitor market conditions, product innovations, and competitors' products, prices, and sales.

Listen to and resolve customers' complaints regarding products or services.

Informs regular customers of new products or services and price changes.

Write customer orders and sales contracts according to company guidelines.

Call on prospective customers to explain company services or to solicit new business.

Record sales or delivery information on daily sales or delivery record.

Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.

Route delivery of merchandise to store and display new stores when opened and help with plan-o-grams

Operation Field Sales Mgr

EPZ Trading LLC - Houston May 2009 to April 2013

Oversaw day to day operations of consignment merchandise that was bought by mom- pop stores and some corporate gas station like older Texaco, Chevron, Raceway, Diamond Food Mart.

Interpret, negotiate and effectively communicate contractual agreements and compliance requirements within manager of stores using EPZ techniques.

Plan, direct and oversee the delivery of e-service within a geographically assigned territory

Builds relationships and influence leadership teams of new and existing stores through offering best prices for our merchandise and guidance to drive sales growth.

Dispatched technicians for emergency service calls to stores experiencing issues of kiosk

Oversaw internal inventory (employee phones, promotional sales, sales kit which include monthly crediting and database tracking) resulting in $50,000 annual savings

Responsible for improving on-time delivery, inventory reduction and verifying forecast accuracy

Prepared and presented to management monthly detailed charts regarding progress on delivery performance, inventory reductions, credits, returns and CSR errors. Perform annual performance reviews.

Reduced Inventory by 25% from 2012 to 2013 by executing policies and procedures.

Implemented department restructure that increased productivity from 70% to 95%. Field Survey Interviewer

RTI International - Houston, Texas January 2009 to November 2009

Support, plan, and coordinate operations for single or multiple surveys. Review, classify and record survey data in preparation for computer analysis.

Determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials.

Prepare and present summaries and analyses of survey data, including tables, graphs, and fact sheets that describe survey techniques and results.

Conduct over 1000 research to gather information about survey topics which took months to finish.

Analyze about 250 data weekly from home after performing surveys daily, old records, or case studies, using statistical software using assigned government special laptop.

Produce documentation of the questionnaire development process, data collection methods, sampling designs, and decisions related to sample statistical weighting.

Consult with 18-30 clients to identify survey needs and specific requirements, such as special samples conducted at their homes.

Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.

Route Sales & Services Tech

Auto-Chlor Southwest - Stafford, Texas February 2003 to September 2008

Confer with customers by telephone or in person to provide information about products or services for ware washing, take or enter orders, cancel accounts, or details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Solicit sales of new or additional services or products.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Refer unresolved customer grievances to designated departments for further investigation.

Write customer orders and sales contracts according to company guidelines.

Drive trucks to deliver such items as ware-washing chemicals supplies, parts, and new- old dish machines.

Record sales or delivery information on daily sales or delivery record.

Review lists of dealers, customers, or station drops and load trucks.

Obey traffic laws and follow established traffic and transportation procedures.

Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition.

Turn in receipts and money received from deliveries.

Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.

Unload trucks using a forklift and manual pallet jacks, and stock using high-lifts. Education

GED: 1986

Galena Park - Houston, Texas


Attention to details

Critical thinking

Customer awareness

Excellent verbal communication skills

Good with negotiations

Has leadership qualities


Problem solver


Strong work ethics

Time management

Peer to peer interaction

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