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Customer Service Sales

Germantown, Tennessee, United States
January 19, 2017

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Milagros Cohen

**** ****** *** *****

Germantown, TN 38138



My skills within sales, brand management, merchandising and promotions transfer extremely well into a corporate setting. My experience not only provides me with a unique perspective, combining internal operations and branding with customer service and sales, but also solidified my skills within time management, multitasking and adaptability.

Joseph’s Stores – Wexner Companies Memphis, TN

Sales/ Stylist Aug.18, 2014 – Dec. 26, 2015

Success: Gained and developed current and new clients.

Generated $646.000 within a year of employment.

Maintained customers in the top 5 percent of the company revenue.

Re-merchandised sales floor and window displays as seasonal collections and inventory changed.

Increased monthly sales goals by 9.6% every month.

Maintained visual displays and storefront.

Established and cultivated relationships with customers in a commission based environment.

Entered new customers into database for continual correspondence and promotions.

Abercrombie & Fitch Memphis TN

Store Manager Sept.15, 2012-Feb 28, 2014

Success: Successfully recruited and developed 3 assistant managers into store managers

Managed a top tier store with 57 direct reports and 5 assistant managers.

Increased business profit margin by 45% during sales and promotions.

Developed strategies to drive business and LY sales.

Participated accordingly on company conference calls on a daily and weekly basis.

Experienced in People Soft, payroll and human resource systems and SAP.

I maintained the visual standard throughout store, so much so that secret shop scores have improved once I came on to the team.

I operated the business aware that our Shrink, loss, is determined by how well associates are trained.

Managed and supervised all inventories done by Regions.

Engaged and trained associates daily on company preferred techniques and customer interface.

Managed floor sets with efficiency and maintain company store standards.

Recruited, interviewed and hired recruits that meet the companies’ needs and policies.

Completed a 3 month manager training program and was promoted to Assistant Manager promptly.

Perfect Building Maintenance New York, NY

Account Executive Dec 10’ Aug 11

Successes: Opened 15 fifteen profitable accounts.

Developed strong connections to 35 forgotten clients.

Assisted with Martha Stuart account and other major accounts.

Generated $25k revenue in lost and forgotten accounts.

Managed accounts receivables to ensure timely collections of outstanding invoices.

Performed routine inspections for quality assurance.

Responsible for maintaining and improving customer relations.

Generated monthly billing and new contracts.

Met sales requirements for the third quarter.

Responsible for a 5 member team that report directly to me.

Work directly with tenants, building owners and managing agents to maintain building structures to their maximum excellence.

Office of the Attorney General of New Jersey Newark, NJ

Consumer Affairs Intern; Jan May 09

Briefed cases for the dental and chiropractic board before they went for final review by Board members.

Assisted in the finality of licensures and certifications for Contractors, LLC and Corps.

Created the new goals and mission statement for the webpage of the New Jersey Consumer Affairs Department.

Data entry and administrative work with Microsoft Office.

The Gym of Englewood Englewood, NJ

Customer Service Associate May 07 Dec 10

Data entry and clerical work.

Updated the client database with recent financial transactions.

Provided excellent customer service with detailed knowledge and enthusiasm.

Interfaced directly with customers to initiate sales of services and memberships.

Retained and increased membership sales requirements.

Additional Work Experience:

Starbucks, (West New York, NJ) Title: Barista

Jun 2007-Sep 2008

Abercrombie & Fitch/ Ruehl, (Paramus, NJ) Title: Model/Sales Associate,

Jan 2005-May 2007

The Children’s Place (Englewood, NJ) Title: Sales Associate

May 2002-Dec 2003

EDUCATION & LANGUAGES Montclair, NJ Sept 06- Jan 11

Montclair State University, College of Humanities/Social Science

Bachelors in Political Science, minor; prelaw and paralegal studies (ABA) American Bar Association approved.

Fluent in Spanish speaking, reading and writing.

Semi-fluent in Italian

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