Customer Service Manager
Resume:
Kristina Aimee Ho
***********@*****.***
Little Elm, TX 75068
SUMMARY
Multiple years of Hospitality, Property Management, and Residential Leasing experience.
Excellent administrative, highly capable of handling great customer service, bilingual in English/Vietnamese.
Detail oriented, self-starter with strong work ethic and achieving employer goals and expanding knowledge.
High level computer skills including Excel, Word, and Powerpoint.
EDUCATION
Tarrant County College Fort Worth, TX
2006 – 2009
Fossil Ridge High School Keller, TX
2002 - 2006
EXPERIENCE
The Dram Dallas, TX
August 2013 – Present
Head Cocktail
•Manage schedule for staff
•Booking reservations and coordinaing events
•Open and closing duties
•Greet and seat groups
•Serving cocktails
•Giving great customer service
The Brazos Apartments Dallas, TX
April 2016 - October 2016
Assistant Manager
Managed 288 apartments
•Associated with evictions, payment plan, move in and move outs and with maintenance and cleaning
•Serviced prospects’ needs in property leasing and renting
•Gathered information about markets and competition
•Managed paperwork corresponding to leasing agreements
•Monitored vacancies and analyzed residents concerns
•Processed lease applications
•Supported company’s marketing functions
•Post rental and utilities checks/money order
•Pre-close and closing out books
MacArthur Ridge Apartments Irving, TX
June 2012 – April 2016
Leasing Consultant Manger
•Managed 246 apartments
•Provided superior customer service to current residents
•Collected rental deposits, rents, and delivered deposits to bank
•Prepared leasing checklist and package which included all required forms, deposits, schedules and information
•Organized and coordinated leasing events and resident promotional activities
•Performed tasks assigned in an orderly, timely, and professional manner
•Implemented marketing and leasing strategies
•Performed general office duties
The Bluefish Allen, TX
April 2009 – August 2016
Hostess Manger/Cocktail Server
•Opening and closing duties
•Manage and schedule for host staff
•Book reservations
•Coordinating Events
•Market restaurant
•Taking drink orders and serving guest
McCallum Meadows, McCallum Glen, & Courts at McCallum
September 2008 - November 2009 Dallas,TX
Leasing Consultant/Assistant Manager
•Managed over 400 units
•Opening and closing 3 office/model
•Answering multiple phone lines
•Making appointments
•Make ready board and availability
•Prepare leases and renewals
•Run credit histories
•Assist with move in and move outs
•Deliver notices to residents doors
•Receive monthly rent and utilities payments and post
•Market for property
•Creating and closing out work orders
•Tour apartment homes
•Prepared and hosted resident activities
Sushi Samba Dallas, TX
August 2007 - July 2008
Hostess Manager
•Manage and schedule for host staff
•Running chart
•Greet and seat customers
•Answering phones
•Run cash register
•Open and closing duties
REFERENCE
KENYON RICHARD 214-***-****
TRAMAINE BUTCHER 972-***-****
MEGHAN GREENE 225-***-****
CHELSEA DAVIS 972-***-****
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