Trainer, Instructional Designer
Resume:
Lisa B. Alling
**** ********** **, ******, **
***********@*****.***
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Objective
An instructional design position that enables me to contribute 25+ years of successful leadership, training, and instructional design experience to a company with training needs. Using clear and concise, solution-oriented, written and oral communications, I can lead development of materials and provide live and eLearning training courses. Professional
Experience
Jack Henry and Associates, Inc., 1999 – 2016
Education Manager 2000 – 2015
Developed courseware for classroom training including student guides, formal instructor notes, and PPT presentation using Word and PowerPoint.
Developed interactive and recording only eLearning courses using Camtasia, Captivate and Webex.
Managed over 2000 Synergy customers for in-house, onsite, virtual instructor-led and web training courses at the administrative, operations and user levels.
Oversaw seven direct reports including trainers, instructional designers, training coordinator and administrative assistant.
Provided expertise to all customer presidents, VP and C-level positions, project managers, operations and IT staff and administrators in terms of course training flow. This enabled customers to enjoy a successful implementation experience and self- sustain the system. Additionally, often walked the customers through the entire implementation process to put them at ease.
Regularly participated in conflict resolution conference calls that included multiple JHA products, departments and issues. Call participants ranged from two to 20 at times, and all levels of positions.
Developed programs to strengthen customer product knowledge and worked closely with CRMs to identify and communicate with correct customer personnel.
Created training schedule one year ahead based on implementation schedule to include in-house and virtual instructor led training while leaving spots for onsite requests.
Created instructional design project schedule with delivery dates for all administration, operation and user level courseware to coordinate with release schedule.
Tracked and maintained business goals of department to include a managing a 1.5 million budget. Earned a 58% profit margin while juggling multiple revenue streams.
Provided product sales opportunities gleaned during training conversations to appropriate sales associate.
Developed and delivered very successful sessions at JHA user conferences.
Wrote marketing materials to advertise new training offerings and delivered via email pushes.
Technical Writer 1999 – 2000, 2015-2016
Wrote first time technical documentation for release of re-branded product.
Established writing standards which were non-existent within the company and brought team together to embrace them.
Created online Help system and wrote so that documentation could programmatically compile to become Help or PDF formats.
Wrote service pack and new release notes.
Lisa B. Alling
4159 Minnetonka Dr, Linden, MI
***********@*****.***
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Instructional Designer 1999 - 2000
Created courseware for main three product modules and several add-on modules.
Researched eLearning instructional design software and developed first eLearning course for department.
Collaborated closely with Quality Control and Installation departments to ensure accuracy of courseware.
Professional
Experience
The Boeing Company, Long Beach, CA - Applications Trainer 1994 – 1998
Certified Documentum Instructor - trained Boeing employees on new workflow processes and software being developed between Boeing and the goverment.
Served on the project team as advisor for newly developed processes and their training implications, writing and re-writing processes.
Developed training guides specific to the processes the contract department would be adopting.
Successfully delivered the course to hundreds of Boeing employees. Delivery of the course included addressing employee change management concerns.
Hired to the Contracts department as liaison between Documentum and Boeing in terms of training needs.
R.L. Polk and Company, Detroit, MI, - Trainer/Editor 1991 – 1994
Classroom trainer in Michigan and California locations as well as customer sites.
Responsible for editing courseware developed by another position within the department.
MegaSource, Bloomfield Hills, MI, Trainer 1990 - 1991
Classroom trainer in Michigan and as well as three week “go-live” training sessions at customer sites.
Responsible for improving established courseware in collaborative effort with training team.
Skillsets Additional Activities Professional and Non-Professional Camtasia, Captivate, Office, Exceptional speaking and writing skills - Excellent tracking capabilities - Able to navigate both JHA and customer organizations – Strong JSource knowledge – Strong JHA product knowledge – Superior Word, Excel, PowerPoint proficiencies – Excellent LMS knowledge- Existing relationships within JHA and customers – Well travelled – Detail oriented, meticulous tracking – Desire to learn JHA products and their integrations fully – Extremely team oriented – Experience writing business plans – Worship Leader and Praise Team Director Education Bachelor of Science, Certified Teacher, Western Michigan University, Kalamazoo, MI Magna cum Laude, Rochester High School, Rochester, MI
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