Customer Service Administrative Assistant

Cynthia L. Bradley

*** ***** ****** ***** *****, CA 95050 408-***-**** *******@*****.***

ADMINISTRATOR

Key Skills

Advanced in MS Word, Excel, Outlook, FileMaker Pro, Internet Explorer, GoToMeeing, OneNote, SalesforceCRM and QuickBooks

Excellent written, verbal and interpersonal communication skills

Advanced typing (65+ wpm), computer, data entry, and math skills; proofreading, editing

Excellent telephone skills, pleasant phone voice, customer service-focused, attention to detail

Ability to multi-task and work in a fast-paced environment

Good judgment, initiative, and follow through

Exceptional organizational skills and time management; analytical and proactive

• Co-founder and former Vice President of Club Clash, the official supporters’ group of the San Jose Clash professional soccer team (now known as the San Jose Earthquakes)

Education

San Jose State University, San Jose, CA

Fall 1988 – Spring 1991, Political Science

De Anza College, Cupertino, CA

Fall 1987 – Fall 1988, General Education

Experience

Human Resources/Payroll Administrator, Sierra Lumber and Fence

San Jose, CA Feb. ’15 – Oct. ‘16

Input, review and process bi-weekly payroll for 125 employees. Manage employee benefits/insurance, workman’s compensation/injuries. Schedule and interview prospective employees; conduct background checks. Generate new hire paperwork, including I-9s and tax documents. Maintain Payroll, HR database, spreadsheets and employee files with all changes and updates. Maintain 401(k) plan (employee contributions, distributions, loans, and loan payments). Distribute Benefit Packets when employee reaches eligibility and process all benefit enrollments. Process new hires and terminations. Research, verify and complete all documents received (unemployment, disability, employment verification, audit, etc.). Facilitate safety and crew meetings; implement safety standards and policies. Employee support (assist employees with any questions or needs in regards to human resources and payroll).

Operations Manager, Mark A. Freitas Construction, Inc.

Morgan Hill, CA Nov. ’13 – Feb. ‘15

Oversaw and ran all operations for a construction/remodeling business in the South Bay, which included: payroll, human resources, insurance, hiring of new employees, contracts, estimates, invoicing, project scheduling, banking/reconciling, job walks, purchasing, materials, taxes, website, and marketing.

Administrative Assistant/Sales/Receptionist, Invitation to Travel

San Jose, CA March ’11 – Nov. '13

Main point of contact/first impression for visitors and clients. Answer, screen, and direct calls. Research and planning of business and leisure travel for executives, families, individuals. Day-to-day administrative tasks for Owner and agents, including calendaring, accounting, meeting set-up, expense reports, and facilities maintenance. Coordinated all office social functions and marketing events.

Receptionist/Administrative & Marketing Associate, E-Commerce Technology

Santa Clara, CA Sept. ‘09 – Feb. ‘11

Placed follow-up phone calls to prospective customers who pre-registered on company website for the 2012 Summer Olympic Games in London. Explained the need to book their trip early for the best deals, game tickets, and accommodations, and to complete the registration process. Prepared travel packages. Packaged and mailed products from our online stores.

Administrative Assistant/Receptionist/Travel Associate, Invitation to Travel

San Jose, CA Dec. ’02 – June ‘09

Answered and directed telephone calls; telemarketing to prospective clients. Researched and booked travel arrangements. Created itineraries. Scheduled travel presentations. Performed administrative duties, including daily input and updating of client database, and reconciling monthly billings and expense reports. Shipping and receiving. Calendaring for President. Planning and setup of office events and meetings. Scheduled appointments for new and existing clients. Maintained cleanliness of office and upkeep of office supplies.

Customer Service award winner two times.

Media Buyer, Fuel RTM, Inc. (formerly The van Bronkhorst Group, Inc.)

Santa Clara, CA Mar. '93 – Oct. ‘02

Created media schedules. Researched demographics and costs for print, television, radio, outdoor, and online advertising, and placed buys for these advertising mediums. Media planning, other research projects and client requests. Coordinated film/artwork shipments. Tracked ad positions, competitive advertising, and reader service leads. Generated quarterly reports. Coordinated and analyzed readership studies. Coordinated direct mail projects and database upkeep. Edited brochure and ad copy. Performed back-up receptionist duties.

Won Employee of the Year award three times and yearly bonuses.

Receptionist/Administrative Assistant, The van Bronkhorst Group, Inc.

Santa Clara, CA Aug. '88 - Mar. '93

Answered multi-line phone; directed calls. Greeted visitors and clients. Maintained cleanliness of Reception/Lobby area. Coordinated in-house meetings, conferences and offsite events. Proofed brochure and ad copy. Inputted and formatted brochure and ad copy on computer. Processed incoming vendor invoices and client billing. Coordinated outgoing packaging and shipping of client products, promotional items, and direct mail.

Won Employee of the Year award two times and yearly bonuses.

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