Customer Service Microsoft

Akyshia N Pearsall

*** ******* ******, ********, **** 43203 *********@*****.*** Tel: 614-***-****

Skills

•Excellent working knowledge using Microsoft Excel, Microsoft Word, Microsoft Access.

•Ability to train, motivate and supervise customer service employees.

•Develop plan, conduct audits and variance analyses, and maintain/update accurate inventories.

Work Experience

AIR American Institute for Research-Columbus,OH-Support Tech 2016-Present

Customer service for teachers and administrators help with state wide testing.

Analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues

Compass Group, Columbus, OH-CSR 2013-2016

Responsible for all cash and AETNA Express transactions

Daily cash drawer drops and reports, address all customer complaints

Responsible for all ordering of stock

Something Plus Too, Columbus, OH-Cashier 2011-2013

Answer customers' questions, and provide information on procedures or policies.

Compute and record totals of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct.

Establish or identify prices of goods, services or admission, and tabulate bills using cash registers.

Robert Half Officeteam, Columbus,OH-Clerk 1999-2008

Communicate with customers, employees, and other individuals to answer questions, take orders and address complaints.

Answer telephones, direct calls and take messages.

Compile, copy, sort, and file records of office activities, business transactions.

Complete and mail bills, contracts, policies, invoices, or checks.

References Available

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