Sales Customer Service

Gary Christensen

*** **** ****** *********, ** 60102 708-***-**** ****.*.***********@*****.***

Professional Profile

Sales Manager ~ Business Development ~ Marketing

Experienced Sales Leader with proven ability to lead and cultivate Sales teams. Recognized for contributions to record-setting sales figures, territory expansion and new account development. Proven ability to lead sales teams to achieve multimillion-dollar revenue gains. Offer a broad understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Poised in interactions during cold-calling, negotiating, and closing of deals.

PROFESSIONAL STRENGTHS & ABILITIES:

New Business Development

Key Account Management

Staff Training & Development

Territory Management

Contract Negotiations

Customer Service

Operations Management

Customer Relationship Management

Budgeting & Forecasting

PROFESSIONAL EXPERIENCE

Auto-Wares Group of Companies 2006 – 2016

Sales Manager

Auto-Wares Group of Companies is family owned and operated in Ohio, Illinois, Indiana, Wisconsin and Michigan with values focused on providing you with all your automotive aftermarket part needs and excellent customer service.Founded in 1976 Auto-Wares has grown into a substantial distribution network specializing in extensive inventory, product knowledge, and full service programs.

Hired, Trained, and Managed fifteen company store employees, three person Warehouse Distributor Sales team, and a two person Warehouse Distributor Sales team in Wisconson to ensure all sales goals were met on a quarterly basis.

Fostered a robust, sustainable network of buyers from Illinois to Wisconsin, leveraging strong listening, presentation and closing skills to optimize sales results despite previously dominant competitor advantage.

Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts.

Led weekly Sales meeting both in person and virtual to ensure all Sales team members were up to date on weekly sales promotions and programs.

Operational management of fieldwork Sales team and Manufaturer representatives.

Strategic Planning and analysis around all call reports and A/R issues.

Conducted in-field traing with all sales teams.

Implementated and Participated in many events, open-houses, marketing ventures to help drive new business.

Certified Automotive Warehouse 1999-2006

Sales Manager/New Business Developer

Certified Automotie Warehouse was aquried by Auto-Wares Group of companies in 2006.

Led the company with $8 million dollars worth of new business to the company from previous businesss connections.

Oversaw five Warehouse Distributor Sales team, while training and leading them to grow sales within their territory and identify new account prospects.

Strategic Analysis of slaes reports to determine business trends and make critical decisions and plans for future moves to elevate the company.

Developed monthly sales promotions and programs to help drive the business.

Converted Parts Plus jobbers (also known as auto parts stores) to Bumper to Bumper marketing program.

Previous Professional Experience:

Apex Automotive Warehouse 1983-1999

Sales Manager/Director of Marketing 1993-1999

Director of Marketing 1991-1993

Warehouse Distributor Sales Rep 1983-1990

Wagner Brake Parts 1974-1983

Territory Sales Rep 1978-1983

Warehouse Manager 1976-1978

Warehouse Worker/Forklift Driver 1974-1976

EDUCATION/CERTIFICATIONS

1972 Schaumburg High School, Schaumburg, IL

1974-1975 Harper Community College, Palatine, IL

Completed coursework towards a degree in criminology

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