Customer Service Data Entry

Monica L. Watson

**** ***** ****** *** * 423-***-**** Chattanooga, TN 37402

**********.**@*****.***

OBJECTIVE: To fulfill a in your company where I can utilize my skills and further my education.

EDUCATION: Howard School of Academics and Technology

Chattanooga, TN August 1994- May 1998

Graduated with Honors

University of Tennessee at Chattanooga

Chattanooga, TN August 1998- December 2000

Virginia College School of Business and Health

Chattanooga, TN March 2009- March 2010

Cosmetology

Dean and Presidents List 4 quarters

Virginia College School of Business and Health

Chattanooga, TN January 2011- June 2011

Associate Degree in Applied Sciences and business management

Chattanooga State

Chattanooga, TN August 2015- still there

Elementary Education k-5

EXPERIENCE:

Chattanooga Public Library July 2014-still here

Chattanooga, TN Fiscal Technician

Duties: Prepares balances and records a variety of reports, purchase orders, vouchers, deposits and/or documents. Enters a variety of fiscally related information into applicable databases; verifies the accuracy of information. Prepares updates and maintains a variety of correspondence, billings, payroll information, service requests, records and files. Reviews, processes and routes a variety of payments, forms, applications and statements ensuring completeness and accuracy. Prepares, compiles, reviews, tracks and monitors a variety of information, reports and documents for internal and external use, ensuring proper signatures, budget codes, deductions, totals, disbursements and related information. Assists customers and employees with requests for information over the phone and in person. Computes bills, records payments and prepares payroll records and information. Processes voucher payments, journal vouchers, correction vouchers, personnel transaction forms, divisional movements and related documents. Generates documentation required to requisition and process payments for equipment, materials and services and forwards to appropriate internal department for processing. Assists in the analysis of financial records and provides information for budgeting processes; prepares reports summarizing actual versus budgeted line item data; creates and maintains related spreadsheets and reports for tracking budget activities. Maintains office supply inventory and ensures adequate levels to facilitate efficient operations. Serves as a liaison between assigned department and applicable internal departments, vendors, external agencies and/or other interested parties. Performs other duties as assigned.

Chattanooga Public Library Jan 2014- July 2014

Chattanooga, TN Driver

Duties: Responsible for driving a library vehicle between branches each day, picking up

And delivering books and other materials. May perform various duties in the cleaning and maintenance of buildings including cleaning restrooms, sweeping, mopping, cleaning various types of flooring, vacuuming, carpet cleaning, operating specialized cleaning equipment or washing windows

Kelly Services Oct 2012- Feb 2013

Chattanooga, TN Nov 2013- Jan 2014

Duties: work in BCBST Fulfillment department

Kmart Corp August 2010- Dec 2011

Chattanooga, TN Customer Service

Duties: open / close service area, count cash registers, restock register area, oversee cashiers, process merchandise returns, lay away department

CIGNA Corp. February 2006- December 2008

Chattanooga, TN Data Entry Clerk

Duties: Scrubbed claims for eligibility, and routed to correct field office to be paid. Researched rejected claims for further eligibility.

Party’s Are Us July 2001- January 2006

Chattanooga, TN Customer Service

Duties: Cash register, help customers with party supplies, oversee Cash office, training new mployees, open and close store, daily banking and deposits, perform various weekly and monthly audits, inventory, displays, and merchandising,

Geoffrey Beene August 2003- January 2005

Chattanooga, TN Assistant Manager

Duties: Open and close store, training new employees, daily banking and deposits, balance daily transactions, perform various weekly and monthly audits, inventory, displays, merchandising, EAS tagging, loss prevention training, weekly payroll run and data entry.

Polo Ralph Lauren February 2002- August 2003

Chattanooga, TN Lead Cashier

Duties: Cash registers, training new employees, perform various weekly and monthly audits, inventory, displays, merchandising, EAS tagging

REFERENCES:

Available upon request

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