Customer Service Management
Resume:
Stephanie burruss
Huntsville, AL 35810
E-mail: *********@*****.*** Cell: 256-***-****
Profile
US Citizen
Acquisition: Knowledge of standard procurement regulations and understands aspects of the acquisition cycle as well as contract types
Human Resources: Proven ability to develop others
Organization: Able to organize, delegate, prioritize, meet deadlines and follow-up
Leadership: Able to challenge and motivate others in an atmosphere of mutual respect and professionalism
Business Analysis: Knowledge of program scheduling and reports in order to maximize performance, drive volume, and react to trends
Education
B.S Management of Technology, May 2016, GPA: 2.9
Athens State University, Athens, Alabama
Associates, Office Systems Technology, May 2011, GPA: 3.6
J. F. Drake State Technical College, Huntsville, Alabama
Relevant Experience
Collaborative Instructional Assistant (35 hours weekly)
Aug. 2016- Present
Whitesburg P-8 School, Huntsville, AL
I work exclusively with special education students tending to the physical needs of the disabled student; while also providing instructional support to various teachers. I tailor lesson plans which best suit the individual student's needs, along with assisting students with especially challenging assignments. I work closely with teachers to prepare lesson plans, demonstrations, and visual aids for specific lessons. I carry out a program of study set in lesson plans left by the classroom teacher. I create a classroom environment that is conducive to learning and appropriate to the maturity and involvement of the students. I guide the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for each predetermined lesson.
Cashier (15 hours weekly)
May 2014 – Present
Dollar General, Huntsville, AL
I provide customer service support to customers on a daily basis. I verify contractor's work efforts, deliverable products and services under assigned contracts. I work with key personnel and management to compile data into management reports, and various other tasks as assigned to reach successful company goals. I manage the work activities of front end associates and cashiers. I also communicate store objectives to associates using the appropriate programs and tools, trained and developed associates within the work teams, through the management of Dollar General’s curriculum. I also engage in coaching for the development of associates.
Physical Education Assistant (35 hours weekly)
February 2014 – May 2016
Appleton Learning Center, Huntsville, AL
I worked with young children in a high paced, changing environment. I assisted with common core education guidelines per the Huntsville City Schools standards. I provide direct face to face support to students and parents on a daily basis. I performed a wide variety of planning, scheduling, coordinating and reporting tasks in support of the Montview Elementary Physical Education department. I also managed the development of students’ physical activities to ensure proper health and fitness on a daily basis.
Substitute Teacher/Clerical Assistant (24 hours weekly)
Nov 2012- Feb 2014
Huntsville City Schools, Huntsville, AL
I worked as part of administrative support by providing curriculum support to teachers and students. I maintained and managed personnel and student data files and transcripts within a robust relational database; performed pertinent data entry with Microsoft Office 2010 products.
Lead Housekeeping/Laundry (40 hours weekly)
July 2006- February 2011
Cogburn Health and Rehabilitation, Huntsville, AL
I was responsible for compiling monthly reports for check in and check out times to ensure guests readiness. I prepared task orders to ensure supplies and inventory were fully stocked and available as needed. I presented metrics to management on a weekly basis to help reach company goals. I performed a wide variety of tasks relating to the storage, movement and tracking of materials, merchandise and equipment. Duties included following all company and safety and security policies and procedures. I supervised monitored and maintained equipment and supplies. I participated in weekly tag-ups. I prepared reports and summaries of weekly activities. I also ensured housekeeping requests from guests or management were responded to in a timely, efficient, & friendly manner.
Administrative Assistant (40 hours weekly)
May 2005- Sept 2005
Comprehensive Cancer Institute, Huntsville, AL
I administered the work activities of front end customer service activities. I also communicated business objectives to personnel staff using the appropriate programs and tools, trained and developed associates within the work teams, through the management of the Comprehensive Cancer Institute’s business plan. I engaged in assisting the staff on various project management activities to include presentation support and development. I assisted in providing accurate and complete documentation revisions to include environmental filing, faxing and provided continuous communication between patients and staff on a daily basis. I managed customer requests utilizing various computers/databases to select, locate and track material/equipment in preparation for shipment.
Professional Development, Computer Skills & Educational Training
Affiliations:
Monrovia Football League Board member, Monrovia, AL (August 2014- present)
Huntsville Bead Society, Huntsville, AL (March 2013- present)
Victory World Outreach Ministries Hospitality and Assistant Decorator, Huntsville, AL (2010 – present)
Certificates: Office Systems Technology Certificate
Desktop Application Software: Adobe, QuickBooks
Microsoft Office Suite 2013: Excel, Access, Power Point, Outlook Express
Course Classes: Operations Management, Financial Management, Technical Risk Management, Business Communication, Office Procedures, Money & Banking, Business Statistics I & II, Project Management, Office Management, Financial Recordkeeping, Records and Information Management
Contact this candidate