Customer Service

CHRISTINA ROBERTS

***** **** **** **********, ** 256-***-**** *****************@*****.***

SUMMARY

Energetic student eager to build professional abilities. Motivated, enthusiastic and friendly with strong communication and team work abilities.

HIGHLIGHTS

• Strong organizational skills

• Active listening skills

• Seasoned in conflict resolution

• Energetic work attitude

• Customer service expert

• Multi-line phone experience

• Microsoft Office proficiency

• Computer-savvy

EXPERIENCE

05/2014 to Current

Server Mellow Mushroom – Huntsville, AL

Took necessary steps to meet customer needs and effectively resolve food service issues.

Recorded customer orders and repeated them back in a clear, understandable manner.

Promptly reported complaints to a member of the management team.

Mastered Point of Sale (POS) computer system for automated order taking.

Worked well with teammates and openly invited coaching from the management team.

Multi-line phone experience in a high stress environment, while attending to customers in person.

07/2013-01/2014

Assistant Manager -- Dollar Tree – Fayetteville, TN

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Stocked and restocked inventory when shipments were received.

Reorganized the sales floor to meet company demands.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Computer skills

Open and closing store

Filed paperwork and truck orders

EDUCATION

Accounting

Calhoun Community College – Huntsville, AL

Advanced Diploma: High School Diploma

2013

Madison County High School – Gurley, AL

ACCOMPLISHMENTS

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product promotions and orders.

Multi-tasking

Cashiered with two registers at once in tandem to maximize customer flow.

Recognize by peers and management for going above and beyond normal job functions.

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