Customer Service Administrative Assistant

ROSHONDA RASCHELL THOMPSON

**** ******** ***** ***. **

Florence, AL 35631

Phone: 256-***-****

Alt. Phone: 256-***-****

E-mail: ****************@*****.***

OBJECTIVE

Seeking a career in Business/Administrative Assistant related field.

Special interest in Business Administration, Marketing, Clerical, and Customer Service HIGHLIGHT OF QUALIFICATIONS

Four years experience in administrative/clerical positions.

Five years in customer service/call center setting.

Easily establish rapport with managers, staff, and customers.

Excellent problem solving and decision making skills to better accommodate customers.

Proven ability to prioritize and complete multi task. COMPUTER/OFFICE SKILLS

SAP

Microsoft Word for Windows

Powerpoint for Windows

Microsoft Excel

AS400

WORK EXPERIENCE

INNOVATIVE HEARTH PRODUCTS(IHP),Russellville,Alabama 05/06/2012 to Present Customer Service/Warranty and Return Authorization Clerk

Handle customer Returns and Warranty questions

Issue Return Authorizations, Packaging and shipping claims.

Create Bill of Lading, Packaging List, and Issue freight credits.

Dispute freight damage claims

WALGREEN’S CALL CENTER, Muscle Shoals, Alabama 06/2008-09/2009 Customer Service

Converse with Pharmacist and patients regarding their insurance plan and medications

Run adjudicated claims on prescriptions

Enter overrides for Pharmacist to process claims SERVPRO, Muscle Shoals, Alabama 05/2007-06/2008

Administrative/Marketing Assistant

Maintain manual phone logs

Schedule appointments

Input estimates

Assistant in Marketing/Sales Meetings

Manage office and other clerical duties

WALGREEN’S CALL CENTER, Muscle Shoals, Alabama 03/2006-5/2007 Customer Service

Converse with Pharmacist and patients regarding their insurance plan and medications

Run adjudicated claims on prescriptions

Put in overrides for Pharmacist to process claims MED+PLUS, Muscle Shoals, Alabama 09/2003-03/2006

Receptionist

Check patients in and out, taking payments

File charts using color codes

Input icd9 codes

Handle workers compensation claims

Called in prescriptions for doctors

Setting up payment plans, and doing collection calls

Triage, and taking patient vital signs

H & R Block, Sheffield, AL 01/ 2001 – 04/2001

Tax Preparer I

Prepared and filed income tax returns

Print out tax return checks

Reviewed and analyzed tax papers for customers

Other clerical duties

EDUCATION

NORTHWEST SHOALS COMMUNITY COLLEGE, Muscle Shoals, Alabama Associates Degree in Science/Business Administration 05/2001

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