Data Entry Customer Service

Graciela Cervantes

*** *********, *******, ** ***** * Cell 832-***-***** ******************@*****.***

Objective

To obtain a position in which I can apply my skills and knowledge while gaining valuable experience from an environment that allows for professional growth and development. I would like to be a part of an organization that values individual effort and initiative from all its employees. I would like to contribute and be a part of the success and growth of an organization.

Education

2005 High School Diploma, John H. Reagan High School

2013 Certificate of Completion 1500 Hours, Paul Mitchell the School in Houston

Skills

Bilingual English/Spanish

Shipping & Receiving

Order Processing

Data Entry (65 WPM)

Order Processing

Call/Front desk operations

Microsoft Office (Word & Excel )

Accuterm, Docuware, Macola, AS400 Softwares

Experience

2015-Present Houston Foam& Plastics Houston, TX

Office Admin/ Customer Care& Purchasing

Support inside sales team in processing sales order and distribute sales documentation such as order acknowledgments, purchase orders, drawings etc.

Track order status until its fulfilled.

Create P.O.P numbers for each order to release in to production which will then pull off inventory report in the MACOLA system.

Provide approval for the release of invoices to end user.

Responsible for using the Excel template to calculate board footage for each order for shipping purposes.

Interaction with customers and other staff with regards to order and invoice status.

Scan orders into the DOCUWARE system

Finish production orders in the system upon completion.

Assist dispatch with routing deliveries and assigning drivers.

Receive Purchase orders in the MACOLA system

Set up all loads to be shipped with common carrier with outside freight companies.

Performs routine clerical duties, including data entry, answering telephones, and assisting customers.

2011-2013 Palletized Trucking, Inc. Houston, TX

Clerical 3

Dispatch approximately 175 drivers or more as needed

Complete administrative duties as instructed by Director LTL operations

Assist SAIA Terminal management to anticipate, prevent and solve problems involving palletized drivers assigned to SAIA

Communicate with SAIA dispatch to determine need to adjust pickup routes

Work with SAIA OS&D to correct drivers delivery and pickup paperwork errors

Review Drivers timesheets to insure completeness

Audit daily timesheets to make certain errors are corrected

Enter timesheets into Accuterm System for payroll

Maintain and program, internet radios used for daily data entry

Monitor compliance with federal hours of service regulations

Prepare paperwork for transmittal for UNPAID manifests to process the UNPAID report

2007-2009 SAIA Motor Freight, Inc. Houston, TX

Clerical 2

Dispatch city drivers, assist dispatch with clerical/ administrative functions, including answering calls to terminals and processing faxes for freight pick-ups.

Appointment setter

Contact customer to discuss dispositions on freight/delivery refusals

Processed various reports (undelivered, no freight, overage & any other reports needed)

Manifesting Inbound/Outbound orders, assisting Supervisors in closing out trailers on the dock.

Assist customers with dock deliveries and pick-ups.

Dispatch city drivers, assist dispatch with clerical/ administrative functions, including answering calls to terminals and processing faxes for freight pick-ups.

Customer Service

Data Entry

Filing

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