Customer Service Human Resources

Tamara Griffin

***** ********* **. ***. #*** • San Antonio, TX 78233 • Mobile: 210-***-****

• ******@*****.***

SALES / HUMAN RESOURCES ADMINISTRATOR

“A creative support professional with a record of increased responsibility. Proficient in prioritizing and

completing tasks in a timely manner, yet flexible to multitask when necessary.”

Self-starter who meets project deadlines and requirements while performing multiple tasks within fast-paced environments. Responds rapidly and appropriately to changing circumstances; evaluates problems, makes astute decisions to effect positive changes and refocuses on new priorities. Thrives as a team player and coordinator for special events and programs. Outstanding interpersonal communication skills; quickly establishes rapport with clients, management and staff members.

Knowledge and skill areas include:

Client Relations Management Customer Service Human Resources Functions

Proposals, Quotes & Invoicing Vendor Management Cost Containment & Control

Accounts Payable/ Receivable Creative Problem Solver Quality-Driven Communication

Confidential Correspondence & Data Regulation Compliance Team Building & Leadership

PROFESSIONAL EXPERIENCE

LEHIGH HANSON BRICK & ROOF TILE San Antonio, TX 2000 2012

Sales Secretary/Human Resources Administrator

Provided full secretarial support to the Sales team

Handled all incoming correspondence and dealt with employee questions and requests

Prepared a wide range of communications, reports and documents for the Sales team

•Managed, organized and updated files, records, correspondence, charts and reports for 5 different office

locations

•Performed office services such as: filing of files and documents, print, duplication, stocking of equipment

and supplies

•Created multiple Excel spreadsheets for tracking, ordering and supplies

Provided administrative support for the District Manager and other departments as required including

filing, creating reports, forms, letters and other administrative tasks as assigned

Coordinated with managers, using labor tracking tools, to ensure employees are on the correct schedule

patterns for 5 different office locations

Assisted HR staff with resolution for associate's benefits related questions and ensure all associate's

benefit forms are up to date and appropriately completed for all locations

PROFESSIONAL DEVELOPMENT

Certifications

Forklift Certification, Lehigh Hanson Brick & Roof Tile, 2012

Technical

Microsoft Word, Excel & Outlook 50 WPM

Oracle, Ross and JDEdwards Software Business Objects

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